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Customer reviews: BR ‑ Better Reports

Reviews (1,184)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

La Femme En Noir

Mar 21, 2025  on Shopify

Ciara has been a godsend helping me with this complicated report. Answered every question immediately and built the columns I did not have nor knew how to add! Thank you

Araks

Mar 10, 2025  on Shopify

I love better reports! The custom reporting is super intuitive, and the help team has been incredibly responsive and fast in adding unique fields. Ciara has been so helpful and kind. I now use BetterReports for two of the business I manage, and I will be recommending BetterReports to anyone using Shopify as the back end.

Hooked on Fish

Mar 06, 2025  on Shopify

We have written Better Reports several times for help with various reports. Every time they write back quickly with the perfect answer to our problems. I very much like working with them!

Premium PromoWorx Inc

Mar 06, 2025  on Shopify

I would absolutely recommend this app! The customer service is amazing. If you don't see the report you are looking for, reach out to them and they will either walk you through on how to generate it or they will create it for you.

Dessert First

Mar 04, 2025  on Shopify

We operate our online cake sales through Shopify. The standard Shopify reports have very limited value for us because customers pay now for a cake that will be made in the future. We have one online store but two physical locations. Shopify assured me that reports by pickup location and reports by pickup date vs. order date are not possible. I tried a few reporting apps, and Better Reports exceeded all my expectations. Claudia created reports I thought were impossible. Every wild reporting request I threw at Claudia, she delivered faster than I could come up with more. She quickly identified issues and solutions, making the process seamless. Better Reports assists to utilize the Shopify data for production lists, delivery lists ,accounting entries, management reports, and much more. Absolutely 5 stars for customer service and an excellent, stable, and flexible product!

1000skis

Feb 28, 2025  on Shopify

Great app that fills the gap where Shopify don't deliver. We use it for all the tax reports to get "Sales by shipping country".

SkullJewellery

Feb 28, 2025  on Shopify

Fantastic app and support. I had a custom report I wanted to generate and I asked support. Claudia replied that she created the report for me. This report will save me about 4-5 hours of work a month. Highly recommend this app.

Meadow Song Farms

Feb 28, 2025  on Shopify

Very quick knowledgeable service. Ciara was able to very quickly make a report exactly how I was picturing. I highly recommend this app!

ESSXNYC

Feb 26, 2025  on Shopify

Better Reports is super helpful in pulling customized reports which may be difficult to pull from just regular Shopify analytics!

Coventry Pavilion

Feb 24, 2025  on Shopify

This is by far the best reporting app out there! And don’t even get me started on the customer service—Keanna is amazing. She guided me through the entire process of creating and scheduling the report, making everything so much easier. Truly outstanding service!

Swizzle: The Alcohol Free Beverages Market

Feb 21, 2025  on Shopify

The app is a bit hard to use, but it's totally my ignorance and lack of time to learn. Your team is great. Gets me what I need every time!

MFF Organization Level Reporting

Feb 21, 2025  on Shopify

Hi My name is MaryAnn Mahfouz of Marc Fisherfootwear and wanted to write a review about Claudia Aubin with Better Reports, she was so helpful with helping obtain information. Her response time was great. I would love to work with her again.

Performance Meal Prep

Feb 19, 2025  on Shopify

Amazing customer support. Fast responses and super detailed reports. This app has saved me a lot of time and effort :) Strongly reccomend

UK Needle & Thread Holding LTD

Feb 13, 2025  on Shopify

App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports. Thank you! :)

Blenders Eyewear

Feb 12, 2025  on Shopify

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Heidi Garner Studio

Feb 11, 2025  on Shopify

The customer support on this app is the BEST. I know that I will get a quick reply with the answer I need.

Alexoo

Feb 11, 2025  on Shopify

this is a game changer app for metrics and reports, and the customer service is always available to customize for you every report you need. 5deserved stars

Emile et Rose

Feb 07, 2025  on Shopify

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Matriks

Feb 06, 2025  on Shopify

Sometimes I can't find what i'm looking for. Building your own reports is possible, but not the easiest. After reading through the reviews. I read the support can create almost anything for you. And yes for sure, they did that. Awesome and very quick support!

Ligne Nature

Feb 03, 2025  on Shopify

L'équipe est très réactive et à réussie à comprendre mes demandes très rapidement. Je suis très satisfaite

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