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Customer reviews: EcomSend Pop Ups, Email Popups

Develop by Channelwill

EcomSend is a powerful Shopify app designed to streamline email marketing for eCommerce stores. This review covers its features, pricing, and user experiences to help merchants decide if it fits their needs.

Reviews (7,564)

Overall rating
5

What Merchants Think

Merchants have expressed overwhelmingly positive feedback about "EcomSend Pop Ups, Email Popups." Users appreciate the app’s ease of use, efficiency, and comprehensive features. The customer support team is frequently highlighted for its quick, friendly, and helpful service, enhancing user experience and setup process further. Overall, merchants find the app to be a highly effective and reliable tool for boosting email subscriptions and enhancing customer engagement.

Key Strengths

  • Exceptional customer support: quick responses and efficient service.
  • Ease of use with a user-friendly interface.
  • Free to use with no hidden charges.
  • Comprehensive customization options for popups.
  • Effective in increasing email subscriptions and boosting conversions.
  • Seamless integration with Shopify and compatibility across devices.
  • Brand removal option available even on free version.

Common Concerns

  • Limited template options for some users.
  • Desire for more advanced customization options without needing CSS knowledge.
  • Some users desire additional features like timer settings for popups.

Final Thoughts

EcomSend Pop Ups, Email Popups is highly recommended by users for its simplicity, rich feature set, and robust customer support. It proves to be a game-changer for merchants seeking to enhance their online marketing efforts through effective email capture and customer engagement strategies. With its free offering and easy-to-navigate setup, it stands out as a valuable tool for Shopify store owners.

Space of Time Studio

Apr 07, 2025  on Shopify

Customer service was so helpful in helping me customize my pop up design, and the app works great. Five stars!

EverlastingEats

Apr 03, 2025  on Shopify

So far the app is easy and intuitive to use. I reached out to their support center and had an issue resolved within 5 minutes and it set me up for success AND to reduce future need to contact them.

Auskang®

Apr 03, 2025  on Shopify

support's timely, professional service do impressed me honestly, very good app for presenting pop info.

My Zen Temple

Apr 03, 2025  on Shopify

This is the cleanest pop-up we've found to date. It's only been a day, and the subscription conversion rate has already been great. Support is also super helpful and fast. My only regret is not getting this app sooner.

Butter Luxe Co

Apr 01, 2025  on Shopify

Amazing prompt customer service, very pleased with the app so far and how you can customise it so much to fit your brand. Highly recommend

Glammzee

Mar 30, 2025  on Shopify

Hi guys, I highly recommend to use this app as it's helped me increase my store's revenue. I have to mention Miq who has answered in less than two minutes when I needed help...in the next five minutes my problem was solved and the popup was working fine. Thank you all.

START 2 FINISH NUTRITION

Mar 28, 2025  on Shopify

The Live chat to assist me when I had questions was so quick and easy. The agent knew exactly how to help me. The app is easy to customize and looks great online & on mobile!

Jenny Jazz

Mar 28, 2025  on Shopify

Well, I'm only discovering it now, even though we've had it for a while. The support was great! I resolved my issues.

Luxuryzion

Mar 27, 2025  on Shopify

I’ve had a great experience using EcomSend Popups – the app is simple, intuitive, and does exactly what it promises. What really stood out, though, was the exceptional customer support. A special thank you to Mig, who was incredibly helpful, patient, and quick to assist with everything I needed. It's rare to come across such responsive and kind service. Highly recommended! ✨

FAJAS MYD USA

Mar 27, 2025  on Shopify

I recently installed the app and am setting up my first popup. I requested assistance with some configurations and they responded very quickly. They are also very kind and patient.

Lucky Leaf Bath Bombs

Mar 26, 2025  on Shopify

Fantastic Popup App with Excellent Customer Service! I’ve been using this popup app for a while now, and I couldn’t be happier with it. The app is easy to use and incredibly effective at what it does. Whether you're looking to create simple popups or more advanced ones, this app makes it all straightforward. What truly sets it apart, though, is their customer service. I had a question about a specific feature, and their team responded almost immediately. Not only were they quick to answer, but their response was clear, helpful, and made the whole process easier for me. It’s rare to see such dedicated and prompt support these days. I highly recommend this app to anyone looking for a reliable and user-friendly popup solution. And if you ever run into any questions, you can count on their awesome customer support team to help you out in no time!

Margy's Monte Carlo

Mar 25, 2025  on Shopify

Support is efficient and very responsive. I can only recommend this application. Thanks to the team.

Nahizune

Mar 25, 2025  on Shopify

Una aplicación de 10. Me encanta y se agradece muchísimo que sea gratuita. Funciona mucho mejor que los Popups de los propios temas. Recomendable 100%

Mindsetify

Mar 23, 2025  on Shopify

EcomSend's customer support was amazing! They helped me set up my email popup quickly and made the whole process super easy. Highly recommend their service!

Adore Tea

Mar 20, 2025  on Shopify

It's a no-brainer for a free app. Gets the work done. Great if you're just starting out with pop-up forms. Great customer support as well.

XO Garden Accessories

Mar 20, 2025  on Shopify

Simple & easy to set up & use. Super fast communication as well. Highly recommend this app.

MBO Cycling

Mar 19, 2025  on Shopify

It's easy to use and the customer support is great! But I think it may need to add the ability to customize options, hopefully it will get better!

SELORA

Mar 16, 2025  on Shopify

A really useful & practical app, it's professionally made & does what it's supposed to do, the support team is also fast & useful, shout out to Mig from support team.

ABAYATI

Mar 13, 2025  on Shopify

Mig was super helpful. Very responsive and efficient. Mig knows what she's doing like a boss! Please offer her a new role. Her expertise is there and she is an ASSET!

WorldRaceCircuits

Mar 11, 2025  on Shopify

Quick to set up, clean look, excellent array of options available including geographic location which is super useful. For an app that (at the time of writing) is free to use it's incredible.

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