Chad

Develop by Chad

Free App

Automate your customer support: simple, scalable, no chatbots

Easy setup

Order tracking

Self-service platform

Address editing

Ai routing

Support inbox integration

About Chad

Launched Oct 04, 2024

Built by Chad

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Description

Automate your customer support. No annoying chatbots. Save time, delight customers.

Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency. Chad takes care of the repetitive tasks, so you can focus on what truly matters—innovating and growing your business.

No chatbots + AI routing + always an escape hatch = less customer frustration
Track order and shipping status with over 1,500 couriers supported worldwide
Let your customers edit their address / items ordered before order gets shipped
Connects to your support inbox = never miss a ticket again
Easy set up! Copy paste your store policy and AI configures the widget for you

Pros

Automates customer support and handles routine issues 24/7, reducing workload and improving efficiency
Easy setup with minimal configuration required by copying and pasting store policies
Reduces ticket backlogs and eliminates the need for complex workflows, macros, and dialog trees
AI-powered self-service platform that avoids the use of chatbots, decreasing customer frustration
Supports tracking of orders and shipping status with over 1,500 couriers worldwide
Offers the ability for customers to edit their address or items before shipping
Integrates with support inboxes to ensure no ticket is missed

Cons

Limited to resolving routine issues; complex issues may still require human intervention
May rely heavily on the accuracy and comprehensiveness of the store policy input for effective operation
Potential learning curve for businesses unfamiliar with AI-driven platforms
Customer satisfaction may be affected if the tool misinterprets a query or fails to find a solution