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Customer reviews: Dynamics 365 Business Central

Develop by Microsoft
<h3>What Merchants Think</h3> <p>"Dynamics 365 Business Central" receives mixed reviews from merchants, with appreciation for its connector capabilities but concerns about synchronization issues. Users are generally hopeful for improvements and enjoy specific functionalities, yet they express dissatisfaction with certain limitations and inefficiencies.</p> <h3>Key Strengths</h3> <ul> <li>Reliable synchronization for multiple sales tax environments.</li> <li>Flexible deployment across different instances.</li> <li>Helpful and supportive product support team.</li> <li>Potential for exciting new features and improvements.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Synchronization inefficiencies, requiring double entries.</li> <li>Lack of support for multiple currencies.</li> <li>Limitations in product and order synchronization features.</li> <li>Problems with VAT calculation and invoice accessibility.</li> <li>Need for improved integration with Shopify POS and order management.</li> <li>Slow product synchronization and loss of product tags during sync.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Dynamics 365 Business Central" offers a robust solution for integrating Shopify with accounting and sales processes. However, it falls short in areas that are critical for seamless operations, such as multi-currency support and more intuitive synchronization features. Merchants are keen on seeing future updates that address current shortcomings while appreciating the ongoing support and potential enhancements to the connector.</p>

Reviews (17)

Overall rating
3.1

What Merchants Think

"Dynamics 365 Business Central" receives mixed reviews from merchants, with appreciation for its connector capabilities but concerns about synchronization issues. Users are generally hopeful for improvements and enjoy specific functionalities, yet they express dissatisfaction with certain limitations and inefficiencies.

Key Strengths

  • Reliable synchronization for multiple sales tax environments.
  • Flexible deployment across different instances.
  • Helpful and supportive product support team.
  • Potential for exciting new features and improvements.

Common Concerns

  • Synchronization inefficiencies, requiring double entries.
  • Lack of support for multiple currencies.
  • Limitations in product and order synchronization features.
  • Problems with VAT calculation and invoice accessibility.
  • Need for improved integration with Shopify POS and order management.
  • Slow product synchronization and loss of product tags during sync.

Final Thoughts

Overall, "Dynamics 365 Business Central" offers a robust solution for integrating Shopify with accounting and sales processes. However, it falls short in areas that are critical for seamless operations, such as multi-currency support and more intuitive synchronization features. Merchants are keen on seeing future updates that address current shortcomings while appreciating the ongoing support and potential enhancements to the connector.

Blue Ice

Oct 01, 2024  on Shopify

We are very happy with this connector which we deployed for two different instances of BC. Synch is reliable and relatively flexible to use. Works well with US sales tax, VAT in multiple European countries, with anonymous customers, or with existing ones. Things I wish will improve in the future: - Synch of products that have two sets of variants (color and size, for example) require inverting temporarily the synch from Shopify to BC to get the nested values in and then manually mapping the product variants. I wish there was a more intuitive way. - Exclude some product fields from synching to Shopify (such as vendor) or at least being able to alter them in the product table in BC. - Support for synching product descriptions in multiple languages when these are available in BC. - Support for synching more sales scenarios from BC to Shopify: currently the pickup in store process is not supported in BC and must be dealt with in Shopify (BC will mark the order as shipped, never ready for pickup). - Being able to create credit notes in BC and synch that back to Shopify. Currently refunds need to be started from Shopify. - Having more options to sync inventory: currently you can choose between reserved and previous sales orders only. This does not offer enough flexibility. - Better integration with POS: currently customers who buy from the Shopify POS app can only get a receipt; even when the customer information is added to the order, it is not synched with BC to send them an invoice (required by some customers). - Possibility to filter incoming orders in BC by country or delivery type. We use third party companies to export in certain countries. Currently we need to tag these orders in BC and then synch them to a different store in BC to invoice the right customer at the end of the month. Wish for a more streamlined solution. - BC invoices synch to Shopify, happy this one is coming apparently! Hopefully payment information too for B2B customers? Please?

Castañer

Jul 24, 2024  on Shopify

Cuando una Shopify Order tiene un cambio, se recibe el Refund sin valor de Item / variant y desaparece la línia original. Como gestiona los cambios el connector?

La Sonrisa del Caimán

Jan 18, 2024  on Shopify

I love it! but when I sync a new product, all tags are removed from many of my products. I would like to know how to synchronize the products without deleting the labels or supplier names, please! Also if it could be synchronized faster, products that were already marked as "sold out" tend to be sold.

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