Reviews: Zoko

Customer reviews: Zoko

Reviews (256)

Overall rating

4.8

5

116
4

9
3
2
1

9

What Merchants Think

Overall, merchants are quite pleased with the Zoko app, especially for its seamless integration with Shopify and effectiveness in managing WhatsApp and Instagram communications. The app significantly enhances customer interactions and boosts sales through effective automation, marketing campaigns, and abandoned cart recovery. Many appreciate the high level of customer support, with team members frequently mentioned for their dedication and assistance during onboarding and issues.

Key Strengths

Seamless integration with Shopify and ease of use.
Effective automation features, including WhatsApp marketing and cart recovery.
Responsive and supportive customer service team.
High return on ad spend (ROAS) and improved conversion rates.
User-friendly interface and dashboard.
Customization with custom flows and templates for varied business needs.

Common Concerns

Confusion over additional charges related to Meta's message categorization policies.
Technical limitations such as reply-to-message appearing as new messages.
Desire for more WhatsApp-like features such as message reactions.
Issues with syncing inventory and user preferences.
Unannounced changes to pricing or plan features.

Final Thoughts

The Zoko app is widely perceived as a valuable and powerful tool for businesses looking to optimize their WhatsApp-based customer service and marketing efforts. Its rich feature set and excellent customer service make it a strong choice for Shopify users. However, merchants should be mindful of the app's pricing structure and stay informed of any updates. Overall, Zoko proves to be an essential app for businesses seeking to enhance their customer engagement and streamline communication workflows.

Lalueur-pk

Sep 11, 2025 on Shopify

We ended up paying $900 in excess charges to Meta because Zoko never clarified that Meta decides the final category of messages. During onboarding, Nishant himself connected our order confirmation flows (clearly a Utility use case) but Zoko failed to flag that Meta had reclassified them as Marketing. They had every chance to catch this, yet kept us in the dark — a costly miss that shows poor guidance and accountability.

rlandmore

Aug 20, 2025 on Shopify

steals your phone number

VitalVogue

Jul 31, 2025 on Shopify

WORST APP!!!!!!!! not able to even onboard. ask me to contact support. 19th century app. stay away from app and its rude and arrogant founder paul

LAZOS ETERNOS

Jun 09, 2025 on Shopify

me bloqueron la cuenta sin razón

Into

Dec 30, 2024 on Shopify

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

CENGIZ AKTURK

Dec 13, 2024 on Shopify

We have been using it for a long time to manage whatsapp, instagram and facebook messages. It allows us to have all three communications in one channel. If every company uses it with all its features, their teams will be very comfortable. However They recently changed their fees with an update. They did not give any information about this update. I always paid 2 or 3 months subscription fee. They integrated FLOWHIPPO into zokon and automatically started the streams, so 10-15 dollars were spent. And I saw other extra charges. AFTER MORE THAN 1 YEAR OF USE, I DO NOT RECOMMEND IT ANYMORE! THE ONLY PROBLEM IS THAT THE CHARGES CHANGE WITHOUT NOTICE!

Sicilus Srl

Sep 23, 2024 on Shopify

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

Apihuel Colmenares

Apr 22, 2024 on Shopify

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

Art By Suleny Craft Store LLC

Mar 22, 2024 on Shopify

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.