Chatlake: Live Chat & Helpdesk

Develop by Shopify

Free App

Live Chat & Multi-channel HelpDesk with CRM features

Automated workflows

Live chat

Chatbot integration

Unlimited agents

Multi-channel helpdesk

Crm features

Communication integration

Templates for responses

About Chatlake: Live Chat & Helpdesk

Launched Jun 12, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Create Live chat and start your Ecommerce helpdesk integrating with many communication channels.

Chatlake is way more than simple store Live Chat – you can connect other communication channels like email, WhatsApp, Messenger, Twitter and many others to manage all conversations with customers in the single interface. You can share all the history of communications with unlimited number of agents in one place - all to resolve issues quicker and with less clicking. Use templates for responses, build workflows for automated replies, integrate with chatbots and more – out of the box!

Ecommerce help desk with built in Live Chat, email and social media integrations
Supporting Email, Messenger, Twitter, Whatsapp, Instagram, Telegram, Line, SMSs
Single interface for multiple communication sources
Unlimited agents, teams, workflows and macros
Custom attributes allowing you to manage any data you want

Pros

Integrates multiple communication channels (email, WhatsApp, Messenger, Twitter, etc) into a single interface
Enables seamless sharing of communication history with unlimited agents
Supports use of response templates and automated workflows
Allows integration with chatbots
Ecommerce help desk functionality built-in
Social media integration capabilities
Offers unlimited agents, teams, workflows, and macros
Custom attributes for managing specific data