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Customer reviews: Trustoo Pop ups, Email Popups

Develop by Channelwill

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,104)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

PATTYG MODA LATINA

Sep 12, 2025  on Shopify

Excellent service and quick responses to my questions, resolved in a short time. I like this app and recommend it.

Old Postcards

Sep 05, 2025  on Shopify

Newly subscribed to this app but it looks great, easy to implement and when needed, online support chat is marvellous. Quick, helpful and friendly.

MellowSquish

Sep 03, 2025  on Shopify

Amelia has been absolutely wonderful with her customer service! She is attentive, kind, and always goes above and beyond to help out. Her quick responses and genuine care make the whole experience so much smoother. Truly appreciate her patience and professionalism — such a pleasure to be assisted by her!

Ae Botanicals

Aug 31, 2025  on Shopify

Set the app up today and within 30 minutes we received 3 subscribers. Super fast super easy set up. Highly recommend

Elrosabel

Aug 27, 2025  on Shopify

Customer service by Ria was perfect. Very friendly and provided all the information I needed. I love using this app too!

Gizmoverse

Aug 25, 2025  on Shopify

Amelia was super helpful! this is one of the best app've i've used so far. i can't wait to see what else they come up with!

Goddesses Lab

Aug 19, 2025  on Shopify

Ms. Tessa was amazing helping me as always I am terrible in this kind of thing ! many many thanks for helping-Jazmin

PickleballDinkDinkSmash.com

Aug 14, 2025  on Shopify

Very helpful and quick. I was surprised how easy the entire app was. I had a quick question about changing a default button and the response was a screenshot showing me exactly how to change it. Thank you so much for helping out.

davidkjonesart

Aug 14, 2025  on Shopify

Easy to set up. I had one question and it was answered immediately by the online support staff. Works great. And it is FREE (no hidden charge).

NUVOR

Aug 08, 2025  on Shopify

Absolutely great software. Also I received an amazing customer service experience with one issue I had, they've solved it perfectly!

floracera

Aug 05, 2025  on Shopify

Very good application, able to receive timely feedback when encountering problems, fantastic !!!

TOKYOTO LUGGAGE

Aug 04, 2025  on Shopify

It lacks basic features like multi-language emails but I am sure they eventually will create the feature and will be a total great app

None Like Us

Jul 31, 2025  on Shopify

Great app, does exactly what you need and its free - customization is easy and quick. If there is anything that you don't know the support team is very quick and helpful. Definitely would recommend

NO BRA CLUB

Jul 31, 2025  on Shopify

App was easy to install and set up, i had some issues with the pop up not working one of the tech team was able to collaborate with my store and found the error in my store code - issue was resolved in under 24hours & pop up working! Great app & service Thank you !

TMS Trends

Jul 28, 2025  on Shopify

After a few weeks of use, the app suddenly wants more access to sensitive data like customer details or shop orders, etc. So, the app is uninstalled now.

Schallenberg Engineering

Jul 26, 2025  on Shopify

After using it for a couple of days, I'm now asked to give a whole lot more customer and store data (view and edit), in order to continue using it. Other than that: Buggy, hardly works, extremely unprofessional support. Can't really recommend.

Velure

Jul 22, 2025  on Shopify

Great app! Fast service from the team for any sort of problem. Works seamlessly with my store and very easy to use and install.

Eléra

Jul 11, 2025  on Shopify

anında canlı destek alabilmek ve görsel ile nereye tıklayacağıma kadar gösterilmesi harika..!

P-Wave

Jul 10, 2025  on Shopify

Great service and support, had a slight issue after a theme update. The team managed to resolve it in less than 5 minutes. Fantastic

Blinky Bot

Jul 08, 2025  on Shopify

I had an issue with my pop-up not showing as I had mistakenly changed my settings. Ria from customer support was able to help me fix this in a matter of minutes, great service and help!

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