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Customer reviews: BR ‑ Better Reports

Develop by Shopify

Reviews (1,053)

Overall rating
5

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Tricer

Oct 03, 2025  on Shopify

Best customer service! Farnaz and Ciara have been incredibly helpful in building reports. We are very pleased with this app so far!

La Tienda de La Vecina

Oct 02, 2025  on Shopify

Una aplicación muy completa y, sobre todo, muy bien integrada con Shopify, lo que permite crear reports y programarlos de manera sencilla. El servicio de atención es fantástico, Claudia Aubin me ayuda con todo lo que necesite y tener a una persona en vez de una máquina lo hace todo mucho más ágil y bonito.

Cozy Crew Club

Sep 17, 2025  on Shopify

Really impressed so far with Better Reports. Ciara has been amazing building reports and answering our many questions. 100% recommend

Starborn Creations

Sep 11, 2025  on Shopify

Our company uses this app with Shopify and it is amazing! The customer support is the best I have ever experienced and they can create/edit/modify any report I can think of. They are very responsive and communicative. I am the accountant for the company and I could not do my job without Better Reports. A must have!

Culver Eagle Outfitters

Sep 11, 2025  on Shopify

Extremely responsive and helpful with creating customized reports. They are willing to work with you on the best report for your business.

Haggar.com

Sep 11, 2025  on Shopify

Support was amazing and delivered on their promise to build a custom report. Our rep, Claudia, iterated through the report details with us until we got it just right. We will be sticking with Better Reports!

Whitney's Cookies

Sep 06, 2025  on Shopify

Better Reports is awesome! Super powerful functionality and the support team is super fast at responding with any questions about how to accomplish specific things! 10/10 would recommend!

BOLDE Bottle

Sep 04, 2025  on Shopify

Great app and support team. Helped me sort out fulfilled by locations which isn't available in Shopify reporting! Would recommend for anyone wanting to build out customized reports!

TPB Marketplace

Aug 28, 2025  on Shopify

My experience with Better Reports has been exceptional. The reports actually grabbed more than I thought they would. The support team has been amazing, so helpful, and quick to respond! I want to send a special thanks to Farnaz who's gone above and beyond to help us get the custom app Better Reports - Users installed. Thanks again Better Reports Team!

Suntory Mugi No Ne

Aug 18, 2025  on Shopify

This App really works for our business needs. Many custom options, easy to use and access. The support team are always very responsive and create customised reports for you, if you are not sure how. Has changed the way we do things for the better!

Levines Stores

Aug 13, 2025  on Shopify

Better Reports has developed many out of the box custom reports that work so well with Shopify. You are able to set up your own customer reports, however, I highly recommend letting them do it for you. There is no cost and they are quick to get back with you. I've been using them with various companies I work with for about 7 years and they continue to provide excellent solutions for custom reporting.

PokéSouq

Jul 29, 2025  on Shopify

There is nothing better (pun intended) than Better Reports for truly unlocking all the data from your Shopify store. Need to breakdown sales by payment gateway? Done. Need to create a customer segmented order over time report? Done. There is a learning curve, and only thing I'd think would help would be a glossary or faq of what Shopify calls different fields as it's not straight forward what Shopify calls things and how it relates here on Better Reports but otherwise their support is always willing to help :) I've used this on every Shopify store I've owned or managed to get data for marketing reports, for our finance team, for tax reconciliation, and more!

Shop4Cops

Jul 24, 2025  on Shopify

In short: the app makes evaluating Shopify data much easier. There are lots of customizable templates to choose from, and if you need something special, the support team responds to your request extremely quickly. I highly recommend it!

Raith Clothing

Jul 23, 2025  on Shopify

Amazing and Ciara has built some fantastic reports for me. Nothing is too much trouble and she's gone above and beyond. Ciara is a credit to the company and the reporting software is amazing

Air Plant Hub

Jul 21, 2025  on Shopify

Phenomenal experience with better reports. We were in the midst of a Sales and Use Tax audit from the state and the auditors were requesting very specific reports that I was worried I wouldn't be able to produce due to Shopify's limited reporting options. I was so thankful to find Better Reports because they were able to create the exact reports I was needing for the audit. This helped tremendously and may have even saved me some money as well. The team is extremely responsive when I had questions as well. A true 10/10 experience.

LE NINETY

Jul 18, 2025  on Shopify

Great software, very responsive customer support that created a custom report for me in no time !! Saved me a lot of hours figuring out. Highly recommend. Thanks to Farnaz !

Light 4 Life

Jul 16, 2025  on Shopify

great service -quick and effective I described my complicated report and almost immediately it was in my email, made changes and there it was. My only complaint is its really complicated to do myself and the price $400 is really high when the competition is $50

Awesome Maps

Jul 09, 2025  on Shopify

Claudia helped me to create some custom reports. She understood exactly what I needed and built them out perfectly and quickly. So the support is absolutely amazing and I double checked the reports and they are spot on as well. Thank you!

La Perlerie 22

Jul 07, 2025  on Shopify

Le support est très a l'écoute et est très réactif L'application est parfait pour des rapports personnalisés.

FEAST

Jul 02, 2025  on Shopify

The Better Reports team has been extremely helpful! The app can generate any report you could ever dream up and with the support teams help they can walk you through how to create any and all custom reports you want. I spent hours trying to figure out how to get Shopify to give me what I wanted and one email later to Better Reports it was done for me and it was exactly what I wanted!

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