Shopify Customer experience apps 2026

Wrapin ‑ Gift Wrap & Options

$3.99-$7.99 / Month

7.9

375 Reviews

Allow customers to select gift wrap & message for their orders Show more

Wrapin ‑ Gift Wrap & Options is your go-to app for enhancing the shopping experience by offering personalized gift wrapping and messaging services. With Wrapin, you can stand out from the competition by adding a personal touch to every order, showing customers that you genuinely care about them and their gift recipients. The app seamlessly integrates with your store's existing theme and layout, ensuring a cohesive and professional appearance. It provides versatile gift wrap and messaging options, which can be set as either paid or free, allowing you to upsell products and offer more value. Additionally, administrators have the flexibility to add multiple gift options, support multiple languages, and set message limits. Orders featuring gift-wrapped items are automatically tagged and can be included in reports, while customers receive order confirmation emails with detailed gift wrap and message information, enriching their overall experience.

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Cordial

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Cross channel marketing platform to drive revenue and loyalty Show more

Cordial's Shopify App offers a cutting-edge solution for businesses looking to enhance customer engagement through personalized experiences across email, SMS, and mobile apps. By leveraging real-time Shopify customer data, this app enables seamless data transfer of customer, product, and purchase information directly into Cordial. This integration allows for the immediate use of this data to send targeted promotional, transactional, and automated messages, streamlining communication across various channels. Businesses can harness limitless customer, behavioral, and business data to engage customers on a one-to-one level. Advanced segmentation allows for crafting detailed audience queries swiftly, supporting the anticipation of buyer needs and personalized product recommendations based on purchase trends. Users can design sophisticated lifecycle marketing journeys with Cordial's intuitive drag-and-drop interface, delivering cohesive and personalized customer experiences that can drive increased revenue and customer satisfaction.

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StoreFAQ‑ Product FAQ Builder

$7.99-$49.99 / Month

8

130 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Multiscount: Tiered Discounts

$8.99-$15.99 / Month

8.2

22 Reviews

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Next generation of stackable and tiered discounts Show more

Multiscount: Tiered Discounts is a powerful app designed to enhance your business's sales strategy by offering dynamic discount options. With advanced stackable and tiered discount technology, you can incentivize customers to make larger purchases through various discount types such as volume discounts, free gifts, order goals, and shipping goals. This flexibility allows you to create personalized discounts that align perfectly with your business goals. By rewarding customers who spend more, Multiscount effectively boosts revenue, increases average order value (AOV), and enhances overall customer experience. Built using native Shopify Functions, the app offers fast and seamless integration, ensuring a smooth user experience. Additionally, promotional banners during checkout highlight available discounts, encouraging customers to maximize their savings and potentially drive bigger orders.

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Ask AI consultant

1 Reviews

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Automatically respond product questions powered by ChatGPT AI Show more

Ask AI: Q&A by ChatGPT AI is a revolutionary app designed to streamline customer inquiries on your e-commerce platform. By integrating a simple 'Ask a Question' button on your product pages, this app leverages the power of ChatGPT AI to provide instant, accurate answers, enhancing customer confidence and driving higher conversion rates. With its state-of-the-art AI capabilities, the app ensures that your customers are empowered with the information they need, leading to a more satisfying shopping experience. Implementing this feature means you're not only boosting your sales strategy but also entrusting customer interaction to advanced technology. Experience the AI that powers ChatGPT to transform how your customers shop and interact with your products. Elevate your business today with effortless AI-driven customer support.

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Wizy Product Recommendation

$4.99 / Month

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Customizable banners with Wizy Product Recommendation App Show more

Wizy Product Recommendation is a dynamic app designed to enhance your website by spotlighting selected products through customizable banners. These banners can be tailored to perfectly match your brand identity, allowing you to choose colors, fonts, and styles that captivate your audience. With its seamless integration, the app enhances customer experience without disrupting the user's journey on your site. Wizy Product Recommendation not only improves your brand visibility but also aims to boost your sales. The app features an intuitive interface that highlights manual suggestions to engage your customers effectively. Additionally, the app offers an efficient dashboard to track and measure the performance of your recommendations, providing valuable insights to optimize your marketing strategy.

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FeedbackBuddy Purchase Surveys

$14.99 / Month

7.7

2 Reviews

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Post Purchase Surveys, Insights, Where did you hear about us? Show more

Feedback Buddy ‑ Surveys is an intuitive app designed to help businesses gather valuable insights into their customers' purchasing experiences. By allowing customers to share feedback seamlessly, this tool enables companies to uncover key points they might have previously overlooked, ultimately enhancing customer satisfaction and brand loyalty. The app is equipped with a post-purchase feedback feature, providing companies with direct insights into customer experiences right after a transaction. Detailed analytics offer a comprehensive view of feedback trends, helping businesses make informed decisions. With support for unlimited questions and responses, Feedback Buddy ensures that no vital information slips through the cracks. By integrating this app into your strategy, you can transform customer feedback into actionable improvements for your products and services.

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ReturnSage

$9.99 / Month

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Returns and Exchange Copilot Show more

ReturnSage is an innovative app designed to streamline and enhance the returns management process for merchants. By offering instant return approval for low-risk customers, it personalizes the return experience, making it seamless and efficient. The app employs robust fraud protection measures, ensuring that merchants and their customers are safeguarded against fraudulent activities. ReturnSage also provides comprehensive analytics, empowering merchants to identify root causes and implement preventive measures to reduce future returns. This proactive approach helps in minimizing revenue loss and boosting operational efficiency. With ReturnSage, businesses can protect their brand, improve customer satisfaction, and optimize their return and exchange processes.

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Simpu

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Customer support, market segmentation app Show more

Simpu is an integrated customer experience platform designed to simplify and enhance communication for merchants by consolidating multiple channels into a single, efficient interface. By unifying Emails, SMS, WhatsApp, Twitter DMs, and Instagram DMs into one omnichannel inbox, Simpu allows users to engage with customers seamlessly across various platforms. This powerful tool enables businesses to manage and respond to customer inquiries more effectively, ensuring no message is overlooked. Teams can collaborate effortlessly with shared inbox functionality, ensuring everyone stays on the same page and support is consistent across the board. The platform's flexibility accommodates diverse team structures, allowing businesses to customize their communication flow to suit their specific needs. Simpu not only streamlines communication but also equips businesses with essential tools needed to provide exceptional customer support and build lasting relationships.

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Cavalry AI Customer Support

7.5

12 Reviews

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The comprehensive post-purchase customer experience Show more

Shipped Suite is an innovative autonomous AI customer experience (CX) agent designed specifically for the complexities of the ecommerce landscape. Serving as a powerful solution for businesses, it seamlessly integrates into existing technological frameworks, transforming into an indispensable asset that engages customers across multiple communication channels such as email, SMS, phone, chat, and social media. What sets Shipped AI apart is its ability to take decisive actions and implement resolutions at scale, addressing various complex use cases efficiently. This AI-driven approach not only delights customers by providing timely and accurate support but also encourages repurchases, significantly reducing operational costs while boosting profits. Tailored to reflect your brand's unique voice and guidelines, Shipped AI facilitates white-glove onboarding experiences and offers self-service resolutions to ensure total customer satisfaction. Equipped with features like tracking, delivery assistance, and management of returns and exchanges, Shipped Suite is poised to revolutionize how ecommerce businesses manage customer interactions, ensuring a seamless and superior consumer experience.

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Stockninja: Show Stock & timer

$4.99 / Month

8.2

2 Reviews

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Display stock, countdown timer, & hide out-of-stock products Show more

Stockninja: Show Stock & Timer is a robust tool designed to optimize your e-commerce store's functionality and enhance the shopping experience. By clearly displaying real-time stock levels, it empowers customers with the information they need for informed purchasing decisions. The app's sale countdown timer is an excellent feature that creates a sense of urgency, encouraging quicker customer decisions and increasing sales. Stockninja also ensures seamless inventory management by automatically hiding products that are out of stock, thus maintaining a clutter-free and up-to-date product display. Customization is at the forefront, allowing you to personalize widget placement and design, including colors, fonts, and sizes to align with your brand's aesthetics. This app simplifies essential e-commerce processes, allowing you to manage customer expectations effectively and focus on growing your business.

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Ethercycle ShipTimer

$19 / Month

8.2

12 Reviews

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Shipping Deadline Countdown Timer Show more

Ethercycle ShipTimer is a powerful app designed to enhance your e-commerce operations by incorporating a dynamic "order within" countdown timer on your website. This tool displays the time remaining for customers to place an order and qualify for specific delivery options, such as same-day or next-day shipping. By providing a clear and immediate visual cue, ShipTimer encourages faster purchasing decisions, reducing abandoned carts and boosting conversion rates. The app effectively manages customer expectations, as it transparently communicates cut-off times for delivery, thus improving the overall customer experience. Moreover, ShipTimer aids businesses in optimizing their fulfillment processes by tracking time-sensitive order placements. This not only enhances customer satisfaction but also aligns operations with customer needs, ultimately driving increased sales.

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Delivery & Return Date PRO

$9.99 / Month

1 Reviews

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Let customers select a date for Delivery & Return Show more

Delivery & Return Date PRO is a versatile Shopify app designed to enhance the shopping experience for both store owners and customers by allowing users to choose their preferred delivery and return dates. This powerful tool helps minimize the chances of missed deliveries and returns, enhancing overall customer satisfaction. Customers can select specific delivery times and dates, giving them control over when they receive their orders. Store owners have the flexibility to adjust available dates and times according to inventory levels, ensuring seamless operations. The app also allows store owners to block certain dates or days when delivery is unavailable, further optimizing logistics. Additionally, orders with specified delivery and return dates can be easily exported, streamlining order management. Overall, Delivery & Return Date PRO offers a customizable solution for efficient, customer-focused order handling.

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Bundlemaster ‑ Bundle Builder

$9.99-$119.99 / Month

6.7

7 Reviews

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Choose Bundlemaster and take your online sales to new heights! Show more

Bundlemaster - Bundle Builder is a versatile tool designed to enhance your e-commerce experience by allowing you to create enticing product bundles and gift packages with ease. Whether you’re looking to create single or multi-step bundles, this app guides your customers seamlessly through their shopping journey, encouraging increased spending. Its Mix and Match feature offers complete customization, ensuring your bundles align perfectly with your brand's style on both mobile and PC platforms. You can fine-tune discounts at each step, crafting a shopping experience tailored to your business needs and designed to boost sales. With the ability to set minimum and maximum product limits, you can strategically control the composition of your bundles, maximizing their appeal. Additionally, Bundlemaster allows you to design special gift packages for various occasions, making it a perfect tool for enhancing customer satisfaction and driving sales growth. Start for free and take the first step towards elevating your online store.

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Releva ‑ AI growth automation

$49.99-$249.99 / Month

8.2

1 Reviews

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AI automation solution for E-commerce growth Show more

Releva ‑ AI Growth Automation is an all-in-one AI solution designed to boost e-commerce growth by enhancing customer experiences through deep insights into individual customer needs. This innovative AI-first RevOps platform integrates a comprehensive suite of tools within a single dashboard, allowing businesses to measure, attribute, experiment, analyze, predict, and automate their growth in real-time. Releva effectively merges user demands with your sales strategy, ensuring communication is timely, expected, and engaging. Its AI-driven sales assistant anticipates client needs directly on the website, enhancing user interaction and satisfaction. With easy-to-build marketing automations and workflows, Releva simplifies complex processes, enabling hyper-personalized omnichannel communication. It also offers 360-degree customer profiles and product recommendations powered by sophisticated machine learning algorithms, ensuring each interaction is tailored for maximum impact.

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Pintuna: Gift Cards & Loyalty

$35-$150 / Month

7.1

6 Reviews

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Enhance customer engagement and generate incremental revenue Show more

Pintuna is an all-in-one solution for managing gift cards, store credits, and loyalty programs specifically designed for eCommerce brands. Tailored to enhance your revenue and customer experience, this app is seamlessly integrated with popular POS systems like Square and Clover. It allows you to effortlessly import existing gift cards and supports a range of flexible loyalty programs, including offering store credit as rewards. Whether it's a digital or physical gift card, Pintuna ensures a smooth process with custom-branded email confirmations and the ability to add cards to Apple or Google Wallets. The multilingual support ensures global accessibility, helping businesses cater to diverse customer bases and improve retention. For businesses looking to streamline their rewards system and enhance customer loyalty, Pintuna provides a robust and user-friendly solution.

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Desku: Leading AI Chatbot

$49-$69 / Month

8

5 Reviews

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Market, Sell & Support with the All In One Messaging Platform Show more

Desku − AI Chatbot + ChatGPT is a powerful customer experience platform tailored for online stores aiming to enhance their customer service and drive sales. This versatile application provides ready-to-use sales and support chatbots that effectively increase revenue by swiftly answering common queries from customers. By consolidating all customer interactions, Desku ensures seamless communication across various channels, such as email, chat, Instagram, and Facebook, through a unified inbox. It streamlines operations with features like order management, allowing users to edit, refund, duplicate, and cancel orders directly within the platform. Desku also enhances efficiency through AI-powered ticket management, enabling quick responses to customer inquiries. Its AI CoPilot feature equips support teams with instant access to comprehensive customer details, further elevating service quality. Additionally, Desku offers 24/7 AI support to tackle FAQs via a Help Center and chat functionalities, ensuring consistent and reliable customer assistance.

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Route Protection and Tracking

(3.6/5)

332 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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DHL Fulfillment

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Effortlessly elevate Shopify logistics with DHL's global fulfillment services. Show more

DHL Fulfillment is designed to enhance your Shopify store by integrating with DHL's premier e-commerce logistics services. This app streamlines order management through world-class solutions, including efficient order acceptance, secure storage, precise picking and packing, seamless shipment dispatch using DHL and other carriers, and comprehensive returns management. What sets DHL apart from other logistics providers is its expansive global network of warehouses and delivery partners, which supports businesses in scaling effortlessly from a small pay-as-you-go model to enterprise-level operations. The app offers a single IT integration, providing easy access to global markets with just one point of contact. It enhances the customer experience with features like click-to-delivery visibility and customization options. DHL's commitment to sustainability is reflected in its environmentally friendly practices, from warehousing to last-mile delivery solutions.

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Vortex IQ: AI Store Assistant

$299-$499 / Month

8.2

1 Reviews

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Streamline e-commerce data into clear, actionable insights for improved performance. Show more

VortexIQ Insights is an innovative app designed to help merchants make sense of complex e-commerce data, transforming it into actionable insights with ease. This powerful tool centralizes performance metrics from various aspects of your business, including orders, customers, products, and marketing, eliminating the need to juggle multiple platforms or manage cumbersome spreadsheets. With customizable chart filters based on type, department, or role, users can effortlessly track trends over specific time frames, such as the last 7 or 30 days, or even longer periods. This ensures you can quickly identify what strategies are succeeding and what areas need attention to boost sales, efficiency, and customer experience. The app’s intuitive dashboard provides all key analytics at a glance, enabling you to chat directly with your data for further insights and guidance on next steps. Best of all, VortexIQ Insights requires no complicated setup—simply plug in and start visualizing your store's data within minutes.

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Shopify Customer experience apps

Related Categories

Price

Based on reviews

Showing 120 to 140 of 183 Apps

Wrapin ‑ Gift Wrap & Options

Cordial

StoreFAQ‑ Product FAQ Builder

Multiscount: Tiered Discounts

Ask AI consultant

Wizy Product Recommendation

FeedbackBuddy Purchase Surveys

ReturnSage

Simpu

Cavalry AI Customer Support

Stockninja: Show Stock & timer

Ethercycle ShipTimer

Delivery & Return Date PRO

Bundlemaster ‑ Bundle Builder

Releva ‑ AI growth automation

Pintuna: Gift Cards & Loyalty

Desku: Leading AI Chatbot

Route Protection and Tracking

DHL Fulfillment

Vortex IQ: AI Store Assistant