Desku: Leading AI Chatbot

Develop by Shopify

$49-$69

/ Month

Free plan available 7 Days Free Trial

Market, Sell & Support with the All In One Messaging Platform

Order management

Quick responses

24/7 ai support

Omnichannel inbox

Ai copilot

About Desku: Leading AI Chatbot

Launched Apr 19, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Desku automates customer support,provides product recommendations, and tracks orders with AI Chatbot

Desku is an AI-powered chatbot that automates customer support, provides real-time order tracking, and enhances sales with personalized product recommendations. It instantly responds to customer inquiries, reducing support workload and improving response times. Designed for eCommerce businesses, Desku increases conversions, streamlines live chat interactions, and ensures 24/7 customer service through AI automation.

Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
Order management: Edit, refund, duplicate, and cancel orders From Desku itself
Quick responses: Resolve questions instantly using AI-powered ticket management
AI CoPilot for Support teams to have all the customer details at finger tips
Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI

Pros

Centralized customer communications in one platform
Ready-to-use sales and support chatbots to boost revenue
AI-powered ticket management for quick response to inquiries
Omnichannel support: unify email, chat, Instagram, Facebook, and more
Order management directly within the app: edit, refund, duplicate, and cancel orders
AI CoPilot provides support teams with comprehensive customer details
24/7 AI support capabilities including FAQs and chat-based assistance

Cons

Potential reliance on AI may lack the personal touch some customers expect
Complexity of omnichannel management might require initial learning curve
Performance and utility of chatbots may vary depending on the specific requirements of the online store

Top Helpful Reviews

Hathi Masala

Oct 25, 2024 on Shopify

Desku is one of the best ai customer service software for Shopify stores looking to level up their customer service game. The platform is super easy to use. So far so good. keep up the good work.

Brandy

Aug 06, 2024 on Shopify

We're thrilled with Desku! The AI CoPilot is a fantastic tool for our support team, providing all necessary customer details instantly. The seamless order management within Desku is very user-friendly. Highly recommend this app!

Minnie Mart

Aug 04, 2024 on Shopify

Absolutely love Desku! The AI ticket management is super fast and efficient. A must-have for online stores!

Reckless

Aug 03, 2024 on Shopify

We love Desku. The AI chatbots and real-time translation help us serve our global customers. The order management features are top-notch, and the support team is always helpful. Highly recommend!

Sweet Sprouts

Jul 24, 2024 on Shopify

Desku has improved our customer support. The AI CoPilot gives us all the info we need quickly. It's also great for managing orders. Highly recommend!

Obuy shop

Jul 24, 2024 on Shopify

Desku is easy to use and has made our customer service more efficient. The automated responses and AI Ticket management are fantastic. A must-have for online stores!

BabyBliss

Jul 23, 2024 on Shopify

Desku makes managing customer service easy. The AI chatbots answer common questions, and the order management features are very helpful. Love it!.....

Buzzy Seeds

Jun 25, 2024 on Shopify

Works well. Can be a bit glitchy but their support is very easy to use and issues are addressed promptly.

Daedalus Designs

Dec 01, 2022 on Shopify

We have been using Desku for quite some time after replacing Freshdesk. Support team is always ready to help and fix things. Email deliverability is good, UI looks polished and professional, and they're coming up with integrated chatbot as well. Highly recommend.

Leyla Luxe Academy

Oct 27, 2022 on Shopify

I use this app as a primary way to communicate with my customers. Having all communication in one place is—a massive plus for my business. I love how there are regular upgrades.