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Delhivery ‑ Logistics Platform logo

Delhivery ‑ Logistics Platform

Free plan available

One-click integration for all your logistics needs

One-click integration
Real-time tracking
Cod remittance
Automated shipping workflow
Returns reduction
Address intelligence
Whatsapp updates

About Delhivery ‑ Logistics Platform

Built by Delhivery Pvt. Ltd.

Synctrack Order Tracking logo
(61 Reviews)
  • Sponsored

All-in-1 Order Tracker with a Branded Order Tracking Page

Description

Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service more
  • Automated shipping workflow with one click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Increase deliverability using our RTO predictor and Address intelligence system

Pros

  • Automated shipping workflow with one-click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Extensive reach with 18,500+ pin codes serviced via 2900+ centers
  • Optimised solutions for faster and more reliable deliveries
  • Assured COD remittance within 2 days
  • Dedicated relationship manager for personalized service
  • RTO predictor and Address intelligence system to reduce returns

Cons

  • Poor customer service experience
  • Integration issues with Shopify reported by multiple users
  • High service charges
  • Delayed pickups, sometimes up to 3 days
  • Lack of proper call support
  • Issues in generating Automatic Waybill (AWB) numbers due to errors
  • Multiple failed attempts to resolve issues through support tickets

Top Helpful Reviews

Sai Creations Watches

Jul 30, 2025  on Shopify

We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.

VEVION

Jul 27, 2025  on Shopify

Full worst experience I had with this ...no quick response..4 times I scheduled for pickup finally they dint pick and no one called regarding the issue...in support team no one available on call...return orders also they don't deliver better not to choose ... very worst...it's not eligible for single star also...

Orchid

Jul 21, 2025  on Shopify

Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.

Nameplate Studio

Jul 21, 2025  on Shopify

They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.

Baroonn

Jul 19, 2025  on Shopify

This portal’s service is so terrible that Shopify doesn’t even integrate properly, and their support system is even worse. They never reply on time and don’t provide any solutions either — they just waste time. On top of that, they don’t even refund the wallet money. Their support system is the worst. If there was an option to give 0 stars, I would definitely give that.

Mishti Gifts

Jul 08, 2025  on Shopify

0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with [email protected] is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company

Sampatprada

Jun 27, 2025  on Shopify

I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star

Châtilon

May 23, 2025  on Shopify

PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.

Akruti Creations

May 20, 2025  on Shopify

Absolutely terrible experience with Delhivery. This is my second consecutive shipment with serious issues, and it’s beyond frustrating. In one case, they marked the shipment as "Delivered" and even sent a WhatsApp message to the customer confirming delivery—when in reality, the customer hadn’t received anything. The customer had to raise a complaint with us, and only then was the package delivered the next day. How can a logistics company be this careless? In another instance, I waited the entire day for a pickup, only to receive a message at the end of the day claiming I was "not available"—which is completely false. No one even showed up. Delhivery clearly lacks reliability, proper communication, and accountability. For a logistics company, that should be the bare minimum. If you value your time, business, or peace of mind, I’d strongly suggest avoiding Delhivery.

EliteAura

May 01, 2025  on Shopify

Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!

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