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Customer reviews: Zoko

Develop by Shopify

Reviews (256)

Overall rating
4.8

What Merchants Think

Overall, merchants are quite pleased with the Zoko app, especially for its seamless integration with Shopify and effectiveness in managing WhatsApp and Instagram communications. The app significantly enhances customer interactions and boosts sales through effective automation, marketing campaigns, and abandoned cart recovery. Many appreciate the high level of customer support, with team members frequently mentioned for their dedication and assistance during onboarding and issues.

Key Strengths

  • Seamless integration with Shopify and ease of use.
  • Effective automation features, including WhatsApp marketing and cart recovery.
  • Responsive and supportive customer service team.
  • High return on ad spend (ROAS) and improved conversion rates.
  • User-friendly interface and dashboard.
  • Customization with custom flows and templates for varied business needs.

Common Concerns

  • Confusion over additional charges related to Meta's message categorization policies.
  • Technical limitations such as reply-to-message appearing as new messages.
  • Desire for more WhatsApp-like features such as message reactions.
  • Issues with syncing inventory and user preferences.
  • Unannounced changes to pricing or plan features.

Final Thoughts

The Zoko app is widely perceived as a valuable and powerful tool for businesses looking to optimize their WhatsApp-based customer service and marketing efforts. Its rich feature set and excellent customer service make it a strong choice for Shopify users. However, merchants should be mindful of the app's pricing structure and stay informed of any updates. Overall, Zoko proves to be an essential app for businesses seeking to enhance their customer engagement and streamline communication workflows.

Bria Jewels

Apr 10, 2025  on Shopify

I would give the Zoko team a 1000 stars if Shopify had the option. Honestly, they help out so much in creating custom flows and our MoM ROI from Zoko is about 3000%. Custom flows really reduce the burden of manually attending to customer conversations & keeps it so seamless. Our abandoned cart flow works so well & pays for Zoko itself!

The Herbalist

Mar 31, 2025  on Shopify

I highly recommend the Zoko team. I've had the pleasure of working with both Aaquib and Vipin on some of our business flow implementations, and they made the process so much simpler with their excellent guidance and initiative. They truly provide outstanding service and excellent support via WhatsApp and are always quick to address our concerns or questions. They consistently go above and beyond, and their hands-on assistance and expert guidance set them apart from others in the industry, making the process seamless and effective

ANI CLOTHING

Mar 27, 2025  on Shopify

We’ve been using ZOKO since August 2024, and it has significantly improved our customer interaction process. The chatbot features have been incredibly helpful in streamlining our responses and handling basic customer queries efficiently. This has not only saved us time but also ensured that our customers receive quick and accurate answers. The ZOKO team is really helpful. They are highly responsive and always resolve any issues or queries as soon as possible. Their support is reliable, and it’s clear they genuinely care about providing a seamless experience.

loveofindia

Mar 26, 2025  on Shopify

ZOKO has been a game-changer for our WhatsApp marketing at Love of India! Their custom flow automation has helped us engage customers better and drive more conversions. The platform is user-friendly, and their support team is always responsive and helpful. Highly recommend ZOKO for any brand looking to scale their WhatsApp marketing efforts!

ZyaanaByUR

Mar 26, 2025  on Shopify

It's been a year that we have been using Zoko's services for our shopify store. Aaquib has always been a huge help in sorting our queries. Really appreciate team's prompt response. Our conversion rate are become better as well. Totally recommended for shopify store owners.

ORACURA

Mar 26, 2025  on Shopify

We have been using Zoko, and it has been a seamless experience. The platform’s user-friendly interface makes navigation effortless, and the support team is always prompt and helpful. From automation to customer engagement, Zoko has streamlined our operations, making it an invaluable tool for our business.

ShoeResidence

Mar 26, 2025  on Shopify

The return on investment (ROI) with this app has been outstanding! Customer support is consistently prompt, professional, and extremely helpful whenever any issues arise. They go above and beyond to ensure a smooth experience. The app makes it easy to automate various aspects of your business, including messaging, AI bots, and checkout abandonment recovery. With the potential to see a 5-10x ROI, it’s definitely worth trying for anyone seeking growth. I've been using this service for over a year, and I couldn't be more satisfied!

Agriturismo biologico Sant'Egle, produzione e vendita prodotti biologici in Toscana Italia

Mar 25, 2025  on Shopify

Ottima app che converte in modo sensazionale. Servizio clienti gentile ed efficiente Consigliatissima!

Mezame

Mar 24, 2025  on Shopify

Zoko has been instrumental in improving our sales significantly. We have seen a very high uptick in revenue from abandoned cart recovery and a highly reduced number in terms of COD rejections. Highly recommend it.

Burning Bones

Mar 20, 2025  on Shopify

Zoko is an excellent app for businesses looking to enhance their customer communication. It offers an all-in-one platform that integrates seamlessly with WhatsApp to provide businesses with a powerful tool for customer support, sales, and engagement.

Beyond Marketplace

Mar 19, 2025  on Shopify

"Zoko has significantly streamlined our operations and improved our customer interactions. The platform is easy to navigate, and the automation capabilities are impressive. The custom flow options have allowed us to tailor the platform to our specific needs, resulting in a more efficient and effective business."

M A N T A R A

Mar 14, 2025  on Shopify

We have been using ZOKO for the past two years, and we have done a lot of automation which has helped us immensely. Team members like Chandu,Arpit, Aaquib, and Rahul are superb and intelligent individuals who assist us immediately if we encounter any issues in the automation process. We are expecting many more features moving forward.

Corseteria Lita

Mar 13, 2025  on Shopify

Realmente hay un antes y un después de instalar Zoko en nuestra tienda. Zoko nos permite seguir el historial de conversaciones de cada uno de nuestros clientes, anteriormente perdíamos muchos hilos de conversación con whatsapp. Adicionalmente permite automatizar mensajes como solicitudes de reseñas, seguimientos de envío y un largo etc. La ventana de gestión de Zoko nos permite ver de un vistazo rápido con que cliente estamos tratando, su historial de conversaciones, pedidos y etiquetas. Es un CRM imprescindible. Adicionalmente el servicio técnico tiene una profesionalidad intachable. Altamente recomendable.

newarabia

Mar 13, 2025  on Shopify

I've been using Zoko and it performed well for our customers. Specifically, the support is top notch, I've never seen anywhere else.

Soul Tari

Mar 13, 2025  on Shopify

Fantastic App and Exceptional Support! Zoko has been a game-changer for my Shopify store! The messaging app has seamlessly streamlined how I communicate with my customers, enabling fast and efficient responses that have significantly boosted customer satisfaction. What truly sets Zoko apart is their stellar customer support. Every time I’ve had a question or needed assistance, their team has gone above and beyond to help. It’s rare to find an app that combines top-notch functionality with such dedicated service. Highly recommend Zoko for any Shopify store owner looking to elevate customer communication. It’s worth every penny!

Cross Stitch

Mar 12, 2025  on Shopify

Zoko has completely transformed the way we use WhatsApp for our business! The automation features have saved us hours of manual work, making order processing, customer engagement, and marketing seamless. But the best part? Their support team is incredible! Always quick to respond and super helpful whenever we need assistance. If you're looking for a reliable WhatsApp solution with top-notch support, Zoko is the way to go!

Southside Habits

Mar 11, 2025  on Shopify

I'm satisfied by the support Zoko has provided for setting up the account and the business logics (Mr. Nishant from the Team was really patient to understand our requirement and implement). From a technical standpoint, we have identified some gaps in system which the team has committed to take care in future releases. Overall, good experience and would recommend ZOKO. I have tried multiple platforms but ZOKO's support is best in the market.

Borécha

Mar 08, 2025  on Shopify

Amazing app and team! with a very engaging and packed with utilities and marketing tools provides us with Lakhs of content and satisfied customer's. Their UI recently got a massive upgrade making my overall experience 100x better. Everything is so accessible with reasonable pricing structure. I would highly recommend them!

I Jewels

Mar 08, 2025  on Shopify

Our experience with Zoko has been outstanding! The platform is intuitive, efficient, and perfect for automating workflows while improving customer engagement. The custom flow options provide great flexibility, making our processes smoother and more effective!

Citron

Mar 07, 2025  on Shopify

I've been using Zoko for a few months now, and it has completely transformed the way I interact with customers on WhatsApp. The integration with Shopify is seamless, allowing me to manage orders, send automated messages, and even recover abandoned carts—all from WhatsApp! What I Love: 1)Automated Messages – The ability to send order updates, promotional offers, and cart recovery messages automatically has saved me so much time. 2)Easy Product Sharing – I can send product catalogs and even take orders directly through WhatsApp, making it super convenient for my customers. 3)Multi-Agent Support – My team and I can manage customer chats efficiently from a single dashboard without any confusion. 4)No-Code Chatbot – I set up quick replies and automated responses without needing any tech skills. Overall, Zoko has been a game-changer for my Shopify store. If you rely on WhatsApp for customer interactions, I highly recommend trying it out!

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