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Customer reviews: Trustoo Popup Email Marketing

Develop by Shopify

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,160)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Amy's Clients

Jun 18, 2025  on Shopify

Easy to use, but it glitched out and wasn't working. Went back in to turn it on and for some reason led to me to edit the popup. Didn't even make any edits to the popup after seeing all I had to do was turn it on, but defaulted back to 10% when I had previously set it up as 5%??? Lost hundreds of dollars on our launch day because of this.

Altricity

Jun 17, 2025  on Shopify

Set up is easy, the UI is customizable, and the app works exceptionally well. Plus, when you need support, their team is prompt and effective. LOVE IT!

The Mellow Stitch

Jun 17, 2025  on Shopify

Very easy to use, highly customizable. Great for email capture and alerting customers of flash sales. I use this on all my sites

AnyShape.Apparel

Jun 14, 2025  on Shopify

It's free but super useful. The design looks decent as well. I got a helpful support from the team. Much appreciated.

ShadedbyShanell

Jun 06, 2025  on Shopify

jade is awesome! she helped me figure out a customer subscription issue and was patient and knowledgeable.

MAXGROOM

Jun 05, 2025  on Shopify

Very good! Very clean and easy to understand operating page, also the technical support is great! They will patiently work with you to solve your problems.

sockenladen.shop

May 18, 2025  on Shopify

The APP is useless in the EU, because it doesnt support OPT-IN. Not the Shopify standard on and with FLOW its not possible to add a LINK in the EMail for OPT IN Date documentation. Please integrate that soon!

JoyBadminton

May 08, 2025  on Shopify

Lisa & Ria was incredibly helpful and fast. She provided great support and resolved my issue quickly. Excellent service, and I appreciate the quick response. Highly recommend for efficient customer support!

Adventureco

May 07, 2025  on Shopify

Excellent support from Ria and Jane. The support and service is outstanding. Very efficient and provided great help and advice. The app looks great and very easy to use.

Lost & Foundry

May 05, 2025  on Shopify

Awesome app for growing your email list. I had tried other methods and they didn't show an uplift that was worth having on the site. This app is beautiful and easy to use, and shows it's value immediately. My email list is climbing!

Novo Suit

May 05, 2025  on Shopify

A very useful and easy application that I can prepare pop ups for my website in a very short time. And they have a lovely support team. They took care of an improvement I was curious about in about 2 minutes. I think they fully deserve to be downloaded and preferred so much. A big thank you to the team.

Rugs Reimagined

May 03, 2025  on Shopify

Great customer service. Helped solve my issue in just a few minutes. Also the app is very easy to use

Most Incredible Art

Apr 28, 2025  on Shopify

This app is very good and works flawless every time. The support is great as well, very recommended.

FAABIIANA PRRET

Apr 24, 2025  on Shopify

I am absolutely satisfied with this app! The support is excellent Halsey from Ecomsend Team coordinating with me for my discount pop up and my issue will be solved – fast, helpful, and always friendly. I highly recommend it!

YouthCare Lab

Apr 23, 2025  on Shopify

I would definitely recommend EcomSend app for its ease of use and great assistance from the associates.

JoyBadminton

Apr 23, 2025  on Shopify

Ria was incredibly helpful and fast. She provided great support and resolved my issue quickly. Excellent service, and I appreciate the quick response. Highly recommend for efficient customer support!

Miyukilandia

Apr 22, 2025  on Shopify

Increible, es una aplicación genial. Permite traducciones y segmentar cada pop up según locacion, url y otras caracteristicas más. Aparte de captar leads se puede personalizar para hacer promociones y call to actions en paginas especificas.

SleepStyle

Apr 19, 2025  on Shopify

Excellent service so far, can’t wait to use your app. Mig & Ria have been amazing providing help & support 24/7!! Thanks Ria

Doabella

Apr 19, 2025  on Shopify

I had an excellent experience with the support team! They were friendly, attentive, and provided the assistance I needed promptly. Every question was answered clearly, and they were very patient. I really appreciate the level of professionalism and the helpfulness throughout the entire process. Highly recommend

The Emporium

Apr 18, 2025  on Shopify

Set up was easy enough, I have limited knowledge of .css but Hayley in the support team was a superstar. Good customer service is just helping someone, great customer service is when you go above and beyond. Today, Hayley did that and given I am writing on a bank holiday in the UK and the responses were almost instant, I would call that world class customer service. Paul - Chief Imagineer, The Emporium

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