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Customer reviews: Matrixify

Develop by ITissible

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (471)

Overall rating
4.8

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

eSpecial Needs

Jul 21, 2025  on Shopify

Matrixify is a very powerful, yet easy-to-use import/export solution. We use it every day. This needs to be in your Shopify app toolkit.

Cathcart Elliot

Jul 18, 2025  on Shopify

Total lifesaver in terms of bulk data edit, most importantly migration from magento was not possible without it. Ever since i use it very frequently for bulk updating products, prices, metafields etc. A fundamental app that every store would benefit from. One thing would be great that is missing - ability to import shipping table rates

FASHIONPHILE

Jul 15, 2025  on Shopify

We continue to lean on Matrixify for product management, imports, etc. It's truly a must-have for any Shopify site migration.

JhaJi Store

Jul 13, 2025  on Shopify

Matrixify has made it fantastically easy to mine through data and informs everything from marketing to shipping to order management for us.

BiobDK

Jul 10, 2025  on Shopify

LOVE this program. Had some problems with some language settings where Shopify do not allow to bulkupdate, but by esporting/importing again with a few minor adjustments, more than 7000 clients could be changed

U R There Photography - Barn Boutique

Jul 07, 2025  on Shopify

This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use. UPDATE: I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid. I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.

Shirtstore

Jul 01, 2025  on Shopify

Löser alla importer/exporter som Shopify själv inte klarar av. Kan enkelt uppdatera mängder av data.

Darren & Phillip

Jun 30, 2025  on Shopify

I had a simple task of migrating historical orders from one Shopify store to another. I followed the step-by-step instructions they sent me. However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare). Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually. Otherwise, it seems to be a good app and was easy to use.

The Wardrobe Thaumaturgic

Jun 29, 2025  on Shopify

It makes everything so much easier, especially when I need specific collections based on minor differences. I can't imagine managing my store without it.

Gold BJJ

Jun 27, 2025  on Shopify

Matrixify is of the most useful apps in the entire Shopify store, we have been customers for years and this app is an essential part of our business. It's an extremely powerful tool for updating products, orders, and more. The customer support is unmatched as well. Highly recommend!

Darren & Phillip

Jun 26, 2025  on Shopify

I had a simple task of migrating orders from one Shopify store to another. What they don't tell you is that fulfillments cannot be migrated, so now I have thousands of Unfulfilled orders in my new store that are automatically assigned to my fulfillment service. I now have to manually go through them, change the fulfillment location, and mark them as fulfilled. Matrixify's response to this issue what to tell me they can't help me and then gave me a refund. I now have a HUGE mess on my hands. I do NOT recommend this app.

Ashley Stewart Instance2

Jun 26, 2025  on Shopify

Matrixify is indispensable to our operations. It's one of the most critical and heavily used apps in our Shopify tech stack. It streamlines complex tasks with ease and gives us the flexibility we need to manage our data at scale. We rely on it daily for a variety of functions: Exporting product data to audit and validate correct attribution Performing bulk product updates (activations, copy changes, tagging) Exporting order data for financial reconciliation Without Matrixify, many of these processes would be significantly more time-consuming. It's a powerful, reliable tool that we can't imagine running our Shopify store without.

Hotsy of Spokane

Jun 24, 2025  on Shopify

Great app for cleaning up Shopify. We had a lot of old unused and never used products. Using Matrixify was an easy process to delete unwanted products.

Dubarry of Ireland

Jun 23, 2025  on Shopify

Matrixify is a fantastic app. I manage a website for a brand 8 figure gross revenue and Matrixify is invaluable to our operations

My Store

Jun 19, 2025  on Shopify

Matrixify is a "can't live without" app... it not only significantly accelerates your workflow, but it is also intuitive, accurate, and robust. Whether it's projects as large as transferring product catalogs (complete with meta/custom fields) into Shopify via APIs, or as small as exporting a collection of SKUs, it's reliable, easy to use, and efficient.

Opill

Jun 11, 2025  on Shopify

A tremendously useful tool. I would not be able to function without Matrixify. Support is great. Documentation is copious and detailed. UI & UX are excellent. Highly recommend.

SCHOOL UNIFORMS

Jun 05, 2025  on Shopify

Easy access to the Shopify data at a larger scale than the WYSWIG interfaces native to the Shopify admin UI.

Anchoright Ltd

May 28, 2025  on Shopify

I'm using the app to import old orders and there are couple of small foibles, but the support has been instant, concise and straightforward so definitely would recommend.

Baraka Impact

May 16, 2025  on Shopify

App is amazing and support even better. Rebeka seems to never sleep, responding nearly instantly, helping me to understand the app and how to use it. Very happy and highly recommended.

Sheila Fleet Jewellery

May 14, 2025  on Shopify

Tremendous app. We've been using Matrixify for years on a daily basis to run bulk imports and exports. So much more powerful than Shopify's CSV import/export. The scheduling aspect is very useful too. We could not run our business as efficiently as we do without Matrixify.

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