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Customer reviews: Facebook & Instagram

Develop by Meta

Reviews (9,685)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

SO-LE STUDIO

Apr 08, 2025  on Shopify

amiamo il fatto che shopify e Instagram siano collegati, è una delle ragioni per cui scegliere Shopify!

Blissina - La bellezza di scegliere tutto

Apr 08, 2025  on Shopify

Fantastica, funziona benissimo ed è il top per poter integrare Shopify con i social. Fatta veramente bene, semplice da utilizzare e completa. Consigliata.

Ma boutique

Apr 07, 2025  on Shopify

Il y'a beaucoup de clics. Ca sera bien de réduire le nombre de clics pour la recherche de solutions.

BULK SERUMS

Apr 06, 2025  on Shopify

Cannot use the sync app feature if your shop does not accept shopify pay and if your a skincare business you already know shopify does not process payments for that type of business so why even offer the FB app. for companies that sell skin care products, but yea

Wayward Gent Cocktails

Apr 06, 2025  on Shopify

The app never works for this on iOS and it’s impossible to find on the website because they make it an app version. Very time consuming to get it working

RakelMacc

Apr 05, 2025  on Shopify

It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.

Get Knitted

Apr 05, 2025  on Shopify

I love the Merino blend products and the hand knits in 8ply. And now I see Lucy can repair a sweater—I will keep this in mind! 5 stars from me! Richard. I love the Merino blend products and the hand knits in 8ply. Now I see that Lucy can repair a sweater—I will keep this in mind! Five stars from me!

Oy surf

Apr 04, 2025  on Shopify

Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.

NİSS HOME

Apr 02, 2025  on Shopify

biraz daha basit kullanim olmali shopify ve sosyal medyayi baglamak icin, piksel de ayni sekilde. ads zaten profesyonel destek almadan kullanmak imkansiz. uzmanlara para vermektense facebook reklamlarina para vermemiz cok daha iyi olacak

Alma De Agua

Apr 02, 2025  on Shopify

Las aplicaciones se traban y no ofrecen soluciones integrales a los negocios, no es intuitiva ni para el negocio ni para el usuario. Mas que solucionar han llenado de trabas los procesos.

Anew Jewellery Design

Apr 02, 2025  on Shopify

You get a good looking shop on your socials, not enough time to truely rate, but hopefully a good experience as well.

Coco & Pud

Apr 02, 2025  on Shopify

Running our online store on Shopify using the Facebook and Instagram App has been a game-changer. It is user-friendly, reliable, and packed with features that make managing an e-commerce business seamless. Facebook & Instagram App on Shopify has helped us grow our brand and connect with customers worldwide.

Jupiter

Mar 30, 2025  on Shopify

Jag har använt både Facebook och Instagram i flera år och mina erfarenheter har varit blandade. Båda plattformarna har sina fördelar och nackdelar, beroende på vad man söker.

The Mains Event

Mar 30, 2025  on Shopify

Completely inefficient and syncing process has been infuriatingly difficult. Also, the meta support caused my store deactivation and then attempting to reactivate, connected it to the incorrect Facebook business profile, therefore blocking it from being accessible on instagram. There is no real time communication, lots of emails and then no ability to respond. I have taken all the steps necessary and I feel your support team caused this chaos and now there is no one to actually communicate about it with. Very dissatisfied.

Giochi didattici

Mar 30, 2025  on Shopify

L'app Facebook e Instagram di Shopify è un vero asso nella manica per chi vende online! Ti permette di mostrare i tuoi prodotti a un sacco di persone, proprio lì dove passano il tempo: sui social. È facilissima da usare e ti fa vendere direttamente dalle foto e dai video. Insomma, è come avere un negozio aperto 24 ore su 24 nella piazza più affollata del web.

Ellar Nova

Mar 29, 2025  on Shopify

Connecting Shopify and syncing the process is very complicated and overwhelming. It's NOT USER FRIENDLY. As you would expect, FB should be in this age of technology.

Spring Proa S.L

Mar 29, 2025  on Shopify

Son dos medio publicitarios de gran alcance que se deben aprovechar al máximo, son especialmente útil para comunicar de manera visual y auditiva, interactuar con el público que circula por estas redes permite alcanzarlos para atraerlos a nuestro negocio. Agradecidos por tener estas herramientas de comunicación...

Yellow Nell Studios

Mar 27, 2025  on Shopify

Terrible experience so far. Unable to get shop verified, but no details on why other that not meeting compliance requirements. No way to get support of an actual human, I'm fairly tech savvy but just being sent in circles. Incredibly frustrating.

Grabuster

Mar 27, 2025  on Shopify

facebook & Meta is really problematic and it's not working at all. my shop is in review for long time and I'm not able to install easy the pixel. relly convoluted even with integration.

runwayfashionista.com

Mar 27, 2025  on Shopify

Facebook the No customer service company, constantly rejecting products that are well within community standards. Faceless appalling company to deal with

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