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Delhivery ‑ Logistics Platform logo

Delhivery ‑ Logistics Platform

Free plan available

One-click integration for all your logistics needs

One-click integration
Real-time tracking
Cod remittance
Automated shipping workflow
Returns reduction
Address intelligence
Whatsapp updates

About Delhivery ‑ Logistics Platform

Built by Delhivery Pvt. Ltd.

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(15 Reviews)
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Description

Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service more
  • Automated shipping workflow with one click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Increase deliverability using our RTO predictor and Address intelligence system

Pros

  • Automated shipping workflow with one-click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Extensive reach with 18,500+ pin codes serviced via 2900+ centers
  • Optimised solutions for faster and more reliable deliveries
  • Assured COD remittance within 2 days
  • Dedicated relationship manager for personalized service
  • RTO predictor and Address intelligence system to reduce returns

Cons

  • Poor customer service experience
  • Integration issues with Shopify reported by multiple users
  • High service charges
  • Delayed pickups, sometimes up to 3 days
  • Lack of proper call support
  • Issues in generating Automatic Waybill (AWB) numbers due to errors
  • Multiple failed attempts to resolve issues through support tickets

Top Helpful Reviews

iylasilk

Sep 22, 2025  on Shopify

There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.

Majestic Emporium

Sep 08, 2025  on Shopify

"The application is excellent overall, but certain areas could be improved. Currently, when I enter information, the data resets repeatedly, which is frustrating. Additionally, the embargo pincode validation should appear at the beginning of the process rather than after I have completed filling out the details. For example, spending 20 minutes entering information only to be notified about an embargo issue at the end is time-consuming, especially when dealing with multiple embargo pin codes. Addressing these issues would significantly enhance the user experience."

Buy Premium Japanese Matcha Green Tea | Nohara Matcha

Sep 04, 2025  on Shopify

The worst app ever. They don't even have a proper customer support. if you want to raise a ticket, it'll not raise that way they dont have anything to resolve. I dont want to give even one star rating. This is the worst ever

thebakingtools.com

Aug 29, 2025  on Shopify

This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.

TBFO

Aug 20, 2025  on Shopify

3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.

giftpartystudio

Aug 07, 2025  on Shopify

Great courier service! Delhivery has helped us ship orders quickly and reliably. Good tracking system and COD support. Works well for e-commerce businesses.

Sai Creations Watches

Jul 30, 2025  on Shopify

We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.

VEVION

Jul 27, 2025  on Shopify

Full worst experience I had with this ...no quick response..4 times I scheduled for pickup finally they dint pick and no one called regarding the issue...in support team no one available on call...return orders also they don't deliver better not to choose ... very worst...it's not eligible for single star also...

Orchid

Jul 21, 2025  on Shopify

Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.

Nameplate Studio

Jul 21, 2025  on Shopify

They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.

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