Order Tracking & Chatbot

Develop by Shopify

Free plan available

Chatbot with real-time order tracking and notifications

Real-time order tracking

Chat widget integration

Return requests handling

Dispute management

About Order Tracking & Chatbot

Launched May 27, 2021

Built by Shopify

Address

1327 SE Tacoma Street #262, Portland, OR, 97202, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

About Live Chat for eCommerce powered by ShippingChimp With ShippingChimp’s eCommerce chatbot, offer great customer service at zero effort. Provide all order-delivery related details at once to your Shopify customers The eCommerce chat widget sits at the bottom of your website. The chat widget prompts the customer to ask “where is my order?”. The customer may also file return requests or dispute lost & damages via chat widget. 1. 24/7 Order-delivery look up from your chatbot. Automatically...

Pros

Provides 24/7 order-delivery lookup capabilities, enhancing customer convenience
Integrates with Shopify, offering seamless interaction for Shopify store customers
Facilitates easy handling of return requests and dispute resolutions for lost or damaged items
Automates customer service tasks, potentially reducing the workload on support teams
Real-time notifications ensure customers are kept informed without manual follow-ups

Cons

Limited to Shopify platform, which might not be suitable for businesses using other eCommerce platforms
The effectiveness of the chatbot relies heavily on its configuration and initial setup
May require additional customization to align with specific business needs or requirements
Potential technical issues could disrupt service, affecting customer experience