Shopify Customer experience apps 2026

Kedra Live Chat & AI Chatbot

$9.99-$39.99 / Month

8.2

20 Reviews

Build premium customer experience with AI-Driven Live Chat Show more

Kedra Live Chat & AI Chatbot is a powerful tool designed to enhance customer engagement for your Shopify store. Seamlessly integrating a live chat and AI chatbot widget, Kedra Chat enables direct communication with customers through your Shopify admin panel. The app allows you to customize the widget’s design to align perfectly with your brand, ensuring a cohesive shopping experience. Gain crucial insights through detailed chat analytics, including customer location and device type, to better understand your audience. The AI bot assists in recommending products and guiding users through your store, effectively boosting sales and customer satisfaction. Additionally, Kedra Chat supports multi-language AI Bot responses and offers various contact methods such as WhatsApp, Messenger, Instagram, Email, and Phone call. This all-in-one solution empowers you to deliver exceptional customer service and elevate your store's connectivity.

Show less

Real-time messaging

Ai chatbot integration

Customer behavior tracking

Dotdigital CXDP

7.4

23 Reviews

Claim Offer

Create customer experiences that exceed expectations. Show more

Dotdigital Email & SMS Marketing is a robust customer experience and data platform designed for Shopify users. It enables businesses to craft sophisticated automated marketing campaigns with ease, using intuitive drag-and-drop tools. The platform seamlessly syncs all customer data into a cohesive single view, allowing for the creation of personalized experiences that boost engagement and drive conversions. Powered by artificial intelligence, Dotdigital offers a range of dynamic features including product recommendations, personalized content, and abandoned cart alerts to engage customers across their preferred channels, such as email, SMS, MMS, and WhatsApp. The platform emphasizes a unified data approach, synchronizing customer information from all channels to establish a reliable source of truth. Additionally, Dotdigital enhances communication with tools like WinstonAI for faster data interpretation and improved copywriting, ensuring businesses can deliver smart, engaging messages effectively.

Show less

Marketing automation

Email marketing

Unified data

Sms

Winstonai

Install App

Delivery & Return Date PRO

$9.99 / Month

8.2

1 Reviews

Claim Offer

Let customers select a date for Delivery & Return Show more

Delivery & Return Date PRO is a versatile Shopify app designed to enhance the shopping experience for both store owners and customers by allowing users to choose their preferred delivery and return dates. This powerful tool helps minimize the chances of missed deliveries and returns, enhancing overall customer satisfaction. Customers can select specific delivery times and dates, giving them control over when they receive their orders. Store owners have the flexibility to adjust available dates and times according to inventory levels, ensuring seamless operations. The app also allows store owners to block certain dates or days when delivery is unavailable, further optimizing logistics. Additionally, orders with specified delivery and return dates can be easily exported, streamlining order management. Overall, Delivery & Return Date PRO offers a customizable solution for efficient, customer-focused order handling.

Show less

Date selection

Time slots

Order export

Date blocking

Install App

Fordeer: PreOrder Now PreSale

8

17 Reviews

Claim Offer

Easy pre-orders, configure & manage preorders for out-of-stock Show more

Fordeer: PreOrder Now PreSale is an innovative app designed to enhance your e-commerce sales strategy by transforming the common issue of out-of-stock products into a revenue-generating opportunity. It replaces the traditional "Out of stock" button with a dynamic "Pre-order" option, allowing customers to secure their favorite items before they're available. This app enriches the customer shopping experience with features like discounts, estimated delivery dates, and partial payment options, making it an attractive solution for eager buyers. Additionally, Fordeer simplifies inventory management with automated back-in-stock notifications and offers around-the-clock customer support. User-friendly and efficient, it facilitates seamless campaign creation with just a few clicks and provides a robust analytics dashboard for tracking revenue and average order value. By incorporating elements like countdown timers, it builds anticipation and excitement for upcoming product drops, pre-sales, and restocks.

Show less

Countdown timers

Analytics dashboard

Partial payments

Automated emails

Pre-order button

Install App

OrderDocs Pro Print & Email

$6.99-$49.99 / Month

8.2

3 Reviews

Claim Offer

Generate and print all documents for your orders! Show more

OrderDocs Pro Print & Email streamlines your order management process by eliminating the hassle of manually compiling documents for each order. This intuitive app automatically generates essential documents such as packing slips, invoices, product manuals, and country-specific forms, ensuring that you have everything you need at your fingertips. Enhance your customer experience by effortlessly emailing all relevant order documents as soon as an order is placed. The innovative drag-and-drop designer allows you to create customized documents with ease, ensuring they meet your unique business needs. Auto-generate and categorize documents to keep your operations organized and efficient. Let OrderDocs Pro transform how your business handles order documentation, saving you time and improving accuracy.

Show less

Auto-generate documents

Drag-and-drop designer

Instant email dispatch

Install App

WaitWise | Waitlist with Rules

$5-$29 / Month

8.2

1 Reviews

Claim Offer

Efficiently manage restocks; prioritize VIPs, track emails, boost sales insights. Show more

Wait Wise is a powerful app designed to streamline the management of product restocks, ensuring that customers are notified efficiently based on their priority status. This tool offers early access to VIPs and repeat shoppers while maintaining fairness for new customers. With automated email alerts, it ensures that customers are kept informed about restocks and can make timely purchases, all while providing email tracking for merchants. The app features a comprehensive merchant dashboard, offering insights into waitlist sizes, priority breakdowns, and conversion rates. This data-driven approach helps businesses maximize sales and enhance customer experiences. Additionally, Wait Wise includes automation for optimal timing of customer notifications, automatically identifying and prioritizing customers with custom rules, and even forecasting demand to optimize inventory levels.

Show less

Email tracking

Sales insights

Manage restocks efficiently

Prioritize vips

Automated email alerts

Waitlist analysis

Install App

Split Test Pro

$10 / Month

8.2

1 Reviews

Claim Offer

Optimize Storefronts with A/B Tests & Bayesian Analysis Show more

Split Test Pro is a powerful tool designed to help merchants enhance their online store through strategic A/B testing. Crafted to accommodate businesses of all sizes, this intuitive app guides users in identifying the elements that truly engage their customers, turning insights into smarter decisions and higher conversion rates. More than just minor adjustments, Split Test Pro offers CSS-focused A/B tests to evaluate style and theme changes, ensuring your store remains attractive and effective. With advanced features like Bayesian analysis and proven testing methods, merchants can unlock valuable insights and stand out from the competition. The app provides real-time, unsampled data for precise outcomes, allowing for strategic targeting of specific URLs and design templates. Optimize customer experiences, refine marketing strategies, and seamlessly test theme updates with Split Test Pro, the essential tool for any business looking to maximize its potential.

Show less

A/b testing

Url targeting

Real-time data

Bayesian analysis

Css tests

Design template targeting

Install App

Aircall

$120-$210 / Month

(1/5)

2 Reviews

Claim Offer

The phone system for e-commerce businesses Show more

Aircall is a powerful app designed to enhance customer interaction by providing essential information right at your fingertips during inbound calls. It surfaces a card containing key details about customers and their orders, allowing agents to personalize conversations and respond more efficiently. With every call, agents can instantly access information such as order value, status, and tracking numbers, streamlining the process of addressing customer inquiries. This one-click access to fulfillment details significantly accelerates customer service, ensuring a more seamless and satisfying experience for both agents and customers. Furthermore, Aircall integrates smoothly with Shopify, allowing agents to view customer contact information and order history on inbound calls, and use the Click-to-Dial feature to reach out quickly. This thoughtful integration empowers businesses to serve their customers faster while fostering more meaningful connections.

Show less

Live parcel tracking

Personalize conversations

Access order information

Display contact information

Click-to-dial

Install App

WC: Invite To WhatsApp Channel

$19.99 / Month

Claim Offer

Seamlessly invite customers to join your WhatsApp channels. Show more

WC: Invite To WhatsApp Channel is an innovative app designed to revolutionize customer engagement for your store. It allows you to effortlessly invite customers to your WhatsApp channels, enabling direct and effective communication on a platform known for its high open and response rates. By utilizing WhatsApp’s powerful features, you can tackle low engagement and retention issues, driving more sales and improving customer experiences. Share product catalogs seamlessly and offer exclusive rewards to enhance customer loyalty. Furthermore, the app provides tools to monitor and analyze customer interactions, offering valuable insights to tailor your offerings better. With WC: Invite To WhatsApp Channel, you can boost your store’s communication strategy and create a more interactive and rewarding experience for your customers.

Show less

Quick communication

Single-click invites

Share product catalogues

Monitor customer interactions

Share exclusive rewards

Install App

ProductStreak

$14.99 / Month

Claim Offer

"Enhance store feedback and loyalty with multi-location widgets." Show more

ProductStreak is a versatile app designed to streamline feedback collection for your online store, products, and customer experiences. By integrating multiple embeddable widgets and forms throughout your store, it centralizes feedback gathering, enhancing your ability to refine customer experiences and foster loyalty. The app features an in-built feedback button, making it easy to solicit feedback directly from customers. Additionally, you can integrate your own feedback mechanisms with the app’s widget for a seamless feedback loop. ProductStreak allows you to deploy surveys strategically within your store to gain valuable insights into customer experience. With its capability to add multiple widgets at various store locations and workflow stages, ProductStreak ensures you never miss out on crucial customer feedback.

Show less

Embeddable forms

Feedback collection

Multi-location widgets

In-store surveys

Install App

Personalify ‑ POD Personalizer

$9.99-$19.99 / Month

Claim Offer

AI-Powered product customization for streamlined sales and enhanced customer experience. Show more

Personalify: POD Customization is an innovative app designed to revolutionize how merchants approach product personalization. By leveraging AI-generated templates, it allows businesses to offer a wide range of customizable products, from engraved jewelry to personalized apparel and gifts, more efficiently than ever before. The app automates the personalization process, improving customer experience, boosting conversion rates, and minimizing errors commonly associated with traditional customization methods. With smart conditional logic and live preview features, customers can visualize their custom products in real-time, enhancing satisfaction and trust. Personalify is the ideal solution for online stores aiming to streamline their customization processes while maximizing sales opportunities. It stands as a vital tool for businesses eager to scale personalization with ease and precision.

Show less

Ai-generated templates

Smart conditional logic

Live customer preview

Install App

Youneeq AI Personalization

$5 / Month

Claim Offer

Personalized recommendations to increase revenue & engagement. Show more

Youneeq AI Personalization is a powerful AI-driven platform designed to enhance customer experience by providing automated, personalized website recommendations. By leveraging artificial intelligence, Youneeq AI captures and analyzes user behavior, delivering product suggestions with unparalleled speed and accuracy. Users can enjoy a tailored shopping experience, finding exactly what they need when they need it. The app offers a variety of recommendation options, including behaviorally targeted, latest products, and most popular items, ensuring a versatile approach to personalization. Additionally, Youneeq AI features an analytics dashboard, providing valuable insights and engagement metrics to help businesses make informed decisions. With customizable layouts, businesses can easily adjust the user interface to align with their brand and customer preferences, maximizing customer satisfaction and conversion rates.

Show less

Personalized recommendations

Customizable layouts

Analytics dashboard

Install App

Pango Returns & Shipping

Claim Offer

Reduce return processing costs through instantaneous resale Show more

Pango is an innovative, AI-powered solution designed to optimize the way businesses handle product returns. By enabling quality assessment directly from your desktop, Pango helps you seamlessly resell returned items without incurring additional costs. The app provides valuable insights and analytics to support informed decision-making, boosting both operational efficiency and sustainability. With its revolutionary peer-to-peer return technology, Pango not only enhances the customer experience but also aids in maintaining profitability. The platform facilitates direct connections between returned products and potential buyers, fostering a more profitable sales ecosystem. Additionally, Pango automates quality control with AI-driven evaluations and offers a customizable return portal to elevate user experience. It also empowers businesses to set custom policies for fraud prevention and provides flexible reimbursement options like in-store credit, gift cards, exchanges, and refunds.

Show less

Instant resale connection

Ai quality evaluation

Custom return portal

Detailed insights access

Flexible reimbursements

Install App

Cordial

Claim Offer

Cross channel marketing platform to drive revenue and loyalty Show more

Cordial's Shopify App offers a cutting-edge solution for businesses looking to enhance customer engagement through personalized experiences across email, SMS, and mobile apps. By leveraging real-time Shopify customer data, this app enables seamless data transfer of customer, product, and purchase information directly into Cordial. This integration allows for the immediate use of this data to send targeted promotional, transactional, and automated messages, streamlining communication across various channels. Businesses can harness limitless customer, behavioral, and business data to engage customers on a one-to-one level. Advanced segmentation allows for crafting detailed audience queries swiftly, supporting the anticipation of buyer needs and personalized product recommendations based on purchase trends. Users can design sophisticated lifecycle marketing journeys with Cordial's intuitive drag-and-drop interface, delivering cohesive and personalized customer experiences that can drive increased revenue and customer satisfaction.

Show less

Advanced segmentation

Personalized messaging

Drag-and-drop design

Real-time data

Cross-channel marketing

Purchase trend recommendations

Install App

ARPU

$45 / Month

8.2

9 Reviews

Claim Offer

Add 2-click upsells & delays to upcoming order notifications. Show more

ARPU is a powerful app designed to enhance the customer experience by streamlining the communication process for upcoming charges and shipments. With ARPU, businesses can personalize their charge notification emails to emphasize relevant upsell opportunities, effectively increasing Average Order Value through simple, 2-click options for customers. The app also simplifies subscription management by allowing subscribers to delay their next shipment with minimal effort, helping reduce churn and improving customer satisfaction. ARPU's versatile templates can be customized to accommodate variant swaps, gifts, and one-time discounts, all without requiring subscribers to log into their Recharge portal. This results in a seamless, frictionless experience that encourages brand loyalty and helps Recharge merchants optimize their email notifications. By leveraging ARPU, brands can deliver an engaging and proactive customer experience that drives growth and retention.

Show less

Customizable emails

2-click upsells

Shipment delays

Variant swaps

Gift options

1-time discounts

Install App

Simple CX Survey

Claim Offer

商品やサービスのCX（顧客体験）を顧客目線で調査し、より多くのファンを生み出すポイントを導きます。 Show more

Simple CX Survey is an innovative tool designed to evaluate customer experience (CX) from the perspective of your clients, aiming to cultivate more loyal customers. In a world inundated with products and information, delivering compelling experiences has become essential for maintaining strong customer relationships. With Simple CX Survey, you can effortlessly conduct CX investigations on your website or app by easily setting up a pre-designed tag to display surveys as pop-ups on desired pages. The app eliminates the need for complicated survey designs or questionnaire creation. It features straightforward and precise surveys centered around the Net Promoter Score (NPS), allowing users to provide feedback in just a few minutes. By accurately measuring CX, the app helps identify key areas that could turn occasional customers into avid supporters of your brand.

Show less

Simple cx surveys

Tag-based setup

Nps questionnaires

Pop-up surveys

Install App

Entrfy ‑ Product FAQ Creator

$3.99-$7.99 / Month

Claim Offer

Create product-specific FAQs, customize design. Enhance customer experience effortlessly. Show more

Entrfy ‑ Product FAQ Creator is a Shopify app designed to enhance the shopping experience by providing clear and accessible information directly on product pages. This tool allows merchants to create tailored FAQs for each product, customizing the design to seamlessly align with their brand’s aesthetic. By embedding detailed answers on product pages, the app ensures that important information is readily available to customers, reducing the need for support tickets and streamlining the buying process. Merchants can effortlessly manage FAQs through a user-friendly admin dashboard, with options to display them in multiple languages to cater to a global audience. Designed for ease and efficiency, Entrfy also offers 24/7 support to assist with setup and ongoing use. Overall, the app not only improves customer experience but also enhances store aesthetics, making it a valuable addition for any Shopify store looking to provide clarity and professionalism.

Show less

Customizable design

Multi-language support

Easy faq management

Product-specific faqs

Embed on product pages

Install App

SwipeShop

$9.99 / Month

Claim Offer

Insights for products by letting customers swipe through them Show more

SwipeShop is a dynamic app designed to enhance both customer interaction and store management by allowing users to swipe products right or left. This intuitive swiping feature provides direct feedback on product popularity, helping store owners identify top-performing items and those requiring repositioning. By leveraging this data, store owners can optimize their sales funnel, personalize customer experiences, and increase conversions. SwipeShop also integrates seamlessly with Shopify Flows, enabling automated actions such as targeted discounts, personalized recommendations, and marketing emails based on swipe patterns. Additionally, focusing on customer engagement, the app empowers businesses to tailor promotions towards products customers show interest in, potentially boosting sales and customer satisfaction. With SwipeShop, drive data-inspired decisions and create a more responsive and appealing shopping environment.

Show less

Targeted promotions

Discount triggers

Customer swiping

Swipe data analysis

Customized shopify flows

Direct feedback

Install App

Shadowfax ‑ Logistics Platform

7.3

2 Reviews

Claim Offer

Simplify domestic shipping with single click Show more

Shadowfax - Logistics Platform is a comprehensive solution for streamlining domestic shipping across India. Designed specifically for Shopify users, it allows for seamless integration with just a single click, making order management and shipment processing remarkably effortless. The app offers a variety of express delivery options, from as fast as 1-hour deliveries to same-day and next-day services, ensuring both speed and reliability. Customers can benefit from enhancements like doorstep quality checks, instant refunds, and hassle-free return processes. Shadowfax also excels in handling reverse shipments, minimizing cancellations with its optimized services. To elevate the customer experience, the platform provides live tracking capabilities and real-time updates via WhatsApp and SMS. Whether you're looking to enhance your logistics efficiency or offer superior delivery services, Shadowfax is designed to meet all your shipping needs.

Show less

Single-click integration

Express delivery options

Doorstep quality checks

Instant refunds

Hasslefree returns

Live tracking

Install App

X‑Elephant: AI Sales Chatbot

(3.4/5)

3 Reviews

Claim Offer

Leverage AI to address customer inquiries, improving customer Show more

Elephant AI is an innovative application designed to support international businesses by delivering top-notch customer service. Utilizing advanced multilingual capabilities, this app provides instant and precise responses to customer inquiries, ensuring a seamless user experience across different languages and cultural contexts. Its integration with Shopify makes it an essential tool for e-commerce platforms, addressing both pre-sales and post-sales questions, which helps in improving conversion rates and reducing return rates. The app learns and adapts over time by analyzing historical conversations, enhancing its effectiveness with continuous use. With its ability to provide answers through various modalities, Elephant AI caters to diverse customer needs, ensuring that interactions are both engaging and informative. Furthermore, the app's backend management of conversations allows businesses to gain insights into user preferences and behavior, ultimately offering intelligent product recommendations that drive sales.

Show less

Shopify integration

Self-learning ai

Real-time answers

Multilingual responses

Backend conversation management

Install App

Shopify Customer experience apps

Related Categories

Price

Based on reviews

Showing 100 to 120 of 183 Apps

Kedra Live Chat & AI Chatbot

Dotdigital CXDP

Delivery & Return Date PRO

Fordeer: PreOrder Now PreSale

OrderDocs Pro Print & Email

WaitWise | Waitlist with Rules

Split Test Pro

Aircall

WC: Invite To WhatsApp Channel

ProductStreak

Personalify ‑ POD Personalizer

Youneeq AI Personalization

Pango Returns & Shipping

Cordial

ARPU

Simple CX Survey

Entrfy ‑ Product FAQ Creator

SwipeShop

Shadowfax ‑ Logistics Platform

X‑Elephant: AI Sales Chatbot