Reviews: Delhivery ‑ Logistics Platform

Customer reviews: Delhivery ‑ Logistics Platform

Reviews (58)

Overall rating

2.5

5

11
4

3
3

3
2

3
1

21

What Merchants Think

The "Delhivery ‑ Logistics Platform" app has received mixed reviews from merchants. While some users appreciate the integration capabilities and cost-effectiveness of the service, many others have expressed frustration with the company's customer support, account management, technical issues, and unreliable delivery services.

Key Strengths

Integration with platforms like Shopify and Amazon is generally appreciated by some users.
Seamless bulk order processing for efficient operations.
Responsive team for integration and technical assistance for certain users.
Cost-effective and perceived as reliable by a few users compared to competitors.

Common Concerns

Severe issues with customer service, including lack of human support and unmet communication.
Frequent delays and unreliability in deliveries and pickups.
Integration issues with Shopify, leading to order synchronization problems.
Technical errors during onboarding and ongoing operations, such as API issues and GST registration errors.
Automated processes that lead to fulfillment issues without notifying customers.
Lack of transparency in service charges and unexplained deductions.

Final Thoughts

The "Delhivery ‑ Logistics Platform" shows potential through its integration capabilities and affordability. However, chronic issues with customer service and reliability seriously dampen its appeal. Merchants seeking a reliable logistics solution may opt for Delhivery if prepared to potentially navigate customer service and technical challenges.

Comicmolds

Jan 15, 2025 on Shopify

Recent integration with Amazon is HUGE help! But orders on Amazon are not automatically selecting Delhivery in shipping service. This has to be done manually by re-editing shipping service. Wastes time, please fix.

Sahyog Wellness

Mar 09, 2024 on Shopify

Service is fine, but there are many issues associated with Delhivery app - 1. Orders never sync automatically, we have to disconnect shopify channel & then connect it again, after 10 minutes, orders get synced. 2. No one came to know about the self collect packages. For example AWB number 4876010019121. I escalated that delivery is not happening, after 2 days they reverted that customer needs to collect package from nearby hub. Till the time we informed the customer, and he reached the hub to collect it, they marked it RTO, and customer didnt got his parcel. If the TAT for package collection is 2 days, then support team should revert within 2-3 hours, so that we can get time to inform customer. 3. No support number - In case of any issue or escalation, there is no support number provided by delhivery, and we never able to discuss these issue with them

Bottomline Shoes

Jan 06, 2024 on Shopify

I would give it 5 stars but I have one very big issue with the integration. Everything works seamlessly except when I get a single order for multiple items and CoD for mode of payment. When a customer places an order for more than one item and chooses the CoD option, on the Delhivery portal it shows only as one item with the whole amount of the order. So when I manifest the order I can only manifest one package (when I would need more than one package) with the total order amount as CoD amount to be paid. If you can fix this issue and let me make multiple packages with hyphenated order number it will be a great app and an even better integration.