Customer reviews: Dynamics 365 Business Central

<h3>What Merchants Think</h3> <p>"Dynamics 365 Business Central" receives mixed reviews from merchants, with appreciation for its connector capabilities but concerns about synchronization issues. Users are generally hopeful for improvements and enjoy specific functionalities, yet they express dissatisfaction with certain limitations and inefficiencies.</p> <h3>Key Strengths</h3> <ul> <li>Reliable synchronization for multiple sales tax environments.</li> <li>Flexible deployment across different instances.</li> <li>Helpful and supportive product support team.</li> <li>Potential for exciting new features and improvements.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Synchronization inefficiencies, requiring double entries.</li> <li>Lack of support for multiple currencies.</li> <li>Limitations in product and order synchronization features.</li> <li>Problems with VAT calculation and invoice accessibility.</li> <li>Need for improved integration with Shopify POS and order management.</li> <li>Slow product synchronization and loss of product tags during sync.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Dynamics 365 Business Central" offers a robust solution for integrating Shopify with accounting and sales processes. However, it falls short in areas that are critical for seamless operations, such as multi-currency support and more intuitive synchronization features. Merchants are keen on seeing future updates that address current shortcomings while appreciating the ongoing support and potential enhancements to the connector.</p>

View info

Reviews (17)

Overall rating

3.1

5

4
4

3
3

5
2

3
1

1

What Merchants Think

"Dynamics 365 Business Central" receives mixed reviews from merchants, with appreciation for its connector capabilities but concerns about synchronization issues. Users are generally hopeful for improvements and enjoy specific functionalities, yet they express dissatisfaction with certain limitations and inefficiencies.

Key Strengths

Reliable synchronization for multiple sales tax environments.
Flexible deployment across different instances.
Helpful and supportive product support team.
Potential for exciting new features and improvements.

Common Concerns

Synchronization inefficiencies, requiring double entries.
Lack of support for multiple currencies.
Limitations in product and order synchronization features.
Problems with VAT calculation and invoice accessibility.
Need for improved integration with Shopify POS and order management.
Slow product synchronization and loss of product tags during sync.

Final Thoughts

Overall, "Dynamics 365 Business Central" offers a robust solution for integrating Shopify with accounting and sales processes. However, it falls short in areas that are critical for seamless operations, such as multi-currency support and more intuitive synchronization features. Merchants are keen on seeing future updates that address current shortcomings while appreciating the ongoing support and potential enhancements to the connector.

Glaz Dev Backup 3

Jul 07, 2024 on Shopify

We initially considered adopting Dynamics 365 Business Central as our new accounting system because of its functionality and native connector. However, we abandoned this plan due to the inefficiency of the synchronization process, which still requires double entry. Our goal was to manage orders entirely through Shopify, including updating order content, marking orders as fulfilled (shipped), confirming payments, and assigning integrated tracking links, not to mention handling returns. Unfortunately, with this connector, double entry remains necessary. While it does receive correct order data, it doesn't capture changes, shipping and payment documents aren't automatically posted in Business Central. Our previous accounting system handled these tasks seamlessly, saving time and reducing error risk. It's 2024, yet automating business processes with Microsoft—one of the world's most experienced companies—remains impossible!