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Customer reviews: BR ‑ Better Reports

Reviews (1,166)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Performance Meal Prep

Feb 19, 2025  on Shopify

Amazing customer support. Fast responses and super detailed reports. This app has saved me a lot of time and effort :) Strongly reccomend

UK Needle & Thread Holding LTD

Feb 13, 2025  on Shopify

App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports. Thank you! :)

Blenders Eyewear

Feb 12, 2025  on Shopify

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Heidi Garner Studio

Feb 11, 2025  on Shopify

The customer support on this app is the BEST. I know that I will get a quick reply with the answer I need.

Alexoo

Feb 11, 2025  on Shopify

this is a game changer app for metrics and reports, and the customer service is always available to customize for you every report you need. 5deserved stars

Emile et Rose

Feb 07, 2025  on Shopify

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Matriks

Feb 06, 2025  on Shopify

Sometimes I can't find what i'm looking for. Building your own reports is possible, but not the easiest. After reading through the reviews. I read the support can create almost anything for you. And yes for sure, they did that. Awesome and very quick support!

Ligne Nature

Feb 03, 2025  on Shopify

L'équipe est très réactive et à réussie à comprendre mes demandes très rapidement. Je suis très satisfaite

Zac's Sweet Shop

Jan 22, 2025  on Shopify

The customer support for Better Reports is incredible! If I need a report but I'm having a hard time generating it myself, the team will not only generate the report for me but also walk me through step-by step on how to do it!

Shasta Pool Supply

Jan 22, 2025  on Shopify

Better Reports has been pivotal for us getting the detailed information we needed from our Shopify store.

Shop Santé

Jan 21, 2025  on Shopify

I want to commend the team at Better Reports for their outstanding service, especially Ciara, who went above and beyond! She built complex, custom reports tailored perfectly to my needs. Not only are her technical skills remarkable, but she also provided fast, professional, and incredibly efficient service. Ciara demonstrated a deep understanding of my requests and was extremely responsive, making the entire process smooth and enjoyable. Thank you to the entire Better Reports team, and especially to Ciara, for their commitment to excellence. I highly recommend their services to anyone looking for powerful and customized reporting solutions!

Roman and Williams Guild

Jan 15, 2025  on Shopify

Great reporting, gave me much better detail data than Shopify normally can provide. Also customer support is fantastic, they often respond in an hour and fix whatever I have asked for when I can't figure it out

Glo Skin Beauty UK&I

Jan 15, 2025  on Shopify

Fabulous reporting app, really easy to use - it's accurate, configurable & bring a new depth to the data we collect in Shopify. The responsiveness of the Better Reports team is incredible - they've already created a number of bespoke reports for us, which has made a huge difference.

Electric Picks Jewelry

Jan 12, 2025  on Shopify

Absolutely essential for any small DTC business, its like having a data science team at your disposal. Nothing is off the table, they are always will and able to help with any of my niche needs. They also have the best support team in the space. Big shoutout to Claudia and Keanna!

Tupperware US

Jan 08, 2025  on Shopify

Highly capable app, and fast customer support. This app is used by several different functions within our organization and everyone gets what they need!

Nutterie

Jan 02, 2025  on Shopify

They created an awesome custom report for my store that allowed us to pack so much more evisiently our products!

Wintersville Fire & Rescue Master Raffle Site

Jan 01, 2025  on Shopify

Simply the best app we have purchased to help us display our Shopify Online Store data. Great customer service! They had our report layout done in minutes and we were on our way! We highly recommend Better Reports to all of our Shopify friends! Chief Rob Herrington Wintersville Fire & Rescue Wintersville, Ohio

The Buttermarket

Dec 30, 2024  on Shopify

Better Reports is a must have app. Without this app for Shopify i would not be able to continue using shopify as the reporting in shopify is not good enough for our needs.

Incredible Cookies

Dec 29, 2024  on Shopify

I have used the Better Reports app on multiple websites and most of the time really easy to use the "canned" reports or Modify to fit a specific need. Customer Service is the best when I have needed extra help. Keanna has been very responsive and provides answers/solutions very quickly.

House of Leon

Dec 29, 2024  on Shopify

This has been an extremely helpful app for our accounting needs. The main task we use it for is to separate our unfulfilled from fulfilled orders, but there's a ton of different things that the app can do. The support team has also been wonderful to work with. Highly recommend!

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