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Customer reviews: Delhivery ‑ Logistics Platform

Reviews (58)

Overall rating
2.5

What Merchants Think

The "Delhivery ‑ Logistics Platform" app has received mixed reviews from merchants. While some users appreciate the integration capabilities and cost-effectiveness of the service, many others have expressed frustration with the company's customer support, account management, technical issues, and unreliable delivery services.

Key Strengths

  • Integration with platforms like Shopify and Amazon is generally appreciated by some users.
  • Seamless bulk order processing for efficient operations.
  • Responsive team for integration and technical assistance for certain users.
  • Cost-effective and perceived as reliable by a few users compared to competitors.

Common Concerns

  • Severe issues with customer service, including lack of human support and unmet communication.
  • Frequent delays and unreliability in deliveries and pickups.
  • Integration issues with Shopify, leading to order synchronization problems.
  • Technical errors during onboarding and ongoing operations, such as API issues and GST registration errors.
  • Automated processes that lead to fulfillment issues without notifying customers.
  • Lack of transparency in service charges and unexplained deductions.

Final Thoughts

The "Delhivery ‑ Logistics Platform" shows potential through its integration capabilities and affordability. However, chronic issues with customer service and reliability seriously dampen its appeal. Merchants seeking a reliable logistics solution may opt for Delhivery if prepared to potentially navigate customer service and technical challenges.

Zyra

Apr 22, 2024  on Shopify

It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"

Elahi Prints

Apr 08, 2024  on Shopify

Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery

Baromin

Mar 22, 2024  on Shopify

Worst onboarding , I felt like i have taken money from them and not paid back . Abhinav shankar Brilliant guy keeps forcing you to ship when the stock is not arrived . I have no clue if they understand how manufacturing works . Our man Abhinav is teaching me how to do business threatening me to close account before starting the business . All the best guys i have worked with lot of courier companies and aggregators in the last 7 years of my life never faced this from any . The company is good but like they say you cant control the employees right? . I never put a negative review but you need to teach your guys how to sell . You cant give ultimatums like a finance company .

Sahyog Wellness

Mar 09, 2024  on Shopify

Service is fine, but there are many issues associated with Delhivery app - 1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced. 2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel. If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer. 3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them

Nookit

Feb 27, 2024  on Shopify

Pretty seamless integration without any issues. The dashboard is also great. Only 1 suggestion: When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet. Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped. This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped. Otherwise, the experience has been great.

MW Stuffs

Feb 09, 2024  on Shopify

All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.

Great Bharat Electronics

Jan 15, 2024  on Shopify

Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.

Bottomline Shoes

Jan 06, 2024  on Shopify

I would give it 5 stars but I have one very big issue with the integration. Everything works seamlessly except when I get a single order for multiple items and CoD for mode of payment. When a customer places an order for more than one item and chooses the CoD option, on the Delhivery portal it shows only as one item with the whole amount of the order. So when I manifest the order I can only manifest one package (when I would need more than one package) with the total order amount as CoD amount to be paid. If you can fix this issue and let me make multiple packages with hyphenated order number it will be a great app and an even better integration.

Devgange

Dec 28, 2023  on Shopify

Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify! "Strongly recommend!"

Rawls Essentials

Dec 20, 2023  on Shopify

integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.

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