Taranker.Com Logo
Zoko: WhatsApp & Instagram CRM logo

Customer reviews: Zoko: WhatsApp & Instagram CRM

Develop by Shopify

Reviews (299)

Overall rating
4.7

What Merchants Think

Overall, merchants are quite pleased with the Zoko app, especially for its seamless integration with Shopify and effectiveness in managing WhatsApp and Instagram communications. The app significantly enhances customer interactions and boosts sales through effective automation, marketing campaigns, and abandoned cart recovery. Many appreciate the high level of customer support, with team members frequently mentioned for their dedication and assistance during onboarding and issues.

Key Strengths

  • Seamless integration with Shopify and ease of use.
  • Effective automation features, including WhatsApp marketing and cart recovery.
  • Responsive and supportive customer service team.
  • High return on ad spend (ROAS) and improved conversion rates.
  • User-friendly interface and dashboard.
  • Customization with custom flows and templates for varied business needs.

Common Concerns

  • Confusion over additional charges related to Meta's message categorization policies.
  • Technical limitations such as reply-to-message appearing as new messages.
  • Desire for more WhatsApp-like features such as message reactions.
  • Issues with syncing inventory and user preferences.
  • Unannounced changes to pricing or plan features.

Final Thoughts

The Zoko app is widely perceived as a valuable and powerful tool for businesses looking to optimize their WhatsApp-based customer service and marketing efforts. Its rich feature set and excellent customer service make it a strong choice for Shopify users. However, merchants should be mindful of the app's pricing structure and stay informed of any updates. Overall, Zoko proves to be an essential app for businesses seeking to enhance their customer engagement and streamline communication workflows.

TOMAHAWK®

Mar 05, 2025  on Shopify

Great product for chat management, and retargeting customer for reorders. Really impressed by the ease of setup and the prompt reply of the customer support team. Would recommend this to all e-commerce brands to engage on WhatsApp.

Kowa Ofertas

Mar 05, 2025  on Shopify

Excellent app for customer communication. Having tried similar apps in the past, I can say Zoko is the greatest and most versatile by far, and its pricing is more than fair. Besides, the team is very helpful and always willing to support you in getting to your objectives. Very, very recommended.

iElder.Asia (Asian Integrated Medical Sdn Bhd 1016900-U)

Feb 27, 2025  on Shopify

After trying multiple WhatsApp API solutions and facing repeated failures, we finally found Zoko—and it has truly exceeded our expectations! We were initially skeptical, but Zoko proved to be a game-changer in enhancing our customer service. Their outstanding work and excellent support have not only streamlined our communication but also significantly boosted our sales. I’m not only continuing to use Zoko but will also be sharing this amazing platform with my entire network. A huge thank you to Vipin and the Zoko team for their exceptional service!

Alicia Souza

Feb 26, 2025  on Shopify

We've been using Zoko for Alicia Souza's WhatsApp marketing, and overall, it's been a useful platform. The tools and features make it easier to manage customer interactions and automate updates. One of the strong points is their support team—they’re quick to respond and generally helpful when needed. While the platform works well for most tasks, there’s still room for improvement in certain areas.

Blank Print Media

Feb 24, 2025  on Shopify

It is a great platform with many options and automated features. Great ROI using ZOKO. Much better than email. Abandoned cart, broadcast campaigns etc

KIWI Kisan Window

Feb 23, 2025  on Shopify

Zoko is an amazing and highly efficient app that has been incredibly helpful for our business. The platform is user-friendly, reliable, and packed with great features that make managing customer interactions seamless. Beyond the app itself, the support team at Zoko is outstanding! A special shoutout to Aaquib, who went above and beyond to assist us. He even worked overtime when we needed urgent help, ensuring everything ran smoothly. His dedication and support truly made a difference for us. We highly recommend Zoko to anyone looking for a robust and well-supported platform. Thank you, Zoko team, for your exceptional service!

Kiaraforher

Feb 21, 2025  on Shopify

Have had the best experience with Zoko. Makes WhatsApp marketing really easy and on top of everything, it’s user friendly as well. Customer support is top notch, all queries are solved on an urgent basis.

THE ALTITUDE STORE

Feb 14, 2025  on Shopify

Customer service is too good, and the dashboard and platform are much better than others. One of the things I love is the customer service

Bop Canvases

Feb 11, 2025  on Shopify

Zoko has been great for our business! The automation features have streamlined our workflow, saving us time and effort. Their support team has also been responsive and helpful whenever needed. Highly recommended!

Cotton Culture

Feb 05, 2025  on Shopify

Overall our experience with Zoko has been excellent. The platform is user-friendly, efficient, and has helped streamline our operations smoothly. We appreciate the support and features provided.

Luna Segura

Jan 31, 2025  on Shopify

very use full to automate, im happy im using it but i have problems with info updating one phone app and some flows go crazy every now and then by them self, but the team always help me fix the i would really aprecciate having team support on my country time zone as in introduccion for thes problems. stil i recomend the app

Casebasket

Jan 29, 2025  on Shopify

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements.

Satopradhan

Jan 28, 2025  on Shopify

Excellent Platform with Custom Flow Options! We've been using Zoko for our custom flow requirements, and the experience has been fantastic! Their platform is seamless and highly effective in automating workflows and enhancing our customer interactions. A special shoutout to Aaquib and the Zoko team for their exceptional support—they truly go above and beyond to ensure everything runs smoothly. The custom flow feature has helped us tailor our setup perfectly to our needs, reaching our target audience and impacting our operations. If you're looking for a reliable and growth-focused platform for WhatsApp automation, Zoko is the way to go! Highly recommended! ✨

MNMLST

Jan 26, 2025  on Shopify

Zoko has really helped us with our whatsapp flows, seeing a consistent improvement in almost all parameters. Looking forward to making the most out of it.

Happy Feet

Jan 26, 2025  on Shopify

Zoko is an excellent app for automated communication with customers. Provides more features than any other Whatsapp API provider. Team is super helpful and always available.

Shrebhavi - Resin Art & Material Shop

Jan 23, 2025  on Shopify

Zoko has been a game-changer for our WhatsApp marketing at shrebhavi.in. The app offers so many use cases and capabilities that we can’t imagine running our business without it now. What sets Zoko apart is the exceptional support from Nishant and the team. They are always available to resolve any issues and assist with implementing custom solutions tailored to our needs. If you're looking to optimize communication with your customers, we highly recommend Zoko. It’s a must-have for any business!

Shopalia

Jan 22, 2025  on Shopify

This app is a must. Five stars. This will help your store a lot when it comes to AUTOMATED communication with your customers. Once you reach certain levels, timely communication is super time consuming, so Zoko is a no brainier. The abandoned cart function pays for the app and much more. TRY IT!!!

Adira

Jan 21, 2025  on Shopify

Zoko has been a fantastic addition to our business. The WhatsApp integration is seamless, and the automated flows have greatly improved our customer support and marketing processes. The Zoko support team is always incredibly helpful and quick to resolve any issues. Their responsiveness and dedication truly set them apart.

Canvas & More

Jan 19, 2025  on Shopify

We have been using this app for about 2 or 3 years and it keeps getting better! It's a complete game changer for out Customer Support Team. I would give 6 stars if I could.

NV Agencies

Jan 16, 2025  on Shopify

Zoko Review: Boosted Conversions and Streamlined Workload with AI Chatbot Automation Zoko has been a game-changer for my business! Since implementing it, I’ve seen a noticeable increase in my conversion rates, and the platform has significantly reduced my workload. The AI chatbot automation is incredibly efficient—it handles customer inquiries seamlessly, providing quick and accurate responses 24/7. One of the standout features is its ability to integrate with WhatsApp, which is a key platform for my customers. The chatbot ensures that no query goes unanswered, enabling me to focus on other aspects of my business without worrying about losing potential leads. Zoko’s automation has not only enhanced customer satisfaction but also improved the overall efficiency of my operations. The detailed analytics and real-time insights have helped me fine-tune my marketing strategies, ultimately boosting sales. I highly recommend Zoko to anyone looking to scale their business and save time through effective AI-powered solutions. It’s an investment worth making!

Scroll to Top