Zapiet has had great customer service so far, and has been able to quickly customize text here and there and make sure the app is functioning correctly. Easy to set up and happy so far - no more deliveries outside our delivery radius!

The customer support is the best Ive ever seen. Angelo help me with my issues with the check out and he validate that everything was working as expected. Thanks again!

The Zapiet app is excellent — very user-friendly and powerful. While there are still a few small issues that can be improved, today I faced some technical challenges and the support I received was outstanding. I had the pleasure of being helped by Sandy, who was incredibly kind, proactive, and genuinely attentive. She went above and beyond to walk me through each point, and thanks to her, I feel much more confident in using the app.

Excellent customer service and help always. Support team is always available whenever I need them, and they find the issue and provide a solution very quickly!

Ana at support was amazing! I was having some trouble with getting all our options showing up in our checkout and Ana knew exactly what to do and provided clear next steps. Thank you!

The service from Jessica was amazing! I felt so cared for and that my needs were entirely met! so impressed as a new customer.

It was a little confusing but the support team was super helpful and I was able to add it to my store.

Zapiet is a great app, their support is phenomenal, especially Jessica. We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.

Pavlo saved the day for our business! Growing pains are tough and there is so much to this app, but he was patient and helped me realize what I had done wrong. Thank you so much Pavlo!

Customer support is always great with Zapiet. Pavlo in particular helped to resolve my issue. Highly recommended.

Jessica was SOOOO helpful as always! She is always ready and on go to help me with any issues i may have!

Have been using this app for a while, came across an issue and Customer Support was excellent at helping us resolve it when we couldn't find the answers online. Thanks so much Jessica!

Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support.

It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders. That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.

Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!

I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!

Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.

I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.

If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do!