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Delhivery ‑ Logistics Platform logo

Delhivery ‑ Logistics Platform

Develop by Shopify
Free plan available

One-click integration for all your logistics needs

One-click integration
Real-time tracking
Cod remittance
Automated shipping workflow
Returns reduction
Address intelligence
Whatsapp updates

About Delhivery ‑ Logistics Platform

Built by Shopify

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(129 Reviews)
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Description

Grow your Direct To Consumer brand with Delhivery’s end-to-end logistics solutions

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service

Deliver to India’s remotest corners with 18,500+ pin codes serviced via our 2900+ centers. Automate your entire shipping workflow across both domestic and international orders with one-click Shopify integration. With optimised solutions for faster and more reliable deliveries, you get assured COD remittance in 2 days. Integrate seamlessly across sales channels, reduce returns, and get COD remittance within 2 days. Get WhatsApp updates and a dedicated relationship manager for your service more
  • Automated shipping workflow with one click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Increase deliverability using our RTO predictor and Address intelligence system

Pros

  • Automated shipping workflow with one-click Shopify Integration
  • Real-time shipment tracking and WhatsApp communication
  • Extensive reach with 18,500+ pin codes serviced via 2900+ centers
  • Optimised solutions for faster and more reliable deliveries
  • Assured COD remittance within 2 days
  • Dedicated relationship manager for personalized service
  • RTO predictor and Address intelligence system to reduce returns

Cons

  • Poor customer service experience
  • Integration issues with Shopify reported by multiple users
  • High service charges
  • Delayed pickups, sometimes up to 3 days
  • Lack of proper call support
  • Issues in generating Automatic Waybill (AWB) numbers due to errors
  • Multiple failed attempts to resolve issues through support tickets

Top Helpful Reviews

Tohfa Shofa

Jan 29, 2026  on Shopify

We have been shipping with Delhivery for the last 2 years. However, for the last one month or so, there have been a lot of weight discrepancies, and charges have been deducted from our wallet. Also, at the time of delivery (or whenever there is any issue), we are not able to reach the local delivery center or the executives. I have tried reaching out to customer care through tickets, but they have been constantly misleading and are in a hurry to close the tickets without providing any resolution. This has frustrated me to the point that we are planning to stop doing business with Delhivery. I have also raised a complaint on the consumer forum regarding the harassment and the way this is impacting our business.

Sage & Petals

Dec 28, 2025  on Shopify

It has been 5 days and the Delhivery team responds once a day or not at all and the shipment has still not been picked. Worst experience I have ever had.

BioCollagen

Nov 04, 2025  on Shopify

Platform is good and the rates are good. Moved onto this from Shiprocket as there were many issues there but now we are starting to face the same issues here. Our customers are receiving different products from what we sent, There are different products coming in RTO. There seems to be some scam going on within the sorting team in their Hub and we the brand are facing customer abuse and tarnishing our name because of this. Only option is to raise tickets as AM who is assigned never picks up the call and is busy all the time.

Zytoon

Oct 29, 2025  on Shopify

Worst app and worst service! shipment status is not changing to "Ready for Pickup" no matter how many times we click "Add to Pickup". This isn’t the first time we’ve faced this issue. No response to the tickets, and there is no real person to talk to.

iylasilk

Sep 22, 2025  on Shopify

There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.

Majestic Emporium

Sep 08, 2025  on Shopify

"The application is excellent overall, but certain areas could be improved. Currently, when I enter information, the data resets repeatedly, which is frustrating. Additionally, the embargo pincode validation should appear at the beginning of the process rather than after I have completed filling out the details. For example, spending 20 minutes entering information only to be notified about an embargo issue at the end is time-consuming, especially when dealing with multiple embargo pin codes. Addressing these issues would significantly enhance the user experience."

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Sep 04, 2025  on Shopify

The worst app ever. They don't even have a proper customer support. if you want to raise a ticket, it'll not raise that way they dont have anything to resolve. I dont want to give even one star rating. This is the worst ever

thebakingtools.com

Aug 29, 2025  on Shopify

This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.

TBFO

Aug 20, 2025  on Shopify

3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.

giftpartystudio

Aug 07, 2025  on Shopify

Great courier service! Delhivery has helped us ship orders quickly and reliably. Good tracking system and COD support. Works well for e-commerce businesses.

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