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Customer reviews: Matrixify

Develop by Shopify

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (867)

Overall rating
4.9

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

Makarthy

Jan 31, 2026  on Shopify

Excelente app de importación. La mejor, la más estable y la más completa sin duda. Enhorabuena a todo su equipo pues conseguís que esta app sea indispensable para cualquier gestor de negocio.

Canwell Interiors Limited

Jan 29, 2026  on Shopify

The simplest and most cost effective way to manage Large SKU shopify sites without enterprise software.

Pritihome

Jan 28, 2026  on Shopify

Ieva is super supportive and very active. She helped me throughout the migration process and was always available whenever I needed assistance. Really appreciate her support.

111carts

Jan 23, 2026  on Shopify

cannot accept xml files. Does not reliably pull files from an ftp server. Very restrictive file name requirements that are not compatible with manufacturer pushed inventory feeds.

EdelstenenMineralenWinkel.nl

Jan 22, 2026  on Shopify

App werkt prima voor een migratie, wij zijn met heel weinig problemen gemigreerd van woocommerce naar shopify. Duidelijke app

Rescue Pet Supply

Jan 21, 2026  on Shopify

Very disappointed. My expectation chatting with you AI was that Matrixify would actually remove, remove like gone, product from a location. That's not the case. I wasted $20 finding out.

ExcellentSupply.com

Jan 21, 2026  on Shopify

I exported our products. Then adjusted some items in the "Command" column to "DELETE" as the instructions suggest. Then I imported the Matrixify file back into our store. Simple right? No. As I worked with the spreadsheet, one of the columns was placed into a new position. Column order doesn’t normally affect an import in most settings. But I guess that was enough to skew Matrixify. When the adjusted file was imported back into Shopify, all of our product descriptions were missing. Fortunately, I had the sense to download a backup file of our products prior to working with Matrixify. So I was able to re-import our good product file from Shopify back to the store to restore the damage that was caused by Matrixify.

ExcellentSupply.com

Jan 20, 2026  on Shopify

Garbage! I exported our products. Then adjusted some items in the "Command" column to "DELETE" as the instructions suggest. Then I imported the Matrixify file back into our store. Simple right? Well it should've been since I was importing the same Matrixify CSV file that we exported back to our store. But the Matrixify product file was somehow misaligned in the process. And all of our product descriptions were missing. Fortunately, I had the sense to download a backup file of our products prior to working with Matrixify. So I was able to re-import our good product file from Shopify back to the store to restore the damage that was caused by Matrixify.

KADEN & KAI

Jan 13, 2026  on Shopify

So far my experience has been exactly as advertised. I have been very impressed with the sophistication of the tool to pull the data out that I need and reimport it. I have only just begun, but it has already saved me a ton of time!

Mor Furniture

Jan 12, 2026  on Shopify

Matrixify is a great tool to have. It allows work to be done in bulk. We use to bulk add, edit and audit data

Finish Line Wheels

Jan 11, 2026  on Shopify

VERY powerful. We use it daily to update inventory and product information for 17,000 products. If you need to update / import / export big product spreadsheets, this is what you need. Highly recommend.

American Meadows

Jan 09, 2026  on Shopify

simple and intuitive import export functionality truly enhances my control over a large product and sku assortment

GRUPO OLMEDO

Jan 09, 2026  on Shopify

Great app! you can export all your products for big inventories in a short period of time and it lets you use filters for better use.

Ennovanest Limited

Jan 07, 2026  on Shopify

Matrixify is an extremely powerful and professional app for Shopify It makes importing and exporting products collections customers and other data very smooth and reliable The app handles large data perfectly and saves a lot of time especially for bulk operations What I really appreciate is how stable and accurate the app is even when working with thousands of items The support team is also very responsive professional and understanding They explain things clearly and treat users with respect Matrixify is clearly built for serious store owners and businesses who want efficiency and control Highly recommended for anyone managing large catalogs or complex store data Thank you Matrixify team for such an excellent tool

GRUPO OLMEDO

Jan 07, 2026  on Shopify

I cancelled the subscription and they still charged me the next month. They dont have an accesible support area, and Shopify cleans its self by saying they are 3rd party app and they cant do anything.

Walt's Comic Shop

Dec 26, 2025  on Shopify

Lifesaver for shops with high SKU bandwidth using Shopify. It’s rock solid for bulk imports and exports, handles complex product data reliably, and saves an enormous amount of time once your catalog goes beyond a few thousand SKUs. For any serious Shopify operation, it’s pretty much essential.

LAGERTA®

Dec 26, 2025  on Shopify

A waste of 20$. The app is made terribly for transferring a store. I've bought a plan on this store to export my data. Then, I switched to the new store and installed Matrixify in order to import the previous file. Now, it asks me to subscribe again to import. The app isn't designed to transfer stores. Keep that in mind.

PartyLite UK

Dec 18, 2025  on Shopify

incredibly helpful when you have multiple stores and can easily export and upload from one to another.

TOYBOX

Dec 14, 2025  on Shopify

Really good app. We have a large catalogue of 15,000+ products and 400+ collections. The app has saved us so much time to help update the content. It works flawlessly. Can highly recommend.

CRYSTALS.COM

Dec 13, 2025  on Shopify

Incredibly hard to use. I've been trying to get a large metaobject sheet imported for DAYS now! Nothing but issues and errors. Only have AI support. Took almost 2 daays for a human ro get back to me, and they didn't even answer my question. This app is very expensive to not have any real support

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