Someone hacked into our AustinEcoGoods ads account through this app and created their own ad campaign, ran it and META charged our bank account hundreds and hundreds of dollars for ads that were not ours. We informed META almost immediately when we were hacked so they know that it was NOT AustinEcoGoods running those ads. The ads had nothing to do with our site or our products yet META still refuses to return the money that they took from our account. We have been in contact with their so-called ‘help’ team but they have done nothing for us and now refuse to even tell us what they are doing about it. We definitely would not recommend using this service and especially not META ADS!

Aucun support, cette app est nulle. Aucune possibilité de configuration, c'est une boite noire inutilisable !

My name is carmen Proctor. I am the owner of Blushbeam.co.uk. I thought that Facebook and Instagram were easy to set up, but I am in the process of hiring a freelancer who has the expertise to completely set up Facebook and Instagram for me. The pixel tracking on Facebook is very hard to set up. Facebook need to make that system simple for individuals who do not have the money to pay a freelancer to set up Facebook. When I fix something on Facebook, some else goes wrong; it's getting too hard.

es inecesariamente estresante de configurar y da muchas vueltas para conectar las redes y la tienda, y si hay algún error endonde quieras pedir ayudar hay muchas trabas para poder hablar con alguien de atencion alcliente (no me dejo al final contactarme con alguien) el peor problema que tuve fue que no me dejaba borrar un portafolio ya que necesitaba a alguien mas con el permiso de administrador pero al invitar a alguien no llega el correo de verificacion a ese nuevo administrador.

This app caused my meta account to map wrong and have spent over two weeks trying to fix to no avail. I would highly avoid.

Please allow commerce shops in facebook & instagram shops to edit their business information seperately from shopify source. Such as business address seperate from shopify billing details.

Trop de bugs, a la moindre manipulation on tombe sur la page "une erreur s'est produite" grosse perte de temps.

After installation, it is impossible to connect to a Facebook account. Waste of time. Any potential solution is complicated, time-consuming and not guaranteed to solve the connection problem. Disappointing

En "APLICACIONES Y CANALES DE VENTA", la aplicación me pide que debo revisarla, pero al hacer CLIC nada sucede. Además, no estoy pudiendo crear un nuevo catálogo de anuncios y creo que es debido a esta revisión que no puedo continuar haciendo. Solicito ayuda por favor

Can't connect existing catalogue if we are uninstalling and reinstalling the app. Also instagram is not connecting to shopify store with full fuctionaly such as boost post goal for make a purchase.

Por faor su ayuda para conectar Facebook & Instagram con mi tienda en Shopify. Cuando intento vincularla me dice que aun no ha sido configurada. Por favor informar un comando especico y que Yo aun no detecto??

Maximal schlimm!! ich hab keine Ahnung wer dafür zuständig ist aber es muss so sein, dass die bei Meta kein geld verdienen wollen. Schlimmer und komplizierter kann man das alles nicht machen!!

Hey, I deleted the app, and instaled it again. So the app created new catalog. How can i connected the old one?

never was able to connect mu shop successfully, the sales team tried to assist but stated they were unable to contact support after waiting for 2 days they closed the ticket. This is why Tiktok is better

En "APLICACIONES Y CANALES DE VENTA", la aplicación me pide que debo revisarla, pero al hacer CLIC nada sucede. Además, no estoy pudiendo crear un nuevo catálogo de anuncios y creo que es debido a esta revisión que no puedo continuar haciendo. Solicito ayuda por favor.

Great!! i love it. Just need to figure it out how to avoid the page to continue to disconnect from my Shopify but everything else amazing!!

Does not connect properly and META team is not able to help. Sincerely disappointed in this lack of accountability.

My store is live but I have neverf seen my store. I was told it was mobile only so I logged into a different account but still nothing. I just found it to be a very poor experence and I have corrently given up on Facebook and instagram and have been concentrating on the others.

The whole Meta business is really a mess and by extension, the shopify app is following suite. And Meta's support is yet to be seen.

Will not sync my catalog & very vague with how to achieve this. Many hours over many days waisted, still no answer in sight!