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Order Tracking & Chatbot logo

Order Tracking & Chatbot

Develop by Shopify
Free plan available

Chatbot with real-time order tracking and notifications

Real-time order tracking
Chat widget integration
Return requests handling
Dispute management

About Order Tracking & Chatbot

Launched May 27, 2021

Categories

Built by Shopify

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Description

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Pros

  • Provides 24/7 order-delivery lookup capabilities, enhancing customer convenience
  • Integrates with Shopify, offering seamless interaction for Shopify store customers
  • Facilitates easy handling of return requests and dispute resolutions for lost or damaged items
  • Automates customer service tasks, potentially reducing the workload on support teams
  • Real-time notifications ensure customers are kept informed without manual follow-ups

Cons

  • Limited to Shopify platform, which might not be suitable for businesses using other eCommerce platforms
  • The effectiveness of the chatbot relies heavily on its configuration and initial setup
  • May require additional customization to align with specific business needs or requirements
  • Potential technical issues could disrupt service, affecting customer experience

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