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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,561)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Padel Avenue

Jan 20, 2026  on Shopify

Thank you to Srivastav and Sandy for your amazing help. You are the best of the best ! I truly recommend Zapiet at 10000%

Hungry Crumbs

Jan 20, 2026  on Shopify

Allan and Jessica were super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly. They both went above and beyond helping us set up!

Tierra Verde Farms

Jan 16, 2026  on Shopify

Jessica with their support is the best. Very informative and fast responses, which can be rare with support these days! always detailed in her responses and friendly, not just a bot. That is so invaluable

Jesse Tree Fine Foods Retail

Jan 16, 2026  on Shopify

Jessica was a huge help in setting up our delivery rates and completely fine tuned the app for our use.

EFOODZ

Jan 15, 2026  on Shopify

Cannot fault the service and support, Rutvik was exceptional and was very fast in helping us diagnose a small issue!

Art Natura

Jan 12, 2026  on Shopify

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y además me ha dado varias instrucciones para configurar otras cosas en un futuro. Muchas gracias por tu ayuda Sandy!

Meadow Song Farms

Jan 09, 2026  on Shopify

Great customer service! Rather expensive app and needed to do quite a few modifications to make it work with my store, but the staff support was excellent and very knowledgeable, helping to resolve all the issues.

Hungry Crumbs

Jan 09, 2026  on Shopify

Allan was super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly.

Little Green Fork

Jan 09, 2026  on Shopify

Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with. Jeanette was also amazing, she helped fix a few bugs between Shopify and Zapiet and set the delivery cut off perfectly:).

Little Green Fork

Jan 08, 2026  on Shopify

Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with.

The Floral Atelier

Jan 07, 2026  on Shopify

Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.

My Boyfriend Apparel

Jan 05, 2026  on Shopify

it was great. The person who helped me was very knowledgeable and went above and beyond to figure out what my problem was to solve it and made it easy. I really appreciate all of this help.

Boil Baby Boil

Jan 05, 2026  on Shopify

srivastav was inclredibly helpful! GREAT APP makes owning a restaurant even easier!!! PAVLO ROCKS TOO!!!!!!!

Expect More Ag Network

Dec 30, 2025  on Shopify

It’s been a great experience so far. The app is easy to use and does exactly what we need for pickup and shipping. The support team is very friendly and quick to help whenever we have questions. Overall, we’re really happy with the app and would definitely recommend it.

Lifted Smoke Shops

Dec 23, 2025  on Shopify

Great app! Srivastav provides great assistance and is very quick when it comes to solving any issues we're having.

Ezo Seafoods Fresh

Dec 23, 2025  on Shopify

Zapiet basically runs the backend of my operations. Support is fast and effective -- they usually revert within a minute which helps with business critical issues. Thanks always Team (Jessica & Nandita)

The Shoe Doctor DXB

Dec 23, 2025  on Shopify

Stephane stepped in after a 9hour emergency with our store and totally fixed it and gave a solution that saved the day, amazing! thanks so much Zapiet team and stephane!

Rizzos Original Pizza Tub

Dec 18, 2025  on Shopify

Allan was great, over a 2 day period ihe helped me setup my in person pickup, Delivery with two different apps one of which was not working correctly and shipping.. Customer service was more than I expected.. Thanks again Allan for all your help!!!

Sticky Bakes AU

Dec 18, 2025  on Shopify

There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!

Flair Flower Bar & Studio

Dec 18, 2025  on Shopify

The support team has been incredible in helping resolve some issue that came up with the app and my Shopify setup. Between Betty & Pavlo, they were both so amazing at helping me figure out the conflicts I had with my store and now it works seamlessly. Thanks for the help and for making my life just a little easier. Jessica also was able to help resolve some additional changes that needed to be made and she did it so quickly and perfectly, she even stayed after her shift was over to help complete the request I had! Everyone is so helpful!

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