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Customer reviews: Sami B2B Lock,Password Protect

Develop by samita.io

Reviews (703)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

PerioTrap Oral Care

Jul 15, 2025  on Shopify

Great app that does exactly what it is supposed to do. Easy to install. There were a few issues with the integration - I contacted support and they responded immediately and resolved everything within less than 24 hours. Great service, would recommend :)

Caimac Darius

Jul 15, 2025  on Shopify

This app is a game changer, especially for creating unique content dedicated to members. The development team behind this app is top-notch.

Ladylogandanei

Jul 11, 2025  on Shopify

Once we got on the same page with communication (text can be hard!) It was great. I did not want to have a whole new website for wholesale on top of a retail site and this hopefully will dissolve that stress! I have tried many other locking apps and none have worked before. Getting the issue fixed feels great and I am excited to see how it all flows. Also love the feature of customizing the way the lock page looks! as an artist that's a big plus for me! Thank you for helping resolve my problem and keeping my site on brand.

One Less Thing

Jul 07, 2025  on Shopify

Easy install and set up. Ran into an issue with my theme where it locked the Add to Cart and Price in certain views (like Quick Buy and on the Collections page) but still showed up on the product page. Customer Service was super fast in responding and working on the problem. It took a few tries for our theme to cooperate but they kept at it until it was fixed. I can't say enough about how valuable it is to have a team that jumps right on an issue so that you can get up and running quickly. This is the second app we've installed from Samita and continue to be pleased with the simplicity of their products without giving up functionality.

The Refined Home

Jul 07, 2025  on Shopify

Support team as absolutely amazing. I was struggling to create my complex tiering system. And Haley worked very hard to support me and make it a reality. Honestly would recommend if your membership system is complex.

Alkaline Store

Jul 04, 2025  on Shopify

Excellent, my problem was solved, Haley provided great support and gave me great tips to understand the features of the app better.

OnlyGrams

Jul 03, 2025  on Shopify

Very helpful and fast customer service! The Password protect works way better than other apps in the app store!

Author Steph Macca

Jul 02, 2025  on Shopify

Haley was super helpful and amazing when I was setting up. She was very fast in responding, immediately identified the issue (which was on my end, not theirs) then went above and beyond to customize my lock page. Really impressed with the app and super easy to navigate

Società Anonima

Jun 30, 2025  on Shopify

App is working well. Enables apparel product drops. Support team were responsive and solved my issues.

Rest & Abide

Jun 30, 2025  on Shopify

The customer service is great! Its alittle annoying to have to go through them to make any changes visually BUT they are quick to do it for you. The app is great and easy to use and setup.

OMERTÁ HAIR

Jun 28, 2025  on Shopify

Great app! Very fast to respond when needing help. Was able to create a registration form and approve customers before they were able to purchase from our B2B store. Some glitches here and there but for a free app this is great. Thank you to Haley and team!

Neighborly Shop

Jun 28, 2025  on Shopify

The best app for locking pages - and customer service is the best!! they were so kind and helpful - I would recommend this to anyone. Haley specifically was fantastic in accommodating my edits in a timely manner!

Mississippi River Glass

Jun 27, 2025  on Shopify

Great app. Does exactly what I need it to. I use these guys to lock a page for whole purposes. There's a good amount of customization too if its there's something custom you want to like inserting a embedded hyperlink which I needed, these guys are always willing to help.

Weingut Albert Glas

Jun 24, 2025  on Shopify

The initial set up is intuitive and straightforward and when I needed support, Haley was quick to respond and offered help right away. Kudos to the team!

Mama Pyjama

Jun 23, 2025  on Shopify

Have not lived the page yet, but so far looks great! Support is also really fast! Simple, easy to use and can be customized.

PVAnlagekaufen.com

Jun 20, 2025  on Shopify

Support - schnell und effizient. Ich hatte die meiste Zeit kontakt mit Haley von Samita - sie und ihr Dev Team haben immer super schnell geholfen und eine Lösung gefunden für meine Anliegen. Ich bekam immer innerhalb von Minuten eine Antwort - hier wird wirklich sehr gute Kommunikation mit dem Kunden geleistet. Macht bitte weiter so und vielen Dank für eure Unterstützung.

Sarah Supplies

Jun 18, 2025  on Shopify

She helped me figure out how to lock my collection so the businesses I supply can find better pricing than individuals I sell too. She was very fast and knowledgeable and helped me accomplish what would've taken me 2 days in less than 5 minutes. Thanks!

Going Nuts!

Jun 17, 2025  on Shopify

The support is excellent. I recently had an issue with the price hidden setting, and when I contacted them via chat, the problem was resolved immediately. I really appreciate their quick and precise support.

Grocery Owl

Jun 16, 2025  on Shopify

It's easy to set up, and the locking rules work well for hiding specific pages and pricing from retail customers. Support is responsive and helpful whenever we need assistance. Highly recommended for stores with both B2C and B2B needs!

Traci's Fun Creations

Jun 15, 2025  on Shopify

I installed the app and had a minor issue. I reached out to the support team and even though they were away on a business trip, they still worked on my issue. They were efficient and communicated throughout the whole process. They fixed everything, and I asked for one more thing and they fixed that too. The app worked as expected and the support and customer service were excellent. Thanks for everything.

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