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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,336)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Beauty Elements

Sep 01, 2025  on Shopify

I want to take a moment to highlight the incredible support I received from María. She was patient, professional, and went above and beyond to make sure every issue was resolved. Her guidance was clear, her communication was kind, and she turned what felt like a very complex problem into a smooth solution. If you ever get the chance to work with María, you’ll quickly see that she’s not only highly knowledgeable but also genuinely cares about the success of the merchants she supports. A true asset to the team!

Children's Health

Aug 29, 2025  on Shopify

The app works great for our needs (a lot of pickup locations), but the support is even better. Jessica went above and beyond to fix my issue and make sure everything was set up the right way, even past what I asked for help for. You can be sure you won't be left in the dark here!

Sally Hambleton

Aug 27, 2025  on Shopify

Tiene muchas y muy buenas funciones. Tiene un buen panel de control y muy útil. El equipo de soporte es muy rápido y muy amables, te ayudarán en todo lo que necesites.

A Cultivated Living

Aug 27, 2025  on Shopify

Incredibly helpful support, solved my issue immediately, and even suggested more ways I can improve my setup. So helpful!

Sweet Treasures

Aug 26, 2025  on Shopify

I highly recommend this company because their customer service is stellar. Of course the app is amazing and all that jazz but customer service is crucial and they know how it's done! Anytime I had any questions I can reach them via chat which is reassuring. Mystic wasn't working properly and Jessica immediately fixed the error. She was quick and efficient:) 10/10 HIGHLY RECOMMENDED

GetSashimi

Aug 25, 2025  on Shopify

We have been using Zapiet for years across multiple businesses. However, in recent weeks, something has been happening with incorrect tagging across all our businesses. Their support is unable to fix this and responds with massive emails. Highly do not recommend this app.

Athanor Nutrition

Aug 19, 2025  on Shopify

Extrêmement satisfait du support technique. Mon problème a été rapidement pris en charge et solutionné, avec un agent (Lui) qui a été très disponible et bienveillant. Je recommande à 100%

Tom's Hay Farm

Aug 19, 2025  on Shopify

Great support, was very impressed by the responsiveness and attention! The product is very flexible and integrated well with our site. We're very happy.

Hoosier One

Aug 19, 2025  on Shopify

I must say that I was getting very frustrated getting this setup, but ask support for help and Jessica was amazing!! She basically got me all setup and running in a very short amount of time. There support saved the day. I would of probably uninstalled the app if it was not for her. Great job Jessica!!!

Anna

Aug 18, 2025  on Shopify

Le support a su répondre à ma demande ! Avec de la patience et pas mal d'explications pour qu'on puisse se comprendre sur le problème que je rencontrais. En 1h30 c'était configurer comme je le souhaitais !

A Cultivated Living

Aug 18, 2025  on Shopify

Incredibly helpful support and suggestions helping me find the best solution for my Pickup & Delivery needs!

Xtreme Threads

Aug 18, 2025  on Shopify

Jessica was extremely helpful and went above and beyond with helping with other things they noticed could be fixed. Thank you so much!

Prime Pedals

Aug 16, 2025  on Shopify

Very useful app and the best part is ultra prompt customer support. the chat bot guides you the best of its abilities and then they connect you to a human if the case is complex. My store had a very difficult and complex shipping logic to be applied. Jeanette (CS rep) proved an immense help in setting that up first on her test stores and went over and above to get that implemented on my store. The implementation saved us the cost of using shopify advanced plan. Thanks team Zapiet and special thanks to Jeanette from support. had a lot of patience to understand the complex case and walking me through the implementation.

Mommy And Me Vibes

Aug 15, 2025  on Shopify

Honestly, I was about to leave this at 2 stars and even seconds away from deleting the app after struggling for two days to get it working. Then I spoke with Jeanette — she completely turned everything around. She was patient, knowledgeable, and supportive, and she made the setup work exactly how my business needed. Because of her, this is a 5-star rating. She truly saved the app for me and gave me confidence to keep going with Zapiet. Thank you, Jeanette!

Honestly Tasty

Aug 15, 2025  on Shopify

The app is really useful, and their support is always quick to help. Betty understand my issue and got it resolved for me in no time :)

Poco Pizza

Aug 14, 2025  on Shopify

I am not joking when I say that I have never had a better customer service experience in my life. Jessica just fixed problems I didn't even know I had. And she made the entire user experience the best it's been in 8 years. I cannot thank her enough.

Cupcake Royale

Aug 13, 2025  on Shopify

Stephane from Zapiet was a DREAM. In a matter of a few moments he was able to identify the issue, resolve it and then took the time to explain it all to me in terms I understood. Michelle Cupcake Royale

Split Bakehouse

Aug 13, 2025  on Shopify

Jessica (support team) is a magician! She helped diagnose a coding issue that was really frustrating. She was so kind and went above and beyond to get this figured out for us. This just made me true Zapiet fan.

Reliable Medical Supply

Aug 12, 2025  on Shopify

Jessica was amazing! She listened to my need, heard what we needed, figured out the best way to tackle the issues, and fixed the problem. Great customer service!

Frank and Carol's

Aug 11, 2025  on Shopify

Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!

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