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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Art Natura

Feb 02, 2026  on Shopify

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y Muchas gracias por tu ayuda

The Pawradise Pack

Feb 01, 2026  on Shopify

I was having issues with connecting Zapiet correctly helped with the store settings very patient and knowledegable

Meal Prep Ottawa

Jan 31, 2026  on Shopify

They should know that the app works great, and the support is even better! Anytime I have an issue, which is usualy an error created on my end, their customer support is all over it! My last interaction with Jessica was smooth, simple and effective. Exactly what one should expect. Exellent service.

AWG Bakery

Jan 27, 2026  on Shopify

Jessica was a HUGE help! She was very knowledgeable and asked before she changed any code. She gave me a copy of the code incase we needed to revert but we did not need it. She was able to fix the issue very fast. I was so happy and very grateful for the excellent customer service. Thank you Jessica!

Florette.ae

Jan 27, 2026  on Shopify

Nandina has been a fabulous help! Thank you so much!!! Nandina went above and beyond in helping us!!!

city'super E-Shop (UAT)

Jan 26, 2026  on Shopify

Betty is extremely helpful, she is willing to list and help me to tackle the operation issue as fast as she can. Furthermore, she helped me to investigate the checkout process to understand the operation is smooth and the setup is accurate

Musso's Market

Jan 26, 2026  on Shopify

Srivastav is quite possibly once of the best, if not, THE BEST, person I have ever had help me on the Shopify Platform. I cannot believe how fast he was conquering all the problems I didn't know or understand how to fix. He is super friendly and professional. Zapiet would be foolish not to give this guy a raise because he posses some serious skills that only a small fraction of human beings on earth have. Take care of this guy.

Bakkal-uae

Jan 26, 2026  on Shopify

Stephane went above and beyond to ensure the challenges I was facing were resolved. He was incredibly helpful and helped me better understand the app settings!!

The Botanical Collective

Jan 25, 2026  on Shopify

This works pretty well for the most part! Some of my issues may be user error more than an issue with the app. Support always responds quickly and takes care of any issues that arise.

Lovebird Flowers

Jan 23, 2026  on Shopify

Exceptional customer service and assistance. The team, specifically Genesis, is very responsive and so willing to help us resolve any issues. Once the setup was complete, this app works wonderfully for our florist business. Highly recommend!

Health2000nz

Jan 22, 2026  on Shopify

Overly complicated for what should be the simplest of tasks. Obviously created by developer who has no sympathy for the end user.

Padel Avenue

Jan 20, 2026  on Shopify

Thank you to Srivastav and Sandy for your amazing help. You are the best of the best ! I truly recommend Zapiet at 10000%

Hungry Crumbs

Jan 20, 2026  on Shopify

Allan and Jessica were super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly. They both went above and beyond helping us set up!

Tierra Verde Farms

Jan 16, 2026  on Shopify

Jessica with their support is the best. Very informative and fast responses, which can be rare with support these days! always detailed in her responses and friendly, not just a bot. That is so invaluable

Jesse Tree Fine Foods Retail

Jan 16, 2026  on Shopify

Jessica was a huge help in setting up our delivery rates and completely fine tuned the app for our use.

EFOODZ

Jan 15, 2026  on Shopify

Cannot fault the service and support, Rutvik was exceptional and was very fast in helping us diagnose a small issue!

Art Natura

Jan 12, 2026  on Shopify

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y además me ha dado varias instrucciones para configurar otras cosas en un futuro. Muchas gracias por tu ayuda Sandy!

Meadow Song Farms

Jan 09, 2026  on Shopify

Great customer service! Rather expensive app and needed to do quite a few modifications to make it work with my store, but the staff support was excellent and very knowledgeable, helping to resolve all the issues.

Hungry Crumbs

Jan 09, 2026  on Shopify

Allan was super helpful and very knowledgeable! Walked everything through and checked to make sure we're set up properly.

Little Green Fork

Jan 09, 2026  on Shopify

Jessica was incredibly helpful and patient while walking me through our pickup and delivery setup. She took the time to double-check the API key, delivery radius, and settings to make sure everything was working correctly. Very friendly, knowledgeable, and easy to work with. Jeanette was also amazing, she helped fix a few bugs between Shopify and Zapiet and set the delivery cut off perfectly:).

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