Shopify Customer service automation apps 2025

MagBot: AI Assist & Automation

9.1

1 Reviews

"AI chatbot streamlining e-commerce support with automated, real-time assistance." Show more

MagBot: AI Assist & Automation is an innovative AI-powered chatbot designed specifically for e-commerce platforms, enhancing customer service efficiency and interaction. This intelligent tool automates responses to frequent customer queries, ensuring that users receive immediate, real-time support. By analyzing customer preferences and browsing behavior, MagBot provides personalized product recommendations that enhance the shopping experience. It also assists customers with tracking their orders and resolving order-related inquiries effortlessly. Merchants can customize interactions by defining specific responses and logic, allowing for a tailored and seamless user experience. With its advanced capabilities, MagBot not only improves customer satisfaction but also optimizes store operations, making it an essential tool for modern e-commerce businesses.

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Automated responses

Product recommendations

Order tracking

Real-time assistance

Customizable interactions

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social bot | سوشيال بوت

$39 / Month

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نظام خدمة عملاء متكامل + تسويق عبر الواتساب Show more

Social Bot | سوشيال بوت is an innovative platform designed to automate customer service across all social media channels. By integrating with popular platforms like WhatsApp, Instagram, Messenger, Telegram, and email, Social Bot allows businesses to centralize their communication and manage interactions seamlessly. It offers unlimited contact connectivity, enabling businesses to expand their customer reach without restrictions. Social Bot also facilitates e-commerce integration with WhatsApp, providing features for sending order confirmations and addressing abandoned shopping carts. The app supports multiple social media accounts, enhancing its utility for businesses with diverse online presences. Furthermore, Social Bot assists in resolving shipping and cancellation issues and empowers businesses with automated WhatsApp marketing, all while aiming to improve the overall user experience.

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Automated responses

Whatsapp integration

Email integration

Automated marketing

Order confirmations

Instagram integration

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AI Service Agent

$12 / Month

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AI Service Agent: 24/7 intelligent customer support tailored to your business needs. Show more

AI Service Agent is an innovative AI-powered tool designed to enhance customer support by understanding your business and providing assistance around the clock. Upon installation, the Agent swiftly scans your website and any supplementary documentation to familiarize itself with your operations, enabling it to answer common customer inquiries effectively. The app is highly customizable, allowing you to personalize its behavior and appearance to align with your brand identity seamlessly. In instances where personal interaction is required, you'll receive notifications, ensuring that no important conversation slips through the cracks. The dashboard feature allows you to review past conversations and manage customer details effortlessly. Prior to launching, the Test Mode offers you a chance to simulate real-time interactions, ensuring your customers receive exceptional service right from the start. With AI Service Agent, your business can provide uninterrupted support, scale efficiently, and maintain personal connections with your clients.

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Real-time alerts

24/7 customer support

Customizable behavior

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Refly

$49-$249 / Month

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"AI-driven customer service automation across all your business channels." Show more

Refly is an innovative AI-powered application designed to revolutionize customer service for businesses of all sizes. By automating interactions across multiple channels, including Shopify and chat widgets, Refly streamlines customer communication and efficiently manages routine tasks. The app’s seamless integration capabilities connect effortlessly with existing platforms, enhancing your workflow without compromising on service quality. Businesses can benefit from real-time analytics, offering valuable insights into customer behavior, enabling more personalized and effective responses. Refly not only reduces workload and saves time but also ensures exceptional service delivery across diverse customer touchpoints. With Refly, enhance customer satisfaction and optimize your support processes effortlessly.

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Seamless integration

Real-time analytics

Multi-channel support

Ai-powered automation

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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bitCRM WA Marketing Automation

$9-$99 / Month

9.1

6 Reviews

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WhatsApp Automation & Broadcast with your own number Show more

With bitCRM's WhatsApp Abandoned Cart app, transform your messaging into a robust sales and marketing tool designed with ease-of-use in mind. This no-code platform enables marketing teams to automate crucial customer interactions, such as recovering abandoned carts, confirming orders, and conducting personalized marketing campaigns. Integrate seamlessly with Shopify and other platforms to leverage data like web activity, tags, catalogs, and coupon codes. Instantly set up the app and start improving your sales metrics and customer engagement with minimal effort. Utilize AI-driven segmentation and targeting with comprehensive historical and real-time data for more effective outreach. Enhance customer relationships by automating requests for product reviews and updates via WhatsApp. Reclaim lost sales and streamline your marketing processes with bitCRM.

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Abandoned cart recovery

Personalized marketing

Instant setup

Data integration

Whatsapp automation

Order confirmations

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Belco: Customer Service Software for Online Stores

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Effortlessly enhance ecommerce support with Belco's all-in-one platform. Show more

Belco is a powerful customer service software tailored for online stores aiming to enhance their support capabilities. Seamlessly integrating with Ecwid, this all-in-one communication platform centralizes voice, chat, and email interactions for efficient management. Belco's features include customer recognition and order information, ensuring every interaction is personalized and streamlined. Designed to improve response times and elevate customer satisfaction, it offers automation tools to prioritize conversations and minimize manual tasks. Suitable for both small businesses and expanding online stores, Belco scales with your needs, offering valuable insights, reporting, and integrations. By choosing Belco, you can deliver exceptional support, keep customers delighted, and facilitate business growth.

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Centralized dashboard

Automation tools

Insights reporting

Order information

Integrated communication

Customer recognition

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V2 to V3 Product Review & Upgrade Service by Your Store Wizards

8.2

19 Reviews

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Hassle-free V2 to V3 upgrade consultation and review for BigCommerce stores.

Upgrade consultation

Simulated upgrade

Personalized analysis

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MESA: Workflow Automation

$12-$299 / Month

7.7

164 Reviews

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The ultra-flexible all-in-one automation app for busy shops. Show more

MESA: Workflow Automation is a powerful tool designed to streamline your e-commerce operations by automating various functionalities without the need for coding. It enables seamless integrations across SMS, email, FTP, and multiple apps, providing a tailored automation experience at each step of your workflow. The intuitive interface caters to businesses using Shopify and Shopify Plus, extending the capabilities of Shopify Flow with hundreds of pre-built templates and integrations. Whether you're automating tasks across over 100+ apps or using built-in tools for emails, AI, and approvals, MESA scales to meet the needs of stores of all sizes. Users benefit from exceptional customer service, including 5-star support and live chat, ensuring you maximize the advantages of workflow automation. Install MESA now to transform your business operations with ease and efficiency.

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Pre-built templates

Inventory management

Sms automation

Email automation

Order tagging

Customer tagging

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Bento: Email & Automation

$30 / Month

(3/5)

3 Reviews

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All-in-One Email Marketing and Marketing Automation Show more

Bento: Email & Automation is a versatile tool designed for technical Shopify marketers and developers aiming to enhance customer retention, boost revenue, and expand their businesses through superior email and conversational marketing. This platform offers all the features expected from a top-tier email marketing solution, and much more. Bento allows you to send targeted emails to customers, create automations based on user behavior, and obtain real-time revenue data for various marketing efforts. The platform also includes a Spam API to keep your mailing list clean and efficient effortlessly. Support is a key part of the Bento experience, with options to schedule personal setup assistance or engage with a community of like-minded professionals on Discord. Bento is not just a tool but a partner in your journey to innovative marketing solutions, offering robust support and advanced features to help you achieve your goals.

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Targeted emails

User automations

Real-time revenue

Spam api

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Convead: Marketing Automation and Analytics

$35-$90 / Month

8.1

2 Reviews

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Boost conversions with AI-driven, personalized marketing automation & analytics. Show more

Convead: Marketing Automation and Analytics is a comprehensive platform designed to enhance your online store's performance by leveraging customer behavior analysis. Acting like a digital "salesperson," Convead intuitively engages visitors with personalized recommendations, special offers, and timely interventions to increase conversions and revenue. With its robust machine learning capabilities, this app creates seamless customer interactions, such as activating Live Chat at the optimal moment and collecting contact details for future engagement. Convead efficiently recovers abandoned carts and upsells products using automated emails, ensuring that potential sales don't slip away. Additionally, it allows you to segment your audience for targeted marketing and provides real-time insights into your sales funnel. By setting up and tuning Convead, you can enjoy improved sales and conversions without additional advertising expenses. Try Convead for free today and observe its impactful contribution to your business growth.

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Automated marketing campaigns

Customer segmentation

Ai-driven personalization

Live chat integration

Cart recovery emails

Behavior analysis

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Arigato Workflow Automation

$15-$100 / Month

9.2

218 Reviews

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Custom workflows & pre-built libraries for easy automation Show more

Arigato Workflow Automation is an innovative app designed to streamline your business processes, eliminating the need for custom app development. With its extensive library of pre-built automations, Arigato makes speeding up routine tasks effortless. Users can customize their workflow utilizing hundreds of available data points and personalization tokens, ensuring tasks run smoothly on autopilot. The app offers seamless integration with your favorite work apps, allowing for robust automation of tasks that were once manual. Whether you're looking to utilize low-code or full-code solutions, Arigato provides the flexibility to choose either. It also features scheduled workflows for regular processes and on-demand automation for instant task execution. With AI coaching and world-class support, Arigato ensures you're back to focusing on core business activities in no time.

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Scheduled workflows

Pre-built automation libraries

Diy coding workflows

On-demand automations

Ai coaching

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Gladly

$180-$210 / Month

7.7

27 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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HelpIQ‑AI Customer Support

$21-$61 / Month

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HelpIQ: AI-Powered Omni-Channel Customer Service Show more

HelpIQ is designed to transform customer service efficiency by leveraging the power of AI, enabling swift resolutions to customer inquiries. This app seamlessly integrates with your Shopify store, offering real-time insights into customer orders and providing a comprehensive 360-degree view of support tickets. Key features include advanced AI tools for summarizing conversations and suggesting appropriate responses, along with an AI Chatbot that can autonomously handle common issues, freeing up your team for more complex tasks. HelpIQ provides comprehensive omnichannel support, allowing you to manage customer interactions across chat, email, WhatsApp, Instagram, and Facebook from a single platform. The app also offers real-time metrics analysis, enabling you to monitor ticket data and enhance team performance by setting clear priorities. Collaborative features such as note-sharing and ticket assignments ensure your team can work together effectively, ensuring customer satisfaction and support efficiency.

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Ai chatbot

Real-time insights

Team collaboration

Omni-channel support

Metrics analysis

Ai summariessuggestions

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qikify Contact Form Builder

$5.99-$7.99 / Month

9.1

759 Reviews

Unlock Deals 15% off

Easily create forms to collect leads, improve customer service Show more

qikify Contact Form Builder is a versatile no-code tool designed to simplify form creation for a wide range of applications, including contact forms, wholesale inquiries, and surveys. It empowers users to craft customized forms that not only help in converting new leads but also aid in expanding contact lists and enhancing customer service experiences. The app allows for efficient management of form submissions within the app, while also offering seamless integration with email apps for streamlined communication. With advanced features like reCaptcha, conditional logic, file upload, and form scheduling, it ensures a robust and secure form-building experience. Additionally, users can display forms as popups, bubbles, or embedded directly on their websites. By updating your contact forms with qikify, you can easily transform user interactions into valuable business opportunities.

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Multiple form types

Custom form creation

No-code solution

Email integration

In-app submission tracking

File upload support

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Sense WhatsApp

$15.9 / Month

8.2

21 Reviews

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Connect with customers via WhatsApp & improve customer service Show more

Sense WhatsApp is a powerful tool designed for merchants seeking to enhance customer engagement and streamline communication. This app enables merchants to send timely order updates and reminders for abandoned carts directly through WhatsApp, significantly reducing customer service inquiries and boosting sales. By integrating WhatsApp messaging with in-app links, merchants can effortlessly connect with their customers in a quick and efficient manner. The app offers a customizable click-to-chat icon on merchant websites, facilitating live chat support and improving overall customer service. Additionally, merchants can utilize pre-made message templates for faster communication, making it easier to maintain consistent and informative interactions. With Sense WhatsApp, staying connected and responsive to customer needs has never been more convenient.

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Live chat support

Abandoned cart reminders

Order updates

Click-to-chat icon

Template messages

Integrated messages

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DigitalGenius

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Automatically resolve your customer service requests using AI. Show more

DigitalGenius is a cutting-edge app that revolutionizes the customer journey with its advanced AI and deep integration capabilities. Designed to enhance post-purchase support and boost lifetime customer value, it drives conversions through insightful pre-purchase product recommendations. The platform uniquely combines conversational and visual AI for comprehensive understanding and quick issue resolution, alongside generative AI for personalized, empathetic interactions. Users can engage in natural conversations with an AI Concierge, while Visual AI identifies e-commerce product defects and barcodes with precision. Seamlessly integrated with carriers, ERPs, and warehouses, DigitalGenius ensures efficient problem-solving and delivery processes. Additionally, its robust analytics and alerting features offer valuable insights into AI performance, empowering businesses to continually refine and optimize their operations.

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Generative ai

Visual ai

Conversational ai

Deep integrations

Analytics & alerting

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Reply Genius GPT

$29.9-$99.9 / Month

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Reply Genius GPT Your partner for exceptional customer service Show more

Reply Genius GPT is a powerful AI-driven application designed to simplify your after-sales operations, making routine tasks far less tedious. With AI-powered automatic reply features, it significantly enhances response efficiency by generating quick and accurate responses to customer inquiries. Its smart algorithms enable automatic sorting of emails, streamlining email management and ensuring important messages never get overlooked. The app treats each customer interaction as a unique conversation, allowing for personalized service and improved customer satisfaction. Universal compatibility ensures it works with all major email services, making it a versatile addition to any workflow. Furthermore, its email synchronization feature enables seamless integration of past emails, offering a smooth and comprehensive view of all communications. Experience a revolution in handling after-sales tasks with Reply Genius GPT, where mundane becomes manageable.

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Email synchronization

Ai automatic reply

Ai automatic sorting

Conversation system

Universal compatibility

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Qpien ‑ Helpdesk & Live Chat

$24-$84 / Month

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All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.

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Quick shopify integration

Centralized management

Live chat integration

Boost sales

Omni-channel support

Whatsapp support

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NS AI Chatbot, Helpdesk & FAQs

$5.99-$34.99 / Month

8

96 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

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Shopify Customer service automation apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 2 Apps

MagBot: AI Assist & Automation

social bot | سوشيال بوت

AI Service Agent

Refly

POWR: Customer Support Request

bitCRM WA Marketing Automation

Belco: Customer Service Software for Online Stores

V2 to V3 Product Review & Upgrade Service by Your Store Wizards

MESA: Workflow Automation

Bento: Email & Automation

Convead: Marketing Automation and Analytics

Arigato Workflow Automation

Gladly

HelpIQ‑AI Customer Support

qikify Contact Form Builder

Sense WhatsApp

DigitalGenius

Reply Genius GPT

Qpien ‑ Helpdesk & Live Chat

NS AI Chatbot, Helpdesk & FAQs