ClickConnector

Name: ClickConnector Introduction Video
Uploaded: 2024-04-06T15:24:03Z
Duration: 1 min 33 s
Description: Fusion of AI, ChatBots, and humans for exceptional CX.

ClickConnector

Develop by Shopify

$99-$499

/ Month

Free plan available 21 Days Free Trial

Fusion of AI, ChatBots, and humans for exceptional CX.

Team collaboration

Omni-channel support

Shopify chat sidebar

Knowledge base integration

Automatic chat triggers

About ClickConnector

Launched Jul 12, 2023

Built by Shopify

Address

Work.Life, CORE, 30 Brown Street, Manchester, ENG, M2 1DH, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Customer Support Platform with the fusion of ChatBots, AI, and humans for exceptional CX.

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the fusion of ChatBot workflows, AI, and human support ClickConnector is also an omni channel chat solution: Live Chat, Email, Facebook, Instagram, WhatsApp, Phone and SMS

Omni-Channel Customer Support Platform - LiveChat + Email + IG + FB + WA + Phone
Shopify Chat Sidebar Plugin that gives you all context of the customer
Team Collaboration Tools that helps you collaborate with your team in a gist
Built in Knowledge base pages that you can integrate with your store
Live Chat Plugin with automatic triggers that helps you engage better

Pros

Streamlines customer service operations
Reduces costs
Elevates customer experience through the fusion of ChatBot workflows, AI, and human support
Omni-channel chat solution that supports Live Chat, Email, Facebook, Instagram, WhatsApp, Phone and SMS
Incorporates a Shopify Chat Sidebar Plugin for better customer context
Includes team collaboration tools for efficient teamwork
Built-in knowledge base pages that can be integrated with your store
Live Chat Plugin with automatic triggers for improved engagement

Cons

Potential learning curve for new users to integrate and utilize all features effectively
May require significant initial setup and configuration
Dependence on stable internet connectivity for optimal performance
Possible inconsistencies between AI and human responses

Top Helpful Reviews

Catalyst Case US

Jan 29, 2025 on Shopify

It does not work, it doesn't sync all DMs and comments, there is not much to do in the portal to troubleshoo the issue and their chat bot doesn't responds, they don't reply to emails sent to their support, and their owners don't respond to the issues when reached directly via call/whatsapp. Highly disappointed!

Stockås Oy

Feb 10, 2024 on Shopify

We have been using this app for a while now, and it has been very helpful. It has made client communication easier for our team, and we appreciate the prompt support whenever we have questions or issues. Overall, we are satisfied with the app and would recommend it to others. Furthermore, the app has good customer support, and it is constantly improving.