Reviews: Delhivery ‑ Logistics Platform

Customer reviews: Delhivery ‑ Logistics Platform

Reviews (58)

Overall rating

2.5

5

11
4

3
3

3
2

3
1

21

What Merchants Think

The "Delhivery ‑ Logistics Platform" app has received mixed reviews from merchants. While some users appreciate the integration capabilities and cost-effectiveness of the service, many others have expressed frustration with the company's customer support, account management, technical issues, and unreliable delivery services.

Key Strengths

Integration with platforms like Shopify and Amazon is generally appreciated by some users.
Seamless bulk order processing for efficient operations.
Responsive team for integration and technical assistance for certain users.
Cost-effective and perceived as reliable by a few users compared to competitors.

Common Concerns

Severe issues with customer service, including lack of human support and unmet communication.
Frequent delays and unreliability in deliveries and pickups.
Integration issues with Shopify, leading to order synchronization problems.
Technical errors during onboarding and ongoing operations, such as API issues and GST registration errors.
Automated processes that lead to fulfillment issues without notifying customers.
Lack of transparency in service charges and unexplained deductions.

Final Thoughts

The "Delhivery ‑ Logistics Platform" shows potential through its integration capabilities and affordability. However, chronic issues with customer service and reliability seriously dampen its appeal. Merchants seeking a reliable logistics solution may opt for Delhivery if prepared to potentially navigate customer service and technical challenges.

TWISTEDLILY®

Nov 08, 2024 on Shopify

For the past six months, I've been utilizing Delhivery for my eCommerce shipments, and my experience has been largely positive. When I contacted their customer service about a delayed shipment, they responded quickly and resolved the issue within a day. The process of booking shipments through their platform is user-friendly, and their tracking updates have been both timely and precise. Thanks to their dependable delivery service and outstanding customer support, I’ve become a loyal customer.

ClassicFinds

Nov 06, 2024 on Shopify

Good experience

thebakingtools.com

Sep 02, 2024 on Shopify

Best for shipping in India. Account manager provided Pradyum is very helpful. All going very smooth till now. Easy and fastest order processing. Clean interface.

BELLA MERCY

Aug 21, 2024 on Shopify

very easy and helpfull good service

Sacche Dhaage Fashion

Aug 12, 2024 on Shopify

Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future

FestiveShine

Apr 22, 2024 on Shopify

Sai Harshith's Trendy Collections

Apr 08, 2024 on Shopify

TGLC - The Genuine Leather Company

Feb 29, 2024 on Shopify

App works the way it should. No problems in 1 month of usage

Fabz Boutique

Feb 11, 2024 on Shopify

Very cost effective and reliable compared to ship rocket and other services

Devgange

Dec 28, 2023 on Shopify

Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify! "Strongly recommend!"

Rawls Essentials

Dec 20, 2023 on Shopify

integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.