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Customer reviews: Zoko

Develop by Shopify

Reviews (256)

Overall rating
4.8

What Merchants Think

Overall, merchants are quite pleased with the Zoko app, especially for its seamless integration with Shopify and effectiveness in managing WhatsApp and Instagram communications. The app significantly enhances customer interactions and boosts sales through effective automation, marketing campaigns, and abandoned cart recovery. Many appreciate the high level of customer support, with team members frequently mentioned for their dedication and assistance during onboarding and issues.

Key Strengths

  • Seamless integration with Shopify and ease of use.
  • Effective automation features, including WhatsApp marketing and cart recovery.
  • Responsive and supportive customer service team.
  • High return on ad spend (ROAS) and improved conversion rates.
  • User-friendly interface and dashboard.
  • Customization with custom flows and templates for varied business needs.

Common Concerns

  • Confusion over additional charges related to Meta's message categorization policies.
  • Technical limitations such as reply-to-message appearing as new messages.
  • Desire for more WhatsApp-like features such as message reactions.
  • Issues with syncing inventory and user preferences.
  • Unannounced changes to pricing or plan features.

Final Thoughts

The Zoko app is widely perceived as a valuable and powerful tool for businesses looking to optimize their WhatsApp-based customer service and marketing efforts. Its rich feature set and excellent customer service make it a strong choice for Shopify users. However, merchants should be mindful of the app's pricing structure and stay informed of any updates. Overall, Zoko proves to be an essential app for businesses seeking to enhance their customer engagement and streamline communication workflows.

Patrizia Suzzi

Mar 07, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Game-Changer for Our Shopify Store! We have tried multiple WhatsApp Business solutions, but Zoko is simply unmatched. Since integrating it with Shopify, our sales have skyrocketed, and the return on ad spend (ROAS) from WhatsApp messages is nothing short of incredible. The ability to target both high and low-value abandoned checkouts has significantly reduced cart abandonment and boosted our revenue with minimal effort. The support team is exceptional—always ready to integrate new features and improvements. The cost is negligible compared to the value it brings, and the possibilities are endless. If you’re a brand looking to maximize conversions and customer engagement on WhatsApp, Zoko is the absolute best choice. We wouldn’t trade it for anything else! ---- ⭐️⭐️⭐️⭐️⭐️ Un vero e proprio boost per il nostro Shopify! Abbiamo provato diverse soluzioni per WhatsApp Business, ma Zoko non ha rivali. Da quando lo abbiamo integrato con Shopify, le nostre vendite sono esplose e il ROAS delle campagne su WhatsApp è incredibile. Il sistema ci permette di recuperare sia i carrelli abbandonati di alto valore che quelli di basso valore, riducendo drasticamente il numero di clienti persi e aumentando il fatturato con il minimo sforzo. L’assistenza è fenomenale: sempre disponibili a migliorare la piattaforma e aggiungere nuove funzioni. I costi sono irrisori rispetto al valore che offre e le possibilità di utilizzo sono infinite. Se hai un brand e vuoi massimizzare le conversioni su WhatsApp, Zoko è la scelta migliore. Non lo cambieremmo con nessun altro!

Joanna K Cosmetics

Mar 07, 2025  on Shopify

I got this app after trying a few others that didn’t work for me and were quite difficult to use. The team reached out to me right away to find out my needs, they trained me on how to use the app, and have been on standby any time I’ve needed assistance. I’ve been able to automate all WhatsApp messages to customers- when they place an order, when their order is fulfilled and marketing messages as well. My customers have shared that this has greatly improved their customer service. I highly recommend Zoko!

Ileera Fashion

Mar 06, 2025  on Shopify

I've been using Zoko, and it's truly a game-changer! The app is incredibly user-friendly, making communication and order management seamless. It has helped streamline my business operations, saving both time and effort. The automation features are a huge plus, and the customer support is top-notch! Highly recommend it to anyone looking to enhance their WhatsApp business workflow.

TOMAHAWK®

Mar 05, 2025  on Shopify

Great product for chat management, and retargeting customer for reorders. Really impressed by the ease of setup and the prompt reply of the customer support team. Would recommend this to all e-commerce brands to engage on WhatsApp.

Kowa Ofertas

Mar 05, 2025  on Shopify

Excellent app for customer communication. Having tried similar apps in the past, I can say Zoko is the greatest and most versatile by far, and its pricing is more than fair. Besides, the team is very helpful and always willing to support you in getting to your objectives. Very, very recommended.

iElder.Asia (Asian Integrated Medical Sdn Bhd 1016900-U)

Feb 27, 2025  on Shopify

After trying multiple WhatsApp API solutions and facing repeated failures, we finally found Zoko—and it has truly exceeded our expectations! We were initially skeptical, but Zoko proved to be a game-changer in enhancing our customer service. Their outstanding work and excellent support have not only streamlined our communication but also significantly boosted our sales. I’m not only continuing to use Zoko but will also be sharing this amazing platform with my entire network. A huge thank you to Vipin and the Zoko team for their exceptional service!

Alicia Souza

Feb 26, 2025  on Shopify

We've been using Zoko for Alicia Souza's WhatsApp marketing, and overall, it's been a useful platform. The tools and features make it easier to manage customer interactions and automate updates. One of the strong points is their support team—they’re quick to respond and generally helpful when needed. While the platform works well for most tasks, there’s still room for improvement in certain areas.

Blank Print Media

Feb 24, 2025  on Shopify

It is a great platform with many options and automated features. Great ROI using ZOKO. Much better than email. Abandoned cart, broadcast campaigns etc

KIWI Kisan Window

Feb 23, 2025  on Shopify

Zoko is an amazing and highly efficient app that has been incredibly helpful for our business. The platform is user-friendly, reliable, and packed with great features that make managing customer interactions seamless. Beyond the app itself, the support team at Zoko is outstanding! A special shoutout to Aaquib, who went above and beyond to assist us. He even worked overtime when we needed urgent help, ensuring everything ran smoothly. His dedication and support truly made a difference for us. We highly recommend Zoko to anyone looking for a robust and well-supported platform. Thank you, Zoko team, for your exceptional service!

Kiaraforher

Feb 21, 2025  on Shopify

Have had the best experience with Zoko. Makes WhatsApp marketing really easy and on top of everything, it’s user friendly as well. Customer support is top notch, all queries are solved on an urgent basis.

THE ALTITUDE STORE

Feb 14, 2025  on Shopify

Customer service is too good, and the dashboard and platform are much better than others. One of the things I love is the customer service

Bop Canvases

Feb 11, 2025  on Shopify

Zoko has been great for our business! The automation features have streamlined our workflow, saving us time and effort. Their support team has also been responsive and helpful whenever needed. Highly recommended!

Cotton Culture

Feb 05, 2025  on Shopify

Overall our experience with Zoko has been excellent. The platform is user-friendly, efficient, and has helped streamline our operations smoothly. We appreciate the support and features provided.

Luna Segura

Jan 31, 2025  on Shopify

very use full to automate, im happy im using it but i have problems with info updating one phone app and some flows go crazy every now and then by them self, but the team always help me fix the i would really aprecciate having team support on my country time zone as in introduccion for thes problems. stil i recomend the app

Casebasket

Jan 29, 2025  on Shopify

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements.

Satopradhan

Jan 28, 2025  on Shopify

Excellent Platform with Custom Flow Options! We've been using Zoko for our custom flow requirements, and the experience has been fantastic! Their platform is seamless and highly effective in automating workflows and enhancing our customer interactions. A special shoutout to Aaquib and the Zoko team for their exceptional support—they truly go above and beyond to ensure everything runs smoothly. The custom flow feature has helped us tailor our setup perfectly to our needs, reaching our target audience and impacting our operations. If you're looking for a reliable and growth-focused platform for WhatsApp automation, Zoko is the way to go! Highly recommended! ✨

MNMLST

Jan 26, 2025  on Shopify

Zoko has really helped us with our whatsapp flows, seeing a consistent improvement in almost all parameters. Looking forward to making the most out of it.

Happy Feet

Jan 26, 2025  on Shopify

Zoko is an excellent app for automated communication with customers. Provides more features than any other Whatsapp API provider. Team is super helpful and always available.

Shrebhavi - Resin Art & Material Shop

Jan 23, 2025  on Shopify

Zoko has been a game-changer for our WhatsApp marketing at shrebhavi.in. The app offers so many use cases and capabilities that we can’t imagine running our business without it now. What sets Zoko apart is the exceptional support from Nishant and the team. They are always available to resolve any issues and assist with implementing custom solutions tailored to our needs. If you're looking to optimize communication with your customers, we highly recommend Zoko. It’s a must-have for any business!

Shopalia

Jan 22, 2025  on Shopify

This app is a must. Five stars. This will help your store a lot when it comes to AUTOMATED communication with your customers. Once you reach certain levels, timely communication is super time consuming, so Zoko is a no brainier. The abandoned cart function pays for the app and much more. TRY IT!!!

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