Reviews: Delhivery ‑ Logistics Platform

Customer reviews: Delhivery ‑ Logistics Platform

Reviews (58)

Overall rating

2.5

5

11
4

3
3

3
2

3
1

21

What Merchants Think

The "Delhivery ‑ Logistics Platform" app has received mixed reviews from merchants. While some users appreciate the integration capabilities and cost-effectiveness of the service, many others have expressed frustration with the company's customer support, account management, technical issues, and unreliable delivery services.

Key Strengths

Integration with platforms like Shopify and Amazon is generally appreciated by some users.
Seamless bulk order processing for efficient operations.
Responsive team for integration and technical assistance for certain users.
Cost-effective and perceived as reliable by a few users compared to competitors.

Common Concerns

Severe issues with customer service, including lack of human support and unmet communication.
Frequent delays and unreliability in deliveries and pickups.
Integration issues with Shopify, leading to order synchronization problems.
Technical errors during onboarding and ongoing operations, such as API issues and GST registration errors.
Automated processes that lead to fulfillment issues without notifying customers.
Lack of transparency in service charges and unexplained deductions.

Final Thoughts

The "Delhivery ‑ Logistics Platform" shows potential through its integration capabilities and affordability. However, chronic issues with customer service and reliability seriously dampen its appeal. Merchants seeking a reliable logistics solution may opt for Delhivery if prepared to potentially navigate customer service and technical challenges.

Nookit

Feb 27, 2024 on Shopify

Pretty seamless integration without any issues. The dashboard is also great. Only 1 suggestion: When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet. Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped. This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped. Otherwise, the experience has been great.

MW Stuffs

Feb 09, 2024 on Shopify

All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.

Insane outfit

Jan 05, 2024 on Shopify

Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!