Taranker.Com Logo
Matrixify logo

Customer reviews: Matrixify

Develop by ITissible

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (492)

Overall rating
4.9

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

Nuzest USA

Aug 29, 2025  on Shopify

I run multiple Shopify sites and Matrixify is the #1 Shopify app used across all departments in our business. It allows us to export, analyse, and bulk edit data from products and orders, to blogs and content management. We've used it to migrate entire sites from other platforms to Shopify, and to share data between different Shopify sites, and have never had a single issue.

Cosybunks

Aug 28, 2025  on Shopify

not only do they have a great product, but I find that their AI chat bot the most useful bot I have ever used.

Ninja.fi

Aug 25, 2025  on Shopify

Absolutely the most useful app I use almost daily. And it just works. Full marks to the customer service as well.

TheFlyingPig.Com - Online Shop from Costco

Aug 22, 2025  on Shopify

Even I selected orders to export, current system doesn’t work well. The app picks all orders, or different orders.

Antonio Martino Couture

Aug 20, 2025  on Shopify

Ottima app, riesce a essere funzionale anche con il free plan (cosa rara su Shopify Store), e questo li porta due gradini sopra gli altri come servizio. Ovviamente se volete lavorare più in fretta e in vera Bulk Mode, allora i piani a pagamento rendono al massimo. Ma la possibilità di poterlo usare free, seppur con dei limiti, ti fa capire davvero il potenziale e la comodità dell'app e ti dà il tempo di conoscerla senza avere la pressione del pagamento.

Consie

Aug 18, 2025  on Shopify

Incredibly powerful app, but more importantly incredibly helpful and attentive support team. If you are looking for a bulk editor, this is the one!

halfwine.com

Aug 04, 2025  on Shopify

I have been using Matrixify for years without problem - did what I wanted well. Suddenly I had a problem about an export structure that was overwritten. I wrote to customer support in the app and a bot replied - not a bad reply. Then Rebeka jumped onto the thread and guided me through how to fix the problen and set Matrixify again so it would not be a problem again. Things can go wrong but it is how it is handled that matters. This was 10 star support!

Bead Abode

Jul 26, 2025  on Shopify

We've been using this app for years. The possibilities are endless for the things you can do with it.

Gumshoe Books

Jul 25, 2025  on Shopify

Excellent App, we have 3000+ products (books) in our shop and use it to catalogue new books in Excel, then upload them with Matrixify. Couldn't manage bulk updates without it. It's also great for setting up automated exports e.g. a daily inventory report. It can access product data that is not available in the standard Shopify bulk download. Very easy to export, open the file in Excel, make a few changes, then re-import. If you're comfortable working with spreadsheets and have a lot of data, this is the app you need.

eSpecial Needs

Jul 21, 2025  on Shopify

Matrixify is a very powerful, yet easy-to-use import/export solution. We use it every day. This needs to be in your Shopify app toolkit.

Cathcart Elliot

Jul 18, 2025  on Shopify

Total lifesaver in terms of bulk data edit, most importantly migration from magento was not possible without it. Ever since i use it very frequently for bulk updating products, prices, metafields etc. A fundamental app that every store would benefit from. One thing would be great that is missing - ability to import shipping table rates

FASHIONPHILE

Jul 15, 2025  on Shopify

We continue to lean on Matrixify for product management, imports, etc. It's truly a must-have for any Shopify site migration.

JhaJi Store

Jul 13, 2025  on Shopify

Matrixify has made it fantastically easy to mine through data and informs everything from marketing to shipping to order management for us.

BiobDK

Jul 10, 2025  on Shopify

LOVE this program. Had some problems with some language settings where Shopify do not allow to bulkupdate, but by esporting/importing again with a few minor adjustments, more than 7000 clients could be changed

U R There Photography - Barn Boutique

Jul 07, 2025  on Shopify

This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use. UPDATE: I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid. I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.

Shirtstore

Jul 01, 2025  on Shopify

Löser alla importer/exporter som Shopify själv inte klarar av. Kan enkelt uppdatera mängder av data.

Darren & Phillip

Jun 30, 2025  on Shopify

I had a simple task of migrating historical orders from one Shopify store to another. I followed the step-by-step instructions they sent me. However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare). Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually. Otherwise, it seems to be a good app and was easy to use.

The Wardrobe Thaumaturgic

Jun 29, 2025  on Shopify

It makes everything so much easier, especially when I need specific collections based on minor differences. I can't imagine managing my store without it.

Gold BJJ

Jun 27, 2025  on Shopify

Matrixify is of the most useful apps in the entire Shopify store, we have been customers for years and this app is an essential part of our business. It's an extremely powerful tool for updating products, orders, and more. The customer support is unmatched as well. Highly recommend!

Darren & Phillip

Jun 26, 2025  on Shopify

I had a simple task of migrating orders from one Shopify store to another. What they don't tell you is that fulfillments cannot be migrated, so now I have thousands of Unfulfilled orders in my new store that are automatically assigned to my fulfillment service. I now have to manually go through them, change the fulfillment location, and mark them as fulfilled. Matrixify's response to this issue what to tell me they can't help me and then gave me a refund. I now have a HUGE mess on my hands. I do NOT recommend this app.

Scroll to Top