We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy. The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions. Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!

We are super happy with Zoko. We're using it across two brands and it's made our customer relations seamless via WhatsApp. We also use it for marketing broadcasts and see a much higher ROAS than we do across our other channels. The team are incredible and the customer service is on point, a special shout to Benn who helped on-board us and assists us with anything we need as we navigate making the best of Zoko. We look forward to what we can do going forward!

We’ve been using Zoko for our WhatsApp automation and customer engagement, and it has been a game-changer for our Shopify store. The platform makes it incredibly easy to set up automated flows like cart recovery, order updates, and promotional campaigns. The integration with Shopify is seamless — our customer data, orders, and campaigns sync perfectly, which saves us a lot of manual work. The dashboard is user-friendly and gives us clear insights into campaign performance. Most importantly, Zoko has helped us improve our conversion rates and recover more abandoned carts. Our customers also appreciate the personalized and quick communication through WhatsApp. The support team is excellent — very responsive and always ready to guide us whenever we need help. Overall, Zoko has become an essential part of our marketing and customer experience strategy. Highly recommended for any Shopify brand looking to scale their WhatsApp marketing in a structured and efficient way!

For any brand looking to get started with WhatsApp marketing, Zoko is a great choice. The interface is very user-friendly, the platform has mostly all the essential features needed to scale sales and grow your customer base and they keep rolling out better updates. Aaquib has been very helpful, guiding us through the setup and promptly helping us resolve the smallest issues we faced along the way. I’d recommend Zoko to any D2C brand looking to leverage WhatsApp for marketing.

Zoko has been an excellent partner for our business. Their platform is reliable, easy to work with, and backed by an amazing support team. Any time we’ve needed assistance, their customer service has been quick, professional, and truly solution-oriented. It’s rare to find a team that combines great technology with such dedicated support — Zoko delivers both. Highly recommended!

We ended up paying $900 in excess charges to Meta because Zoko never clarified that Meta decides the final category of messages. During onboarding, Nishant himself connected our order confirmation flows (clearly a Utility use case) but Zoko failed to flag that Meta had reclassified them as Marketing. They had every chance to catch this, yet kept us in the dark — a costly miss that shows poor guidance and accountability.

we’ve been using zoko’s whatsapp api for a while now, and it’s been a really good addition for our business. • the chatbot makes day to day customer conversations so much easier to handle • their support team is quick to respond and always helpful • tagging customers via shopify has made it simple to run targeted campaigns • the shopify integration itself works smoothly and saves us time • aaquib has been especially helpful in guiding us through the setup and answering questions during work hours • overall, it’s made customer engagement and campaign management much more efficient for us

Zoko is a great app for any business starting up. We started using it and it has good automation features that helped providing us efficiency. Aaquib has been amazing for us. He has always gone above and beyond to create things which were specific to our use case.

I’ve been using Zoko WhatsApp API and the experience has been great. The platform works smoothly and makes communication much easier for my business. The team is very supportive and responsive whenever I need help. A special thanks to Nishant for his excellent support and guidance – he has been extremely helpful throughout. Highly recommend Zoko!

We've worked with multiple WhatsApp CRM's and finally landed on Zoko. It's been quite easy and straight-forward to use. We're also extremely impressed by their prompt customer service, which played a huge part in leading us to continue using Zoko. While there is a reply-to-message feature on Zoko, it doesn't show up as a reply for the client but more like a new message with their text copied on it. Although, I understand that Meta restricts a lot of features to be completely identical to WhatsApp. One suggestion I would also give is to incorporate the reacting feature to messages through Zoko, and also be able to see what reactions customers are leaving on our messages. Would be nice to have it mirror WhatsApp's features as closely as possible. But definitely it's the best, most convenient WhatsApp CRM we've used so far!