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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

HeartBridge™ Bracelet

Jul 03, 2024  on Shopify

i just started dropshipping and it's been overwhelming for me having to fulfill orders, downloading invoice and tracking orders but thanks to Garrison Wong. he came through for me. i wouldn't have come this far without Mr Garrison Wong.

OMG! Rose

Jul 03, 2024  on Shopify

Agents like Sita Cui make working with CJ a breeze. The customer service and support provided is exactly what you want in E-Commerce to meet the needs of your business. We feel like we have a partnership. Good Job!

GreenHills

Jul 02, 2024  on Shopify

Suki Haung briefed me nicely and shared valuable link to understand bulk dropshipping. Thanks for that

furry nose

Jul 02, 2024  on Shopify

CJ helps me a lot and offers great products. My agent Sulei li helps me at any time and is very friendly. In addition, my questions will be answered promptly and competently. Very good!

Storage Product Sales

Jul 02, 2024  on Shopify

Pauling Li helped me with a product shipping question. It was answered in a timely manner. Great service! Mitch... storageproductsales.com

aedestop.com

Jul 02, 2024  on Shopify

Very satisfied with Zoey's advice, very professional, attentive, and always ready to help. Thank you again.

Animalium

Jul 02, 2024  on Shopify

Just recently I had an amazing customer experience with Fanny, she helped me to resolve my issue really fast. She was very polite and made sure to send me video links with all the explanation I needed . Thank you Fanny!

CA&E On Line Shop

Jul 02, 2024  on Shopify

Since I've been with CJ dropshipping I've always received good service and they respond very quickly to any questions about the app, my agent Tab Zhao always helps me, thank you very much.

Modestara

Jul 02, 2024  on Shopify

I love this app especially for my customer agent Kaycee Chen that always give me fast responses and solve me problems :)

Naturlauf

Jul 02, 2024  on Shopify

Easy to use and there is always a 24/7 Support if something needed. Rebecca is always by my side helping me out with quick responses. Big thank you!

Online Shop

Jul 02, 2024  on Shopify

Saturn is helpful and nice customer service.Her patience and clear communication made resolving the problem effortless. Her dedication to ensuring customer satisfaction truly sets her apart. I highly recommend Saturn for her helpfulness and kind demeanor!"

Zolano

Jul 02, 2024  on Shopify

I highly recommend CJDropshipping to people who are new It is a lot to get into but definitely worth it! Cant wait to progress further Thank you Steph Zhu for guiding me through the steps to get my orders out. Very kind and willing to help you! Even asked for me about it while I didnt mention it myself

BB Shop

Jul 02, 2024  on Shopify

I am having an excellent experience with CJ, especially with Chandy Chen. The service has been outstanding, with prompt responses and efficient handling of orders. Highly recommend!

KushBox

Jul 01, 2024  on Shopify

Krise Qi is very reliable and professional. I am so happy with his support, he really helped me on so many occasions. I really thank him very much.

Sunzone

Jul 01, 2024  on Shopify

I have been using this platform now for over one year and I can recommend CJ to anyone trying to start their own business. The platform is quiet intuitive and easy to use. You have an personal agent that helps you with all your questions. I am lucky to have Carrie as my agent as she is going above and beyond to help me and my team. We always get quick updates and/or solutions on any issues we face. Thank you Carrie!! For anyone else getting her as your agent...you will be thrilled!

Click & Ship

Jul 01, 2024  on Shopify

Very good site, customer service is great. Bonnie is very helpful and fast with her responses. Has helped me a lot with any queries I have had without her Everything would have taken alot longer! Thankyou Bonnie! A wide range of products to pick from I would definitely recommend.

Supreme rc cars

Jul 01, 2024  on Shopify

I have been using this platform for years, I have always been satisfied but I must say that my agent Harvey helped me a lot for this new store, always ready and available to help me, thanks Harvey thanks Cj dropshipping. the best for dropshipper!!

Ovrtyme

Jul 01, 2024  on Shopify

really quick responses, especially thanks Zoey for solving my issues and being responsive :) I highly recommend CJ because of its customer service !

MOSIAA

Jul 01, 2024  on Shopify

I started with cjdropshipping. Thank God I had an agent right away, Joean Gu. He answers all my questions very quickly and helps me a lot. I'm very happy that I have an agent like him.

MirelleDeluxe

Jul 01, 2024  on Shopify

A big thank you to the CJ Dropshipping support team, especially Bellica Lin, for providing more than an hour of support and consulting to fix the problem. Your help was greatly appreciated. Thank you, Bellica Lin!

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