Shopify Customer experience apps 2026

ReturnSage

$9.99 / Month

Returns and Exchange Copilot Show more

ReturnSage is an innovative app designed to streamline and enhance the returns management process for merchants. By offering instant return approval for low-risk customers, it personalizes the return experience, making it seamless and efficient. The app employs robust fraud protection measures, ensuring that merchants and their customers are safeguarded against fraudulent activities. ReturnSage also provides comprehensive analytics, empowering merchants to identify root causes and implement preventive measures to reduce future returns. This proactive approach helps in minimizing revenue loss and boosting operational efficiency. With ReturnSage, businesses can protect their brand, improve customer satisfaction, and optimize their return and exchange processes.

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In-depth analytics

Fraud protection

Return management

Instant approval

Proactive measures

Revenue loss minimization

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Libautech: Announcement Bar

$6.99-$14.99 / Month

7.6

25 Reviews

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Boost Sales with Customizable Announcement & Free Shipping Bar Show more

Libautech's Announcement Bar is an essential tool for online store owners aiming to keep their customers informed with eye-catching announcements. This versatile app allows you to effortlessly create custom announcement bars for promoting sales, announcing new products, or sharing crucial information directly on your store’s website. With a user-friendly interface and mobile responsiveness, it ensures a seamless integration no matter the device. You can choose from multiple bar types, including Free Shipping, Announcement, Top, and Subscription bars, each customizable in style, color, and font to perfectly match your store's unique aesthetic. Additionally, the app offers targeting options that let you display different bars based on visitor location, device, or scheduled time and date. To top it off, you can track the performance of your announcements, gaining insights into how they affect your store's sales, thus optimizing your marketing strategies.

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Customizable design

Performance tracking

Multiple bar types

Page redirection

Target audience

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QuickTop

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QuickTop simplifies your operations. Show more

QuickTop is an essential tool for online merchants looking to enhance their customer experience by adding a convenient return-to-top button on their store's pages. This simple yet effective feature significantly improves navigation, particularly on long product pages or content-dense sites. QuickTop is designed to assist customers in easily returning to the top after scrolling, thereby reducing frustration and improving overall usability. For merchants with extensive product listings or detailed content, QuickTop is a valuable addition that fosters user-friendly navigation. The tool offers various style options, enabling merchants to customize the button to match their store's aesthetic. The button automatically appears as users scroll down, ensuring it remains unobtrusive yet accessible. With QuickTop, enhance your store's user experience and keep customers engaged longer.

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Customizable button

Quick return-to-top

Enhances navigation

Scroll-based visibility

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ReBound Returns

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Your one-stop shop for omnichannel returns management Show more

ReBound Returns is a comprehensive app designed to streamline the returns process for businesses and enhance customer satisfaction. By combining advanced returns management software with effective reverse logistics, it provides an all-in-one solution that simplifies returns management. The app features an intuitive portal and supports a wide range of shipping carriers, making it easy for users to handle returns globally through international warehouses. Users also gain valuable insights into return data and sustainability impacts, helping businesses not only save costs but also reduce their carbon footprint. The app ensures a hassle-free setup with its plug-and-play functionality, requiring no development effort. Additionally, it effortlessly synchronizes fulfilled orders, provides real-time return updates in platforms like Shopify, and offers assistance for customer service, making returns management efficient and seamless.

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Actionable insights

Boost satisfaction

Reverse logistics

Plug-and-play setup

Omnichannel returns management

Advanced returns software

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SeamlessNPS: Customer Loyality

$7.9-$99 / Month

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Enhance loyalty with real-time NPS feedback and swift issue resolution. Show more

SeamlessNPS is a powerful tool designed to enhance customer loyalty by turning feedback into actionable insights. The app automatically sends Net Promoter Score® surveys to customers post-purchase, providing merchants with valuable data to improve their services. SeamlessNPS takes it a step further by syncing negative responses directly with the respective Shopify orders, enabling quick identification and resolution of issues. This proactive approach helps businesses recover lost trust and maintain strong customer relationships. With features like order tagging for specific feedback and real-time notifications about detractors, merchants can prevent customer churn effectively. The app’s zero-configuration setup ensures that businesses can start collecting and acting on customer feedback in just two minutes. Prioritizing customer experience, SeamlessNPS is a crucial component for achieving long-term business success.

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Order tagging

Real-time feedback

Automate nps surveys

Zero-config setup

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Orderify ‑ Order Edit Cancel

$4.99-$99.99 / Month

9.1

74 Reviews

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Let customers edit, cancel and reorder instantly Show more

Orderify is a versatile app designed to enhance the online shopping experience by providing customers with the flexibility to manage their orders autonomously. With Orderify, shoppers can easily edit or cancel their orders without having to go through customer support, minimizing mistakes and ensuring satisfaction with their purchases. The app's innovative approach to order editing involves canceling the original order and reloading the items into a shopping cart, allowing for seamless modifications. Additionally, Orderify encourages repeat business by simplifying the process of reordering previous purchases, effectively boosting sales. By empowering customers to handle cancellations and modifications independently, Orderify significantly reduces customer support costs while fostering a positive and convenient shopping experience. Its user-friendly features are designed to cater to the needs of modern online shoppers, making it an invaluable tool for both businesses and their customers.

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Reorder items

Edit orders

Cancel orders

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Ymq Product Tabs

$3.9 / Month

6.9

33 Reviews

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Product page tabs. Fully customizable free tabs. Show more

Ymq Product Tabs is a versatile app designed to enhance the organization and presentation of your product pages by adding a tabbed widget. By splitting your product descriptions into several tabs using Heading tags, it provides a clearer and more user-friendly experience for your customers. This app allows for creating product-specific tabs that can be applied across multiple products, saving valuable time in product management. It integrates seamlessly with a variety of third-party apps, enabling the addition of functional tabs such as Reviews. Users can choose from a selection of pre-designed templates or customize the appearance to align with their store's aesthetics easily. With no coding skills required, the installation and uninstallation of product tabs are simplified to just a few clicks. Additionally, you can manage tabs for individual products or assign them to specific collections to maintain consistency across your store.

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Customizable design

No coding required

3rd party integrations

Product-specific tabs

Pre-designed templates

Quick install

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TryNow: Try Before You Buy

$2000 / Month

(4/5)

45 Reviews

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Enable your shoppers to Try Before they Buy. Show more

TryNow: Try Before You Buy is a dynamic app designed to enhance Shopify's most customer-focused brands by implementing targeted Try Before You Buy programs. This innovative solution allows shoppers to experience products in the comfort of their own homes, offering an exceptional shopping experience that boosts sales. TryNow offers pre-built use cases, such as landing pages and email marketing, to effectively target specific customers and gradually build a robust program. With drag-and-drop components and easy installation, brands can seamlessly integrate TryNow into their existing systems. The app also allows merchants to control access through TryLink entry points and integrates with return processes for simplified item management. Users can manage orders, view dashboards, and configure programs through the comprehensive Merchant Portal, while timely shopper email notifications ensure a smooth and engaging shopping experience.

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Easy installations

Trylink entry points

Auto-capture kept items

Merchant portal management

Shopper email notifications

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Formify: custom checkout forms

$12.99 / Month

9.1

5 Reviews

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Create checkout custom form & deeper customer connection Show more

Formify revolutionizes the checkout experience by allowing businesses to create customized forms with ease and flexibility. Utilizing an intuitive drag-and-drop interface, it eliminates the need for coding skills, enabling you to craft forms that meet your specific business needs. This seamless checkout extension empowers you to gather detailed order information, additional shipping details, support requests, or personalized customer preferences effortlessly. With multichannel support, including in-app chat and social media engagement, Formify ensures consistent communication across platforms. Elevate your customer interactions by gaining deeper insights to tailor more personalized experiences and craft effective strategies. Say goodbye to the limitations of standard forms and unlock endless possibilities with Formify, taking your customer experience to unparalleled heights.

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Seamless integration

Multichannel support

Personalized experience

Custom checkout forms

Drag-and-drop creation

Gather detailed info

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Aircall

$120-$210 / Month

(1/5)

2 Reviews

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The phone system for e-commerce businesses Show more

Aircall is a powerful app designed to enhance customer interaction by providing essential information right at your fingertips during inbound calls. It surfaces a card containing key details about customers and their orders, allowing agents to personalize conversations and respond more efficiently. With every call, agents can instantly access information such as order value, status, and tracking numbers, streamlining the process of addressing customer inquiries. This one-click access to fulfillment details significantly accelerates customer service, ensuring a more seamless and satisfying experience for both agents and customers. Furthermore, Aircall integrates smoothly with Shopify, allowing agents to view customer contact information and order history on inbound calls, and use the Click-to-Dial feature to reach out quickly. This thoughtful integration empowers businesses to serve their customers faster while fostering more meaningful connections.

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Live parcel tracking

Personalize conversations

Access order information

Display contact information

Click-to-dial

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Sidekick AI ‑ Automated Chat

$99.99-$299.99 / Month

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Boost ecommerce with fast, friendly AI agents for improved customer experience. Show more

Sidekick AI - Automated Chat is designed to empower ecommerce brands by enhancing customer experiences and driving revenue growth. This app allows businesses to onboard AI agents swiftly, in mere minutes to hours, significantly reducing the typical integration time from months. These AI agents offer personalized interactions and improve sales by boosting conversion rates. By efficiently handling repetitive customer queries, Sidekick AI agents free up human customer service representatives to focus on more complex issues. Additionally, users can easily customize agent behavior to align with their brand’s needs and seamlessly connect the agent to their store for real-time product and order access. Sidekick AI also provides a comprehensive overview of agent performance, enabling businesses to monitor and intervene in customer interactions whenever necessary.

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Personalized experiences

Increase conversion rates

Performance overview

Free human agents

Precise tunable behavior

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Customer's Products Manager

$3 / Month

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Unlock advanced customization and protection features Show more

Customers' Products Manager is an innovative app designed to give you unprecedented control over your online store. With this app, you can easily target customers based on their names, tags, or countries, allowing for a more personalized shopping experience. It enables you to tailor your product listings by hiding or replacing products on listings and detail pages to suit the preferences of different customer segments. You can also customize pricing with engaging text or anchor tags, adding a creative flair that can attract and retain customer interest. Elevate the user experience further by choosing to conceal or substitute the cart button, guiding the customer journey strategically. Additionally, safeguard your most exclusive products with password protection, ensuring only chosen customers have access. Transform your store into a captivating marketplace that stands out and captivates customers like never before.

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Password protection

Select customers

Hide/replace products

Customize pricing

Modify cart button

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Labelcall - Business Caller Id

$9-$20 / Month

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Mobile call center in your hand Show more

Labelcall - Business Caller ID is a transformative app designed to enhance customer interactions by personalizing the call experience. By allowing businesses to greet customers by name and anticipate their needs, the app moves beyond traditional anonymous calls, creating a memorable and efficient communication channel. Seamlessly integrating with existing shop, CRM, or ERP systems, Labelcall brings vital customer information directly to your mobile device, arming you with the knowledge needed to address inquiries promptly and effectively. The app’s intuitive setup means that within minutes, you can start leveraging its features to surprise and delight callers, improving customer satisfaction and loyalty. With its focus on providing an individualized experience, Labelcall elevates your customer service, helping you offer just what the customer is looking for before they even ask. This small technological enhancement can have a broad impact on strengthening customer relationships and driving business growth.

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Quick setup

Crm integration

Erp integration

Personalized greetings

Mobile call center

Customer information display

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Shadowfax ‑ Logistics Platform

(3.2/5)

2 Reviews

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Simplify domestic shipping with single click Show more

Shadowfax - Logistics Platform is a comprehensive solution for streamlining domestic shipping across India. Designed specifically for Shopify users, it allows for seamless integration with just a single click, making order management and shipment processing remarkably effortless. The app offers a variety of express delivery options, from as fast as 1-hour deliveries to same-day and next-day services, ensuring both speed and reliability. Customers can benefit from enhancements like doorstep quality checks, instant refunds, and hassle-free return processes. Shadowfax also excels in handling reverse shipments, minimizing cancellations with its optimized services. To elevate the customer experience, the platform provides live tracking capabilities and real-time updates via WhatsApp and SMS. Whether you're looking to enhance your logistics efficiency or offer superior delivery services, Shadowfax is designed to meet all your shipping needs.

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Single-click integration

Express delivery options

Doorstep quality checks

Instant refunds

Hasslefree returns

Live tracking

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Entrfy ‑ Product FAQ Creator

$3.99-$7.99 / Month

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Create product-specific FAQs, customize design. Enhance customer experience effortlessly. Show more

Entrfy ‑ Product FAQ Creator is a Shopify app designed to enhance the shopping experience by providing clear and accessible information directly on product pages. This tool allows merchants to create tailored FAQs for each product, customizing the design to seamlessly align with their brand’s aesthetic. By embedding detailed answers on product pages, the app ensures that important information is readily available to customers, reducing the need for support tickets and streamlining the buying process. Merchants can effortlessly manage FAQs through a user-friendly admin dashboard, with options to display them in multiple languages to cater to a global audience. Designed for ease and efficiency, Entrfy also offers 24/7 support to assist with setup and ongoing use. Overall, the app not only improves customer experience but also enhances store aesthetics, making it a valuable addition for any Shopify store looking to provide clarity and professionalism.

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Customizable design

Multi-language support

Easy faq management

Product-specific faqs

Embed on product pages

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D: Product Tabs

$3.99-$6.99 / Month

8.2

21 Reviews

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Easy to manage and add custom product tabs to product page Show more

D: Product Tabs app is an innovative tool designed to enhance Shopify product pages by allowing users to effortlessly add custom product tabs without any coding knowledge. This app is especially useful for organizing detailed product information in neatly structured tabs, making it easier for customers to access relevant data. With the ability to display a wide range of content—such as text, images, videos, size charts, FAQs, and more—it caters to diverse customer needs and significantly enriches their shopping experience. Users can customize tabs according to various criteria like product type, collection, tags, stock status, vendor, and customer tags, ensuring a streamlined and personalized shopping experience. The app supports both the latest Online Store 2.0 and older theme versions, offering flexibility for Shopify store owners. By leveraging D: Product Tabs, businesses can improve the competitiveness and appeal of their product pages, ultimately driving customer engagement and conversions.

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No coding required

Product-specific tabs

Flexible conditions

Custom product tabs

Text and media display

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Cavalry AI Customer Support

7.5

12 Reviews

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The comprehensive post-purchase customer experience Show more

Shipped Suite is an innovative autonomous AI customer experience (CX) agent designed specifically for the complexities of the ecommerce landscape. Serving as a powerful solution for businesses, it seamlessly integrates into existing technological frameworks, transforming into an indispensable asset that engages customers across multiple communication channels such as email, SMS, phone, chat, and social media. What sets Shipped AI apart is its ability to take decisive actions and implement resolutions at scale, addressing various complex use cases efficiently. This AI-driven approach not only delights customers by providing timely and accurate support but also encourages repurchases, significantly reducing operational costs while boosting profits. Tailored to reflect your brand's unique voice and guidelines, Shipped AI facilitates white-glove onboarding experiences and offers self-service resolutions to ensure total customer satisfaction. Equipped with features like tracking, delivery assistance, and management of returns and exchanges, Shipped Suite is poised to revolutionize how ecommerce businesses manage customer interactions, ensuring a seamless and superior consumer experience.

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Tech stack integration

Autonomous ai agent

Channel agnostic communication

Self-service resolutions

On-demand ai solutions

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Carriyo

$29-$412 / Month

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Streamline shipping, track orders, and enhance customer experience effortlessly. Show more

Carriyo is a powerful app designed to streamline and enhance your shipping operations on Shopify. With Carriyo, you can seamlessly connect to hundreds of global delivery services, automating the assignment of Shopify orders and printing shipping labels with ease. Schedule pickups and re-assign orders effortlessly from an intuitive dashboard, all while gaining valuable insights to help you reduce shipping costs and improve customer satisfaction. Stay on top of your deliveries by tracking orders and receiving real-time alerts for issues like delays or failed deliveries. Create a personalized branded tracking experience that sets clear delivery expectations and keeps customers informed. Additionally, Carriyo offers a customizable returns portal, simplifying the management of customer returns and further elevating the post-purchase experience. Whether managing domestic or international shipments, Carriyo provides comprehensive tools to build a unique and efficient customer journey.

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Order tracking

Shipping automation

Label printing

Branded tracking

Pickup scheduling

Returns portal

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Simple CX Survey

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商品やサービスのCX（顧客体験）を顧客目線で調査し、より多くのファンを生み出すポイントを導きます。 Show more

Simple CX Survey is an innovative tool designed to evaluate customer experience (CX) from the perspective of your clients, aiming to cultivate more loyal customers. In a world inundated with products and information, delivering compelling experiences has become essential for maintaining strong customer relationships. With Simple CX Survey, you can effortlessly conduct CX investigations on your website or app by easily setting up a pre-designed tag to display surveys as pop-ups on desired pages. The app eliminates the need for complicated survey designs or questionnaire creation. It features straightforward and precise surveys centered around the Net Promoter Score (NPS), allowing users to provide feedback in just a few minutes. By accurately measuring CX, the app helps identify key areas that could turn occasional customers into avid supporters of your brand.

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Simple cx surveys

Tag-based setup

Nps questionnaires

Pop-up surveys

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PostRev - Discounts For Data

$9.99-$24.99 / Month

8.2

6 Reviews

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Automatically Applied Discounts For Zero Party Customer Data Show more

PostRev ‑ Discounts For Data is a dynamic app designed to bridge the gap between merchants and customers through insightful surveys. By incentivizing customers to participate in pre- and post-purchase surveys, merchants can garner valuable data that informs their product development, marketing strategies, and overall customer experience enhancements. This app facilitates a win-win scenario where merchants benefit from critical insights to refine their operations, while customers enjoy automatic discounts as a reward for their valuable feedback. With features such as automatically applied discount codes, product-specific analytics, and a comprehensive overview of customer survey history, PostRev ensures a streamlined, data-driven approach to business improvement. By empowering merchants with actionable data, the app contributes to a more competitive and customer-centric market.

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Data collection

Post-purchase surveys

Automatic discounts

Product analytics

Pre-purchase surveys

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Shopify Customer experience apps

Related Categories

Price

Based on reviews

Showing 120 to 140 of 183 Apps

ReturnSage

Libautech: Announcement Bar

QuickTop

ReBound Returns

SeamlessNPS: Customer Loyality

Orderify ‑ Order Edit Cancel

Ymq Product Tabs

TryNow: Try Before You Buy

Formify: custom checkout forms

Aircall

Sidekick AI ‑ Automated Chat

Customer's Products Manager

Labelcall - Business Caller Id

Shadowfax ‑ Logistics Platform

Entrfy ‑ Product FAQ Creator

D: Product Tabs

Cavalry AI Customer Support

Carriyo

Simple CX Survey

PostRev - Discounts For Data