Desk360

Name: Desk360 Introduction Video
Uploaded: 2024-04-12T21:42:04Z
Duration: 1 min 33 s
Description: Omnichannel customer service and real-time chat support

Desk360

Develop by Shopify

$24

/ Month

Free plan available

Omnichannel customer service and real-time chat support

Real-time chat

Omnichannel support

Single-page messages

About Desk360

Launched Oct 24, 2021

Built by Shopify

Address

2202 N WEST SHORE BLVD STE 200-3046, Tampa, FL, 33607, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Are you looking for a platform that you can provide real-time support to your customers? You can do it with the personalized live chat widget developed by Desk360. Desk360 is a 360-degree customer support platform that can gather all customer messages on a single page. Its Live Chat channel is uniquely designed for Shopify store owners so that they can increase their customers’ satisfaction and boost their sales. It takes only seconds to integrate your live chat widget into your Shopify...

Pros

Omnichannel support allowing businesses to manage multiple customer interaction channels in one place.
Real-time chat support enhances customer interaction and satisfaction.
Personalized live chat widget designed to fit seamlessly with Shopify stores.
Easy and quick integration process with Shopify.
Potential to boost sales by increasing customer satisfaction through improved support.

Cons

May have limitations for users outside of Shopify ecosystem.
Feature set may not be as extensive as some dedicated customer support platforms.
Relatively new app, potential lack of comprehensive customer feedback and reviews.
Real-time support may require a continuous active presence, which could be resource-intensive for smaller businesses.