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Customer reviews: Dynamics 365 Business Central

Develop by Microsoft

Reviews (17)

Overall rating
3.1

What Merchants Think

"Dynamics 365 Business Central" receives mixed reviews from merchants, with appreciation for its connector capabilities but concerns about synchronization issues. Users are generally hopeful for improvements and enjoy specific functionalities, yet they express dissatisfaction with certain limitations and inefficiencies.

Key Strengths

  • Reliable synchronization for multiple sales tax environments.
  • Flexible deployment across different instances.
  • Helpful and supportive product support team.
  • Potential for exciting new features and improvements.

Common Concerns

  • Synchronization inefficiencies, requiring double entries.
  • Lack of support for multiple currencies.
  • Limitations in product and order synchronization features.
  • Problems with VAT calculation and invoice accessibility.
  • Need for improved integration with Shopify POS and order management.
  • Slow product synchronization and loss of product tags during sync.

Final Thoughts

Overall, "Dynamics 365 Business Central" offers a robust solution for integrating Shopify with accounting and sales processes. However, it falls short in areas that are critical for seamless operations, such as multi-currency support and more intuitive synchronization features. Merchants are keen on seeing future updates that address current shortcomings while appreciating the ongoing support and potential enhancements to the connector.

El Cafetero

Jan 07, 2025  on Shopify

Segunda vez que en Business Central me indica que el concetro debe ser actualizado en Shopify y no existe ninguna opcion para actualizar. Cada vez que se actualice debere desinstalar la aplicacion y volver a instalarla?

Planet Foods

Oct 10, 2024  on Shopify

Nice connector but we cannot access your invoices created by Business Central in Shopify which is very disappointing. UPDATE 12/10/2024 After implementation, we are much more satisfied and look forward to the new features with excitement.

RJWC Wholesale US

Oct 04, 2024  on Shopify

We've been testing this back and forth through the versions, and It's getting there. If we weren't selling globally, we'd change to this one in a heartbeat. However, as it does not support multiple currencies, it's impossible to use when trading in different currencies. When/If it becomes possible to import orders in the same currency the transactions are made in, we'll change to this integration in a second.

Blue Ice

Oct 01, 2024  on Shopify

We are very happy with this connector which we deployed for two different instances of BC. Synch is reliable and relatively flexible to use. Works well with US sales tax, VAT in multiple European countries, with anonymous customers, or with existing ones. Things I wish will improve in the future: - Synch of products that have two sets of variants (color and size, for example) require inverting temporarily the synch from Shopify to BC to get the nested values in and then manually mapping the product variants. I wish there was a more intuitive way. - Exclude some product fields from synching to Shopify (such as vendor) or at least being able to alter them in the product table in BC. - Support for synching product descriptions in multiple languages when these are available in BC. - Support for synching more sales scenarios from BC to Shopify: currently the pickup in store process is not supported in BC and must be dealt with in Shopify (BC will mark the order as shipped, never ready for pickup). - Being able to create credit notes in BC and synch that back to Shopify. Currently refunds need to be started from Shopify. - Having more options to sync inventory: currently you can choose between reserved and previous sales orders only. This does not offer enough flexibility. - Better integration with POS: currently customers who buy from the Shopify POS app can only get a receipt; even when the customer information is added to the order, it is not synched with BC to send them an invoice (required by some customers). - Possibility to filter incoming orders in BC by country or delivery type. We use third party companies to export in certain countries. Currently we need to tag these orders in BC and then synch them to a different store in BC to invoice the right customer at the end of the month. Wish for a more streamlined solution. - BC invoices synch to Shopify, happy this one is coming apparently! Hopefully payment information too for B2B customers? Please?

Mein Shop

Aug 22, 2024  on Shopify

Connector has a lot of features, but I can't get correct vat calculation to work. Prices are including vat, but creating the BC sales order vat is calculated and also with the wrong Country-VAT, that is set in the template.

Castañer

Jul 24, 2024  on Shopify

Cuando una Shopify Order tiene un cambio, se recibe el Refund sin valor de Item / variant y desaparece la línia original. Como gestiona los cambios el connector?

Planet Foods

Jul 17, 2024  on Shopify

Nice connector but we cannot access your invoices created by Business Central in Shopify which is very disappointing.

Castañer Test ERP

Jul 16, 2024  on Shopify

It will be a nice connector. For the moment, whenever we synchronize an order with fulfilled status (both online and POS) the "location_id" in the Shopify order is wrong. We have to use an extra API call to "fulfillment_orders" method to get the correct location_id.

Glaz Dev Backup 3

Jul 07, 2024  on Shopify

We initially considered adopting Dynamics 365 Business Central as our new accounting system because of its functionality and native connector. However, we abandoned this plan due to the inefficiency of the synchronization process, which still requires double entry. Our goal was to manage orders entirely through Shopify, including updating order content, marking orders as fulfilled (shipped), confirming payments, and assigning integrated tracking links, not to mention handling returns. Unfortunately, with this connector, double entry remains necessary. While it does receive correct order data, it doesn't capture changes, shipping and payment documents aren't automatically posted in Business Central. Our previous accounting system handled these tasks seamlessly, saving time and reducing error risk. It's 2024, yet automating business processes with Microsoft—one of the world's most experienced companies—remains impossible!

Pacsafe – Official APAC Store

Jun 02, 2024  on Shopify

Hi, we collect taxes (price excluding VAT) and duties at the checkout, but they are not syncing to sales orders in the Business Central... Is the connector not capable to capture these two information from Shopify to NAV under our situation? Thanks!

Shopify <-> BC Test Store

Mar 14, 2024  on Shopify

Hello, Nice connector. We would like to use BC events when GET orders from a shopify shop. Indeed, we need to add some filters on the GET API request. Can you help and add events in your code please ? Thanks. DBE Team

La Sonrisa del Caimán

Jan 18, 2024  on Shopify

I love it! but when I sync a new product, all tags are removed from many of my products. I would like to know how to synchronize the products without deleting the labels or supplier names, please! Also if it could be synchronized faster, products that were already marked as "sold out" tend to be sold.

Jewellery Services

Nov 16, 2023  on Shopify

A fantastic addition for Business Central. It would be great to see bi-directional sync for orders so that orders created in BC sync to the customer record on Shopify, giving a full 360 view of the customer + we would be able to take advantage of Shopify marketing automation.

FarmHouse Fresh

Sep 08, 2023  on Shopify

I have one-way integration. It does exactly what I need. The team supporting this product (Connector) is extremely helpful and supportive. I am looking forward to seeing this connector evolve to cover more order scenarios.

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