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Desk360

Develop by Shopify

$24

/ Month
Free plan available

Omnichannel customer service and real-time chat support

Real-time chat
Omnichannel support
Single-page messages

About Desk360

Launched Oct 24, 2021

Categories

Built by Shopify

Address

Rua Conselhero Brotero 1250, São Paulo, SP, 01232011, BR

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

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Pros

  • Omnichannel support allowing businesses to manage multiple customer interaction channels in one place.
  • Real-time chat support enhances customer interaction and satisfaction.
  • Personalized live chat widget designed to fit seamlessly with Shopify stores.
  • Easy and quick integration process with Shopify.
  • Potential to boost sales by increasing customer satisfaction through improved support.

Cons

  • May have limitations for users outside of Shopify ecosystem.
  • Feature set may not be as extensive as some dedicated customer support platforms.
  • Relatively new app, potential lack of comprehensive customer feedback and reviews.
  • Real-time support may require a continuous active presence, which could be resource-intensive for smaller businesses.

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