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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,369)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Fassler Gourmet

Oct 10, 2024  on Shopify

Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!

Nectar Flowers Ottawa

Oct 09, 2024  on Shopify

This app and the tech support are life savers for any business with delivery dates! Love love love. We used to be with a different app for 5 years but were not happy with a few things, switched to Zapiet and fell in love. So much in terms of functional things and possibilities - this app literally runs our business and open doors to the new sales opportunities. Sebastian and Gabriel are TECH GODS and save the day for us on a regular basis. Thank you so so much!!!!

TSG2U

Oct 05, 2024  on Shopify

Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend

Pressed Earth Juices

Oct 03, 2024  on Shopify

Actually had my issue resolved within a couple of hours, rather than being palmed off back to Shopify or another app (which is what I've come to expect from most support services).

The Van Mart

Oct 02, 2024  on Shopify

Jeanette was very helpful in troubleshooting my issue. Zapiet is now installed and is the solution to my issue around being able to offer Pickup only for specific products offered through my Shopify store.

Sapin Chez Michel

Sep 27, 2024  on Shopify

Best apps for the schedule calendar and deliveries. It has many options and not many limitations. The support staff is also super friendly and responds quick.

Provenance Village Butcher Delivery

Sep 26, 2024  on Shopify

Straightforward to use and their helpdesk is always quick to help! Some functionalities could be perfected (like setting restrictions based on Collections, not every single product separately), but overall a good app, works well with Intuitive Shipping for calculating our delivery rates, as well as setting up some special delivery rates (festive etc.) :)

boldbotanicals.myshopify.com

Sep 23, 2024  on Shopify

The support staff are always so helpful and willing to investigate any problem you're having. Love it!

HG Walter

Sep 22, 2024  on Shopify

We've been using this app for a few years now, very good capabilities that suits our needs. Great and very quick customer service from Sandy and all the support team!

STORE TO DOOR

Sep 22, 2024  on Shopify

Great app with endless options. Customer service is always exceptional. Issues are looked into and rectified quickly.

Cornerstone Meat and Bone

Sep 21, 2024  on Shopify

I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.

The Meat House Market

Sep 18, 2024  on Shopify

Stephane Fattizzo did a GREAT job resolving our issue with delivery rates and was a pleasure to work with! Very responsive!

Gujarati Rasoi

Sep 15, 2024  on Shopify

I've just installed the app and had Jeanette from Zapiet help me set it up properly. If the app runs as well as the amazing customer service then I imagine I'm going to be very happy!

Hawaii Doggie Bakery

Sep 12, 2024  on Shopify

Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.

IceLink

Sep 11, 2024  on Shopify

This app is great for pickup and deliveries for your store - we have been using it for years now and customer service is amazing! They will always help you out - specifically Jessica helped with a lot of things. She is a huge help and we appreciate her a lot!

Urban Tropicana

Sep 11, 2024  on Shopify

Kitty has been really helpful trying to resolve an issue keeping us updated along the way. Great service, keep up the good work!

HVAC Home Supply

Sep 10, 2024  on Shopify

Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. I HIGHLY recommend using this app.

Forest & Flour

Sep 03, 2024  on Shopify

We've had some trouble at times but customer support has been really responsive and helpful in fixing things. I talked to Stephane for a while this morning and they were very patient and detailed with instructions to help fix an ordering issue we were running into.

Black Rock Vape | Austin's THCa Destination

Aug 31, 2024  on Shopify

Love the app, super easy to use and Krystabel helped me so much with API and dashboard issues, resolved my problem quickly and kept our customers happy :)

Shop Cap-it

Aug 27, 2024  on Shopify

Support from Jeanette was great! She was pleasant, clear and very knowledgable with the app setup. Thanks

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