7.9
Lux ‑ Customer Support AI logo

Lux ‑ Customer Support AI

$19.9

/ Month
7 Days Free Trial

AI-Powered Email Support for E-commerce Success

Customizable settings
Automated replies
Priority sorting
Reduced workload
Auto-categorization
Fast response time
12 Reviews
7.9

About Lux ‑ Customer Support AI

Launched Jul 03, 2023

Categories

Built by BRANDANOTHER ELECTRONICS & ACCESSORIES TRADING LLC

Introduction Video

Description

Lux handles customer questions for you, so you can spend more time improving your business.

Create customer help replies even while you're asleep. Once you set up Lux for your store, it comes up with answers to all customer questions. It automatically sorts them into different categories and ranks them by priority. When you wake up, all you need to do is review and send. It's as simple as that! You can customize it all according to your needs: your own shipping policies, refund policies, product information, and even special offers.

Create customer help replies even while you're asleep. Once you set up Lux for your store, it comes up with answers to all customer questions. It automatically sorts them into different categories and ranks them by priority. When you wake up, all you need to do is review and send. It's as simple as that! You can customize it all according to your needs: your own shipping policies, refund policies, product information, and even special offers. more
  • Automatically generate perfect responses to all of your support tickets
  • Customize your settings, such as shipping details, refund policy, and many more
  • Reduce your workload and employee costs
  • Auto-categorizes tickets and starts with the most important ones first
  • Cut down response time, enhancing customer satisfaction and loyalty

Pros

  • Automatically generate perfect responses to all of your support tickets
  • Customize settings, such as shipping details, refund policy, and special offers
  • Reduces workload and employee costs
  • Auto-categorizes tickets and prioritizes important ones
  • Cut down response times, enhancing customer satisfaction and loyalty
  • Works 24/7, ensuring customer support even while you're asleep
  • Positive user reviews highlight accurate and friendly responses

Cons

  • Initial skepticism about AI handling customer inquiries
  • Requires setup to align with your specific store policies and information

Rating And Reviews

Tech Trek

Nov 12, 2024  on Shopify

The AI quickly understood our FAQs and handles them with high accuracy. It’s saved us a lot of time and effort, and we’re getting great feedback from customers about the fast responses! Thanks

Health Harbor

Nov 09, 2024  on Shopify

This app has helped us cut down on repetitive tasks by automating answers to common questions. Now, our team can focus on more detailed issues. Excellent investment for any online store!

ZAD perfumes

Nov 03, 2024  on Shopify

The AI responds to questions with surprising accuracy. It’s easy to update responses if we make changes to our products, and customers get clear, instant replies.

Dormico

Oct 04, 2024  on Shopify

My store is new, so there aren't tons of emails yet, but Lux helps sort them out and suggests responses. It’s convenient, especially when I’m busy with other tasks.

Wise Learn

Sep 22, 2024  on Shopify

I recently started using Lux for my store. It's nice that it helps organize customer emails and gives me suggested replies. I still review everything, but it saves some time.

Vivid Tech

Sep 06, 2024  on Shopify

A big plus is that Lux integrates well with my other Shopify apps. This makes managing customer support even more efficient.

Shantida

Aug 23, 2024  on Shopify

Love this app! It integrates perfectly with my store and handles common customer questions automatically. This saves me a lot of time and effort.

AuraAvenue

Aug 20, 2024  on Shopify

I like that Lux is constantly learning and improving. The more customer interactions it processes, the better it gets at answering their questions.

ThriveOrganics

Jul 23, 2024  on Shopify

So far, this app has been very helpful and the customer service has also been excellent.

Page Spot

Jul 21, 2024  on Shopify

Lux is my new favorite Shopify app! It replies to customer emails with detailed responses that fit my store's policies perfectly. It's like having a customer service team.

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