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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,446)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Matcha Crafters

Mar 23, 2025  on Shopify

has been Syncing additional info for quite a while does not, fully sync. been trying to get it to work for a month. info on how to get it fixed has been close to none. try to get of off some one to get this resolved

Matches Seeds

Mar 22, 2025  on Shopify

Not working? No support or help to fix issues "Facebook & Instagram Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them. Learn more". <<< Link shows no issues and there is no more support, no support for products no support for Ads nothing.

Real Timeless Vintage

Mar 22, 2025  on Shopify

This is my third time to try to connect FB & Instagram to my shop until now no success im about to give up on that , and Also delete my Facebook Stupid Account !!

Digicom

Mar 21, 2025  on Shopify

I believe this app is very essential. I’m not really sure whether it has any competitors or not, but I do know that it does its job properly.

BeLeaf Art

Mar 20, 2025  on Shopify

Werkt op zich goed, maar als er een probleem ontstaat dan is het even lastig dit op te lossen door waar je allemaal doorheen moet

Infinite1

Mar 19, 2025  on Shopify

Cannot connect my account. It says, "You don’t have access. This feature isn't available to you yet." So, what good is it to me?

Click One And Done

Mar 19, 2025  on Shopify

Hello, I am confused about why my Instagram and Facebook are under review. It has been like this for quite a while, and I do not understand why. I am unsure how to correct whatever issue you think there is.

LAV AD

Mar 18, 2025  on Shopify

ich bin mir nicht sicher das ich weiß wie das funktioniert und denke sogar darüber nach das ich es abschaffe.

SeedCatalog.com

Mar 16, 2025  on Shopify

Absolutely a horrible experience trying to connect accounts. It constantly tries to add your personal account to your business on Shopify. The Facebook auth and connection process is garbage.

Amazing Mall

Mar 16, 2025  on Shopify

Ich mit damit sehr zufrieden, die Anbindung ist reibungslos und Probleme kann man sofort erkennen und beheben.

Luna Scout Creations

Mar 15, 2025  on Shopify

absolutely awful and not user friendly at all. i cannot figure out how to do this at all and its just horrendous

Ocre Barcelona ®

Mar 14, 2025  on Shopify

Es sencilla de usar, pero a pesar de estar conectada a través de la API, la calidad de los datos de los eventos podría mejorarse.

TCB-Toni's Craft Boutique

Mar 13, 2025  on Shopify

I am certainly receiving sessions and views, but I have not achieved a single sale out of 8000 views. I am very disappointed with the current progress. I desire sales, but they are simply not materializing.

Goldener Wahl

Mar 12, 2025  on Shopify

Welcome to Goldener Wahl, where innovation meets style, and technology seamlessly integrates into your daily life. My experience with Facebook and Instagram have been very exciting and has been the reason for my success in reaching new customers.

Mulberry Park Silks

Mar 12, 2025  on Shopify

I'm prompted to connect my account on a weekly basis. I'm so frustrated with this and close to just removing it and giving up. nothing worked properly with this.

Beauty Unstoppable

Mar 11, 2025  on Shopify

I'm not sure why the app keeps disconnecting my shop from Instagram and Facebook; however, it is now costing me money and we'll need to fix that ASAP before the losses get too much.

Jowmaat

Mar 11, 2025  on Shopify

my experience with Shopify is great, because you don`t need experience to build your own Homepage, you just need to start a little patience to learn.

Mau D'Art Gallery

Mar 10, 2025  on Shopify

Le falta manejar mejor las notificaciones para el usuario, por meses me salía un mensaje que el Facebook Shop estaba en review y no me daba mas info, después que contacté a soporte resulta que hay que hacer muchas cosas en la pagina de Meta Business que en ningún lugar dicen que hay que hacer.

The Laughing Pug Coffee Co

Mar 10, 2025  on Shopify

This app helps to simplify staying on top of your Meta Ads, which products are synced, and which are having problems. I do with it provided more specific information when it tells me "something is wrong."

Worth Home Products

Mar 10, 2025  on Shopify

Unfortunately, FB purchases on our shopify store do not allow for any modification to the sale price. If a customer prefers a discount from a damaged item, or wants to purchase a return label from the original purchase we don't have any options to modify the order. It is very limiting and not a good user experience.

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