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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (1,819)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

IL GUSTO UK

Jul 30, 2025  on Shopify

Excellent support! The team was responsive, helpful, and resolved my issue quickly. Highly recommend!

Her Lavish Experience

Jul 23, 2025  on Shopify

I got Jordin S. helping me and he was very patient with me answering all my questions! Thank you so much i really appreciated your time!

KEYWAY

Jul 21, 2025  on Shopify

We've been using this app for a few product customizations over the last few years and it's been working perfectly! We recently updated to a new theme and needed to change some CSS and load speeds, Daniel W. had me fixed up in under 1/2hr. Awesome!

WrightSport

Jul 18, 2025  on Shopify

Any time I have contacted Infinite Product Options Emily has always replied quickly, given me the answer right away, escalated my question if needed and then helped by making improvements to load speed, CSS etc with out being asked. Wonderful service!! Thanks Emily!

HertfordCakeCo

Jul 16, 2025  on Shopify

Game changer of an app to boost our store revenue with upsells. The live chat team are unbelievably helpful and go the extra mile. Trust me, it matters when you're a complete novice in web design and development! 100% recommend.

Wow Factor

Jul 16, 2025  on Shopify

Really great app with top notch customer service. Option sets are easy to implement and provides exactly what we need. Check em out!

BettaKnit

Jul 09, 2025  on Shopify

The options and operating rules aren't clear, so it's a matter of trial and error. Often, the options don't appear in the frontend. In this case, the structure must be deleted and redone. I asked for a fix for a product that offers different sizes and different yarns for each size, and even after the third request, the problem persists. Maybe we don't understand each other? Frustrating.

HOCKEYeSHOP

Jun 26, 2025  on Shopify

It's the best options app I've ever used. I also love that if I have an issue, it's resolved immediately with live chat.

Harris Wood Creative Studio

Jun 24, 2025  on Shopify

I have used this app for a few years and I cannot do without it. I love the freedom of creating option sets for my unique products and yesterday the customer service was outstanding after I contacted them to help improve the style of how my products were presented and they did exactly that for me. I was so surprised rised and happy by their service. Excellent app especially for Shopify stores like mine when you are the only one to do everything.

Petals & Possibilities

Jun 24, 2025  on Shopify

We have used this app for many years now, to provide our customers with delivery options for our brick and mortar flower shop business. It has always worked amazingly, and was easy to implement. We recently ran into a couple hiccups when converting to a 2.0 Shopify theme, so we reached out to customer service. Rep Daniel was quick to resolve the issue with great communication along the way! Thank you for providing this great app!

SUBIE SUPPLY CO.

Jun 16, 2025  on Shopify

This app has always worked flawlessly for me accross many Themes. We recently had a small issue and Jordin from their team had it fixed within minutes. I highly recommend this app!

Vvög Corporatif

Jun 13, 2025  on Shopify

Very good app for options on products. Excellent support team that will make sure to help you right away. Easily recommend.

Rocking S Woodshop

Jun 03, 2025  on Shopify

Online Chat customer service was so great! They were patient and gave me the right answers to my confused questions.

Electric Violin Shop

May 29, 2025  on Shopify

Very useful app with good, fast support. I've found the app very useful for offering complex custom product builders where certain options are contingent on prior option selections. Also, when I wanted to customize my styling and was having trouble with CSS, Jordin S. provided very fast support and made it look just how I wanted.

Perigee Direct

May 14, 2025  on Shopify

Solved two specific issues we were having on the app. Guided with simple implementation steps and enabled our team to self-implement the code/script changes. 2 important problems solved! Now our site option selections are even more bulletproof.

OKIE DOG SUPPLY

May 08, 2025  on Shopify

Always super helpful even with issue that isn't that of Infinite Options! They have been going to bat for me with Shopify too. I get fast replies and my website looks and functions amazingly!!!!!

Enchanted Farie Designs

Apr 21, 2025  on Shopify

Very helpful and willing to stay on the chat to get everything done. I really appreciate all the help that they gave me and the app seems to be working for what I need it for. Thank you!

Ski & Tennis Station

Apr 08, 2025  on Shopify

Fairly easy to understand and implement with a little time, but when we ran into a formatting snag, Jordin from Support stepped in and got our drop-down stylings cleaned up in just a couple of minutes. Great support goes a long way! Highly recommend.

Bright Blessings

Apr 04, 2025  on Shopify

This app has been very helpful to meet my needs of "add-on" items for my product listings. Great customer service!

Jennifer Ditterich Designs

Apr 02, 2025  on Shopify

I have been so happy with this app. It is easy to use but when I do have issues support is quick and helpful. I highly recommend it!

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