Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,688)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

King Street Meat Co

Apr 11, 2024  on Shopify

Set up was intuitative and the small issue I had was fixed very quickly by Klaudia on the support team. Would definitely recommend to anyone!

Odd Muse

Apr 09, 2024  on Shopify

Jessica was amazing, super patient and friendly but also professional. Loved working with her and will definitely do it again. She resolved our issue so quickly and was able to tell us exactly what was causing it! Thanks again Jessica!

Tinker Coffee Wholesale

Apr 08, 2024  on Shopify

Excellent support! Very responsive and has solved every issue we've had and even fixed some things that our main web developers would not address.

sosoutils

Apr 05, 2024  on Shopify

the best service on all the apps on this platform. I have been a client on this app since 2 years now and it works very well and the after sale service is best in class. answer in couple on minutes and fixes any problem you might have.

Bone a Patreat

Apr 05, 2024  on Shopify

Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.

Squish Juicery

Apr 03, 2024  on Shopify

We LOVE the app! We use both the pickup + delivery app and the postal code app. We have been operating for 5 years without the ability to still have in store pickup orders when we turn off deliveries. But now we can! It has been a game changer for our business. Plus their customer service is EXCEPTIONAL! And I do not say that lightly. Their team has been next level helpful getting our apps up and running and answering any questions we have. Highly recommend these apps.

Cuppacakes.com.sg Singapore

Apr 02, 2024  on Shopify

great one-to-one support with stephane, helped us a ton to solve our plugin setting issues and was kindly enough to go an extra mile to decorate the button colors for us. thank you and appreciate the work you all put in for us.

The Mill

Mar 27, 2024  on Shopify

We are a 7 location retail business that services a wide territory outside of our local retail markets as well as we ship product well outside our territory. We couldn't do what we do without Zapiet! The app is seamless and extremely functional. We've used their support helpline a number of times and their staff have gone ABOVE and BEYOND to help me! I haven't found an app that has been as impactful as Zapiet and with the support staff to back it up. Would recommend 10/10.

Stroud Brewery

Mar 21, 2024  on Shopify

Good app and super easy to work out. Also if you do get confused the help team are super quick to respond! Jessica has been helping me and went above and beyond to sort everything out, even updated the app and went through the settings to make sure everything worked fine. Overall really happy with the support :)

Cassidy Station

Jan 23, 2024  on Shopify

Zapiet has been very user friendly from the get go. Easy to set up, learn, get started using. Reasonably priced for the subscription and allows us to offer the local delivery and pickup services we need to as a flower shop using Shopify as our POS and ecommerce site. Today I was having issues with my Zapiet app, due to no fault of theirs, but their customer service got back to me very quickly and fixed the issue I accidentally caused (I had accidentally disabled a widget feature). Stephane fixed it from where he was at and immediately had things working for me again. Appreciate the user experience you guys offer! Great product.

LAYER

Jan 23, 2024  on Shopify

Jessica just helped me solve a problem that was stressing me out like crazy. She was BEYOND PERFECTLY HELPFUL!!!!!! Working with her was seriously the best customer service / tech support i've EVER had. Including Apple. Seriously, perfect!!!! She deserves a raise immediately. Thank for having such a great team and (I assume) culture.

Immanuel Florist

Dec 13, 2023  on Shopify

Sandy helped me resolve an issue right away that I was having with the Zapiet plugin. It came down to having to update the version of the app. Thanks Sandy for all your help!

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