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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,369)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

thebaumchallah

Sep 22, 2025  on Shopify

Meets all my needs, however, I wish the customer support was faster. When you own a small business, often issues arise that need to be fixed quickly or it costs my business money. It can take a long time to get to a human which can be frustrating.

WILD NOMAD

Sep 18, 2025  on Shopify

Jessica was absolutely brilliant! She was supportive, patient, and such a joy to work with throughout my setup—I honestly couldn’t have done it without her. We laughed our way through the tricky parts, and I truly appreciated her expertise, insights, and good humor. She stuck with me the whole time, and I’d rate her higher if I could!

Donnybrook Fair

Sep 18, 2025  on Shopify

Excellent app for our needs . Many thanks to Jayne, Jeanette and the team for responding so quickly and finnaly sorting out my queries.

Ashurst Equestrian & Country

Sep 16, 2025  on Shopify

Excellent App!!! I needed this app a year ago, but only just found it in the 1000's of apps out there to search through! So user friendly, and 5 star customer service when I was told incorrect information from Shopify, but Zapiet sorted the setup issue without needing to upgrade or buy another app which I was being told to do by others. Thank you Zapiet!

Pichi Catering

Sep 15, 2025  on Shopify

Superb support! I need it some support to set the app up to our own visual taste and Jeanette went above and beyond to find a solution and she did. Its nice to be part of the Zapiet family

Little Farms

Sep 14, 2025  on Shopify

Betty is very professional. She managed to answer all my questions and also helped us ensure that all settings are correct. She even did make our online shop better. Thank you Betty

Clarkys Tee Spot

Sep 11, 2025  on Shopify

The app can be a little tough to get going, but the support team is extremely helpful and got us up and running in no time.

Mary's Mountain Cookies - Sioux Falls

Sep 09, 2025  on Shopify

Customer service for setting up Zapiet was INCREDIBLE!!!! I have struggled with my old system for far too long and Zapiet made it so easy and helped walk me through set-up so my online store can be successful!

Novapetal NYC

Sep 09, 2025  on Shopify

She helped me throughout the process and successfully configured the local delivery and store pickup options for me. I can understand the product's logic well, but when it involves code, it gets a bit complicated. I'm very happy with the solution Jeanette found; I couldn't have done it without her support (I really couldn't have, she did it, lol).

Cosco Staff Program

Sep 09, 2025  on Shopify

Jessica is very helpful and able to resolve my issue quickly, she helped me to review the setting and applied some testings to make sure the setup is correct, excellent services

Maritta

Sep 09, 2025  on Shopify

Jessica me resolvió todas mis dudas, me ayudó y además mejoró cosas en la web que había visto sin yo pedírselo

Gordons Direct

Sep 09, 2025  on Shopify

Support team (Betty) really helpful during a minor setup issue (which related to our customised theme). Resolved the issue in a matter of minutes and provided updates throughout. Many thanks!

Lambourn Foodhall

Sep 09, 2025  on Shopify

Jayne was fantastic at supporting us when we had an issue. She took the time to explain and fix the problem and her customer service went above and beyond. We can't thank her enough. The Zapiet app works brilliantly with our Shopify store, and whenever we have had an issue (normally down to something we have done by accident) the support team is always there to help us fix it quickly.

Supermercados DANI

Sep 08, 2025  on Shopify

Took a long time, but Betty was extremely helpful in sorting out our calendar widget. Which I was stumped over and experiencing issues with it, she managed to find an effective solution with our website's css code and implemented things quickly after the problem was spotted. So far our experience with Zapiet support has been great, and they work hard to solve problems that have cropped up pre and post launch of our official site.

Paper Carpenter

Sep 08, 2025  on Shopify

I am very impressed with the support provided by the Zapiet – Pickup + Delivery team. Both Nandita and Betty demonstrated exceptional professionalism and dedication in assisting me. Betty went the extra mile to ensure that my concerns were fully addressed, providing clear and detailed step-by-step guidance throughout the process. Their thoroughness and commitment made the entire experience seamless and highly reassuring. I truly appreciate their outstanding support.

May Hill Farm

Sep 04, 2025  on Shopify

Lui was very helpful and was able to fix my issues quickly, double check that everything worked, and even found some missing delivery fees and added them in for me.

Hudson Meal Co

Sep 03, 2025  on Shopify

Stephane was super helpful in fixing an issue I had with the website widget today. I highly recommend Zapiet and their customer service is always quick and on point.

Beauty Elements

Sep 01, 2025  on Shopify

I want to take a moment to highlight the incredible support I received from María. She was patient, professional, and went above and beyond to make sure every issue was resolved. Her guidance was clear, her communication was kind, and she turned what felt like a very complex problem into a smooth solution. If you ever get the chance to work with María, you’ll quickly see that she’s not only highly knowledgeable but also genuinely cares about the success of the merchants she supports. A true asset to the team!

Children's Health

Aug 29, 2025  on Shopify

The app works great for our needs (a lot of pickup locations), but the support is even better. Jessica went above and beyond to fix my issue and make sure everything was set up the right way, even past what I asked for help for. You can be sure you won't be left in the dark here!

Sally Hambleton

Aug 27, 2025  on Shopify

Tiene muchas y muy buenas funciones. Tiene un buen panel de control y muy útil. El equipo de soporte es muy rápido y muy amables, te ayudarán en todo lo que necesites.

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