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Customer reviews: Infinite Product Options

Develop by Shopify

Reviews (1,988)

Overall rating
4.7

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Maddie Grace Jewelry

Sep 17, 2025  on Shopify

Daniel is SO helpful and helps me right away over chat, answering all my questions and making setup a breeze!

Party Stems

Sep 16, 2025  on Shopify

Exactly what I was looking for for my online flower shop - helps with colour customisations and multiple delivery options in each product. I hadn't set the app up properly and the customer service team was very quick to respond and fix everything for me (without me having to jump in and do anything in the back end myself).

RMK Leather Works Australia

Sep 04, 2025  on Shopify

I've used this for years and it's great for all the custom options on our products as well as upsells. There are some apps and themes it doesn't integrate well with which has caused some head aches, I was going to give it a 4 star review because of that but honestly the app is great, conditional logic allows for some really creative shopping experiences once you wrap your head around it.

HandyForms

Sep 03, 2025  on Shopify

Timely and excellent support service! Infinite Options is a great tool, easy to manage and very functional.

LUV MY POKE

Sep 02, 2025  on Shopify

Infinite Options is the BEST. It may be a bit of a challenge to start it, but the support staff is knowledgeable, attentive and very willing to help you get the result you want. Infinite Options is the reason I kept my site on Shopify.

地クラブ専門店T-LABO GOLF

Aug 31, 2025  on Shopify

たくさんの設定を作成した為検索しやすいようにしてほしい。 以前作った設定項目を探すのにスクロールしなければいけない為探すのが大変

Jen Peete Designs

Aug 31, 2025  on Shopify

The app is a huge help, but they could use a ton more training videos instead of just how to add custom gift-wrapping or engraving.

Bluebird Embroidery

Aug 31, 2025  on Shopify

Worth every penny! I Love it! It's the only way I can run my embroidery business website!! Thank you for creating this app!

Stirling Soap Company

Aug 29, 2025  on Shopify

I wish there was a way I could tie all of the products in my sets to actual products but make rules for discounts. There are no discount rules.

Clover FPV Systems

Aug 29, 2025  on Shopify

Not without its glitches, but if you have conditional questions, customization questions or a ton of options for your products then this is a great tool. Customer service is AMAZING and the app is improving all the time.

Candy Carousel

Aug 28, 2025  on Shopify

I like it. It is easy to add new items and I add swatches of pictures of my items. I have over 100 variants. Very helpful!

ColieCo

Aug 26, 2025  on Shopify

Consistent, useful app, but we *desperately* need it to be compatible with Buy It Now functionality. This needs to be addressed and a solution found with Shopify urgently.

Lyrical Lettering

Aug 21, 2025  on Shopify

I removed this app from my website & cancelled the subscription & they are STILL taking payments!!... it's a nightmare.

AyeDoGifts

Aug 19, 2025  on Shopify

Love this product, its great to use and simple to understand. The customer support is excellent : ).

Amberjack

Aug 18, 2025  on Shopify

We've been using infinite options for years and after accidentally removing the app and breaking a whole collection of products, Abby was able to bring it back to life with all the previous customisations in just a few minutes! Absolute legend, thank you so much your support is amazing :)

TSGS

Aug 16, 2025  on Shopify

it's fine. it works well. support is attentive, but can offer no fixes or solutions if you need tweaks or workarounds. i'm sure most of these unlimited variant option apps suffer from the same issues that make them more difficult to use... there is absolutely no reporting available for them - so if you need to see how many of a specific variant sold, you can't.

Kowhai and Sage

Aug 14, 2025  on Shopify

Great support from Daniel. I couldn't get my head around setting up a particular option set and his help was greatly appreciated!

NuChair

Aug 13, 2025  on Shopify

It's handling several things I needed to move forward with my online sales. I'm not a sophisticated website creator, so it's a little more difficult than some of the Shopify click and type stuff.

IL GUSTO UK

Jul 30, 2025  on Shopify

Excellent support! The team was responsive, helpful, and resolved my issue quickly. Highly recommend!

Her Lavish Experience

Jul 23, 2025  on Shopify

I got Jordin S. helping me and he was very patient with me answering all my questions! Thank you so much i really appreciated your time!

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