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Customer Order Management logo

Customer Order Management

Develop by Webkul Software Pvt Ltd

$15

/ Month
  • Built for Shopify
    • 10 Days Free Trial

    Reorder | Return | Refund | Exchange | Order Look-up

    Order lookup
    Order cancellation
    Return requests
    Order management options
    Exchange requests
    Reorder with discount
    Invoice request
    Shipping address change
    5 Reviews
    Claim Offer
    Try for Free

    About Customer Order Management

    Launched Sep 26, 2018

    Categories

    Order editing

    Built by Webkul Software Pvt Ltd

    Email :

    [email protected]

    Address

    H-28, Sector 63, Noida, UP, 201301, IN

    Website Privacy policy FAQ

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    Introduction Video

    Description

    Offer return, refunds, exchange options. Allow the customers to manage their orders efficiently.

    With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled.

    With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled. more
    • Allow customers to send RMA (Return/Exchange/Cancel) requests to the admin.
    • Allow customers to reorder their previous purchase and get a discount on it.
    • Customers can request for Order Invoice and to change their shipping address.
    • Order Lookup Functionality for the Customers.

    Pros

    • Empowers customers by allowing them to manage their own orders, which enhances the user experience and potentially increases customer satisfaction
    • Customers can easily send requests for returns, exchanges, or cancellations, adding flexibility and convenience
    • Reorder functionality encourages repeat purchases and offers discounts, fostering customer loyalty
    • Admin can easily provide order invoices and facilitate shipping address changes upon customer requests
    • Order lookup functionality is available even for customers with disabled accounts, ensuring they can access order information when needed

    Cons

    • The app's features may require customers to have some level of technological comfort, potentially alienating less tech-savvy users
    • Handling customer requests for returns, exchanges, or cancellations might result in increased administrative workload for the store
    • Offering discounts on reorders might reduce the store's profit margins unless strategically managed
    • The app does not specify integration capabilities or limitations, which could be a concern for some stores looking to align with existing systems

    Top Helpful Reviews

    View all reviews

    Vida Loca Fashion

    Sep 02, 2022  on Shopify

    Great App Great Support!!! I love the overall experience with this app... Thank you, Ayush Kansal, for quick response with solution on my every query...

    Aztro Marketplace

    Dec 31, 2021  on Shopify

    BEWARE!!! DO NOT USE THIS APP (2 Year Customer) After two years of using this app, I would NEVER recommend it to anyone. Save yourself the time, tears, and suffering that it is working with Webkul. While the app is built with some good functionalities, the developers will not do anything without trying to squeeze every penny out of you. This app, will not work with Multivendor Slot Prizing or Minimum Order, the design is terrible and you will spend hours having to stylize it to a decent look, and all the reorder and other promised functionalities do not work well. Save yourself the nightmare of having to deal with this company.

    Cerqular

    Apr 13, 2021  on Shopify

    Exceptional. Reliable & incredibly supportive team. Super happy with the entire process. Highly recommended.

    TheMerakiWorld

    Oct 24, 2019  on Shopify

    Really good app. Great support team, Highly recommended. APP does all features that I need. Thank you!

    RPM MOTORSPORT LTD.

    Jul 29, 2019  on Shopify

    Cannot upload a PDF file which is super important if you want to Upload a return label, on top of that we sent a request on to why you can only upload JPG files, we havent gotten a response for over 2 business days. Deleting app!

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