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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Mode-Saint.fr

Jun 28, 2024  on Shopify

CJ is amazing and so is John. He has been helping me for a couple months and our supply chain improved so much.

ToniKay Creations

Jun 28, 2024  on Shopify

Thank you Cherry Xu for your awesome customer service. I appreciate the time you took to help me understand the process and to sync products to my store. I know I keep asking too many questions and answer them all. Thanks a many times!

House Of The Stoics

Jun 27, 2024  on Shopify

CJ Drop shipping has been great. I had trouble with linking the store and Jolie helped me out in a timely and efficient manner.

FutterFreund

Jun 27, 2024  on Shopify

I just have startet with dropshipping bit sith cj its very easy, especially with the help of Sulee li, the best agent! Thanks

mynava.

Jun 27, 2024  on Shopify

We love working with Cjdropshipping, because of our agent. Dolly is by far the best agent we’ve ever had. She always gives her best, and her effort is truly appreciated. We really enjoy working with her, and she makes our experience with CJdropshipping extremely pleasant. Our whole team is very satisfied with Dolly as our agent.

Amor Mio - Love

Jun 27, 2024  on Shopify

Oliver Xu who contact with me directly and solved my issue fary fast. Thank you Oliver and Cjdropshipping

Petibee

Jun 27, 2024  on Shopify

CJ Dropshipping is a fantastic platform, especially for beginners. It's easy to navigate and offers a wide range of products. Joy, my account manager, has been incredibly helpful throughout my experience. She always tries her best to make all the adjustments I need, ensuring everything runs smoothly. Highly recommend!

www.shoplix.ch

Jun 27, 2024  on Shopify

I am so happy with the help of the customer service especially Agnes Fang. She has long patience on answering all of my questions and she is very polite and helpful. Thank you so much Agnes! Update 28.06.2024: It was very nice talking to Alan Yang. He is very helpful and approachable. He helped me in disputing one of my orders and it was a success. Thanks Alan!

MystiGlowLamp

Jun 26, 2024  on Shopify

Great app, I specially love the support they provide! Fast shipping times as well. Much better than just ordering from AliExpress directly. And the agent assigned to me Carrie is super helpful !!!

down home drop store

Jun 26, 2024  on Shopify

Leah Cheng was very helpful and quick in her response to me about a product. I recieved a picture showing the power cord, (which was my question) and I was able to add it to my descriptions for my product. Very good customer service. Thanks

Express Unity Mart LLC

Jun 26, 2024  on Shopify

I have been using the CJdropshipping app for my Shopify store, and my agent, Oliver Xu, has been exceptional. His tireless dedication, quick order processing, and unwavering availability for assistance have made my dropshipping experience seamless. Oliver's responsiveness and attention to detail are unparalleled, consistently providing timely solutions and support. I greatly appreciate and applaud his outstanding efforts and commitment.

plants&people

Jun 26, 2024  on Shopify

It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject. I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen. Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.

AirNoz

Jun 26, 2024  on Shopify

I am delighted to share my exceptional experience working with Aurora Huang. Aurora played a crucial role in helping us discover new products for our store. Aurora's dedication and professionalism are truly commendable. She was always available to answer our questions and provided thoughtful guidance every step of the way. Thank you, Aurora, for your outstanding support and expertise!

Bois Brume

Jun 26, 2024  on Shopify

This is the first time I've worked with CJDropshiping, the platform is clear and easy to use. The big plus is the agents, a real thank you to Doki Huang my agent, who really makes my job easier with the management of products in the warehouse and for shipments.

Masgenta

Jun 26, 2024  on Shopify

If you want to start with Dropshipping, CJ is the best because in order not to incur any monthly costs, it has spectacular customer service, I really recommend it.

sunnyshores

Jun 26, 2024  on Shopify

Great sourcing and fullfillment services! Very happy with the use of it. You get an agent assigned to you specifically. Mine was July Chan. She has been of great service and really helped me!

BrillasTU

Jun 26, 2024  on Shopify

So far my experience with CJ is Great. Customer service here is one of the best in the industry. Today I had Sveta helping me. She answered all my questions quickly and accurately. Also, Bellica and Zoey were Super helpful and very patient with me. When you work with a company like this that has amazing customer service available 24/7, that means a lot. I recommend CJ Dropshipping to any serious entrepreneur or company. Thank you, CJ Team: Sveta, Bellica, and Zoey

Elegant Jewelry

Jun 25, 2024  on Shopify

I have many doubts about CJdropshipping, related to shipping, packaging and even my shopify store. The most beautiful thing is their customer support. I am guided by one of their employee, named "Dolly" ,who is very supportive and I wish I will get this same support in future also.

Bella Essence

Jun 25, 2024  on Shopify

We have been using CJdropshipping for 6 months now and are absolutely satisfied with our agent, Vita. She is available every day and keeps us updated. We highly recommend CJdropshipping and especially Vita for anyone looking for a dependable dropshipping partner.

Lastris

Jun 25, 2024  on Shopify

I made a rookie mistake with my store and Garrison Wong was able to help me get back on track with my business. Thank you for being both kind and helpful!

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