Order Tracking & Chatbot

Develop by Shopify

Free plan available

Chatbot with real-time order tracking and notifications

Real-time order tracking

Chat widget integration

Return requests handling

Dispute management

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Launched May 27, 2021

Address

SOUTH SAN FRANCISCO, CA, US

(129 Reviews)

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Add multiple, embeddable contact forms to your website.

Provides 24/7 order-delivery lookup capabilities, enhancing customer convenience
Integrates with Shopify, offering seamless interaction for Shopify store customers
Facilitates easy handling of return requests and dispute resolutions for lost or damaged items
Automates customer service tasks, potentially reducing the workload on support teams
Real-time notifications ensure customers are kept informed without manual follow-ups

Limited to Shopify platform, which might not be suitable for businesses using other eCommerce platforms
The effectiveness of the chatbot relies heavily on its configuration and initial setup
May require additional customization to align with specific business needs or requirements
Potential technical issues could disrupt service, affecting customer experience