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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

saralina

Feb 20, 2025  on Shopify

Bonjour Elles sont très importantes pour les activités de toutes sortes je vais l utiliser plus chaque jour merci beaucoup

Jupako

Feb 19, 2025  on Shopify

it is not shopify issue, but lots of bug and missunderstanding from Meta, and their support is bad, lie to me to get stars and good review, but nothing is get sorted.

Pharmacy Garden

Feb 18, 2025  on Shopify

Dear Metas, Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform. I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell. As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

UNIQUELY MALE

Feb 16, 2025  on Shopify

Why do we always have a problem with you about out products. You keep rejecting our product but you allow other companies have there product listed. With their product there is more sexual content and you can make our the models cock. Yet you reject ours for being overly sexual. Poor service on your end Meta.

Tees FromThe 713

Feb 15, 2025  on Shopify

I have been trying to link my shopify store to my facebook for over a year now and I am still having the same problems

Alpha Kenny 1

Feb 15, 2025  on Shopify

Somewhat helpful in terms of data and ads but un-needlessly difficult to create a shop on Facebook and Instagram through this app - I have been waiting for several months for my store in Facebook and Instagram to be approved by their admin.

droplatam-160838

Feb 14, 2025  on Shopify

O aplicativo proporciona fácil interação na operação das demandas da loja excelente integrações, simplesmente excepcional!

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Feb 14, 2025  on Shopify

I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support.

Hey Jude

Feb 12, 2025  on Shopify

Super confusing to use. The older version used to be more user friendly and now it's been overcomplicated.

MyStylz

Feb 12, 2025  on Shopify

I tried selling in many platforms facebook and made it easy and hasslefree, no problems at all, great service.

paulmillerofficial

Feb 12, 2025  on Shopify

My Facebook has been under review with shopify for I believe a year and I haven't been able to get it resolved with either Meta or Shopify

EUROMOB

Feb 12, 2025  on Shopify

I find this app a bit difficult to use, and some products don’t come up for no reason at all, which is super frustrating.

By Lilo

Feb 12, 2025  on Shopify

Zaken moeten kopiëren in de code van je site, het zou automatisch moeten gaan. Adverteren zonder conversie, facebook en instagram vullen zakken maar regelen geen zaken.

Rose & Rosin

Feb 11, 2025  on Shopify

AWFUL. Will not approve your store and there is no way to contact or request a review. All sorts of dead ends and no assistance. But they will take your money (in my case $400 in ad spend, but wont approve my store).

Munay Minerales Mallorca

Feb 11, 2025  on Shopify

De momento ha sido imposible sincronizar estas dos aplicaciones. Complicado y pocas instrucciones y no claras.

Lifts

Feb 11, 2025  on Shopify

Virtually all integrations do not work or have serious issues. Pixel is unusable. Advantage+ is non-working.

urbanmeuble UK

Feb 10, 2025  on Shopify

This app performs well overall, with a beautiful interface and practical functions, but there is still room for improvement in details and performance. If the above problems can be solved, the user experience will be better. But I hope the developer can continue to optimize and bring a better user experience.

Inarah Trade Ltd

Feb 10, 2025  on Shopify

✨ “I just received my order from Inarah Trade Ltd, and I’m beyond impressed! The quality is amazing, the fit is perfect, and the shipping was super fast. If you’re looking for trendy and affordable fashion, this is the place to shop! Highly recommend! ❤️” ✨

shamys online shopping

Feb 10, 2025  on Shopify

Muitas regras chatas, não estou nem conseguindo cadastrar um cartão de crédito para fazer minhas campanhas

Copynet Digital Studio

Feb 09, 2025  on Shopify

Tutto abbastanza semplice, credo di essere riuscito anche attraverso i suggerimenti che ti spiegavano i vari passaggi

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