I was able to connect with somebody right when I was in the middle of a little crisis and Betty was so accommodating and was able to rectify the problem I was having with my rates and distance. I’m learning not to do it myself and let the pros take over and I’ll do what Im good at… Baking!! Thank you Betty for your amazing expertise, professionalism and patience! You’re the best!!!

Outstanding Support from Leo at Zapiet! I was going around in circles trying to fix a frustrating “No stores available with your item” error at checkout, and Leo jumped in with first-class support from start to finish. He patiently walked me through the issue, identified the conflict with Shopify’s native pickup option, and not only resolved it but also tidied up the flow and wording at checkout — even modifying the theme code to make everything look perfect. Genuinely one of the best support experiences I’ve had — fast, friendly, knowledgeable, and proactive. Thank you, Leo!

The app is really great and the support team especially Muiz have been quick to help and resolve any problems I faced with setup.

We've been using Zapiet and it’s been a game changer for our business. The app itself is incredibly flexible and integrates smoothly with our Shopify store, exactly what we needed to manage complex delivery windows and location-based options. What really stands out, though, is the support team. Every time we’ve reached out, the response has been quick, professional, and genuinely helpful. Whether it was a small configuration question or a more technical request, the team has always gone above and beyond to get things sorted promptly. Highly recommend Zapiet to any store needing advanced logistics. The app is powerful, and the support is second to none. Thanks again

Had such a fantastic experience working with Jessica from the support team! Went totally ABOVE AND BEYOND helping my bakery set up the custom pickup settings we need. Really spent the time to understand the problem and find the right solution. Plus, Jessica was quick to respond, a great communicator and had a great attitude.

We have used zapiet pickup + delivery for 5 years. We recently had a great customer support experience with Sandy who fixed an issue we had encountered in a very short time and to our satisfaction. Many thanks

Valentina is a very good support, honestly their team helps me with all of my questions, they're very patient and they've fixed all my problems!

Support is very good. They don't just send you the link to fix the issue, they actually do it for you. Thanks again.

Incredible app with a ton of features. Great for growing stores and the service is top notch! Update: Not only has this app been incredible since the beginning but Stephane went above and beyond to help with a necessary adjustment that I needed in order for my deliveries to run smooth. He created a workaround and spent a couple of hours with me until it was complete. Customer for life! Thank you!!

I highly recommend Zapiet for any business looking to set up local delivery, in-store pickup, and shipping options. Pavlo assisted me with my setup, and he was absolutely incredible—resolving every issue I had and even offering thoughtful suggestions to improve how the app functions for both the store and our customers.

Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Estoy muy agradecido por el buen soporte también, Valentina quien me atendió me brindó una ayuda espectacular. Gracias por todo.

First off, this is an incredible app with fantastic support. The AI agent, Zack, is impressively well-trained and was able to handle most of my questions with ease. When I needed to speak to a human, I booked a call and got connected with Jayne. She was absolutely lovely and took the time to help me with everything I needed. Great experience all around!

Betty is patient, understanding and very detailed in going through the issues I was facing. She is always responsive and provides me straight to the point solutions to tackle my problem. I have not met such responsible and good service support team like her.

So happy to have found this app! Exactly what I needed. Betty from customer service has been super helpful and quick to help me set everything up as I need it.

I would give this zero stars if I could. We installed the app, and it broke our store. Customers could no longer checkout. The standard shopify button was just dead. They blamed Shopify. Their app leaves code even after you deinstall it. This resulted in finger pointing between the app and Shopify. Meanwhile we are losing business by the minute. I would give this app minus stars if that option were available.

Betty, was amazing. She was patient with us and has been providing very helpful support. She is quick to respond and get on a call when needed. What stood out for us was that she had scenario demos and would create a developer store just to test the solutions before she shared them with us. She also provides recommendations beyond the issues we raised. Thank you Betty!

Working with Jeanette was such a pleasure! She helped me get Zapiet implemented for our POS checkout and help solve some technical challenges unique to our store! thanks Jeanette!

Went above and beyond to ensure the app was seamlessly integrated into my store. Truly appreciate your professionalism and expertise. thank you!

Amazing support and amazing app . Works just as it should and they have a great support team always willing to help and get out of their own way even when the issue is not coming from them. Thank you!!!! Thank you Jessica!!! Keep up with the amazing work guys!

Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Agradecido por el buen soporte también.