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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,719)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Conti's Bakeshop & Restaurant

Mar 21, 2025  on Shopify

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!

Texoma Mercantile

Mar 21, 2025  on Shopify

I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!

Vianney USA

Mar 20, 2025  on Shopify

Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.

Elegant Impressions Bakery

Mar 19, 2025  on Shopify

I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.

Excellent Florists

Mar 19, 2025  on Shopify

If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do!

Diddle and Zen

Mar 14, 2025  on Shopify

I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!

My Home Park

Mar 12, 2025  on Shopify

A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!

Jess Pies

Mar 12, 2025  on Shopify

The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.

Poop Dog

Mar 03, 2025  on Shopify

There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.

Shoppe Amber Interiors

Feb 28, 2025  on Shopify

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Airbot Singapore

Feb 27, 2025  on Shopify

Angelo was super cool with my long ass explainations and senarios. He really delivered super customer service and detailed explainations of the specific functionailty that my company require. Once Again Thank you Angelo!

Aidah Tea

Feb 26, 2025  on Shopify

Support team is very helpful, just name the issue and they will resolve it for you seamlessly. I have been assisted by Anggy, and fixed the issue in minutes. Great team that have your back in eCommerce.

Butter Sweet

Feb 25, 2025  on Shopify

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back and forth with customers about delivery.

Levant Corner

Feb 23, 2025  on Shopify

Krystabel helped me a lot today and updated many settings for meee Love her work Thanksssssssss ":)

Pacific Oyster Co.

Feb 21, 2025  on Shopify

Laura was fantastic - Had pulled an all nighter and was at the end of a very long day while I was talking to Laura and she found a solution for me as I nodded off.

Cusack Meats

Feb 19, 2025  on Shopify

Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.

Černá Růže

Feb 19, 2025  on Shopify

Great app, fast support from team. I use many apps but find this app really good, I recommend everyone to use it.

Host

Feb 19, 2025  on Shopify

Competent, helpful and went way above and beyond! He also understood that I had to be in and out of the conversation for various reasons. Incredible customer service

Fuller's of Tunbridge Wells

Feb 18, 2025  on Shopify

Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.

Pepe Saya Buttery

Feb 17, 2025  on Shopify

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

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