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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (895)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

VISTAL VISION / Polaroid 公式ショップ

Jan 30, 2026  on Shopify

The issue was successfully resolved. The support team guided me through the process and helped resolve everything until the end. At first, I was a bit unsure since the support was via chat, but the issue was handled properly and resolved smoothly. Thank you very much for the great support.

Psilly Nonsense

Jan 27, 2026  on Shopify

Customer service is EXCELLENT! They are so easy to communicate with via chat, and they even sent loom video to help with troubleshooting!

FurnitureFM.com

Jan 22, 2026  on Shopify

First Time used. Met Hazel. Ask a specific help. She resolved the query less than a minute. Fully 100% Satisfied. Life time furniture discounts for her in furniturefm.com. Discount reference: Onic Imran

BA111OD

Jan 19, 2026  on Shopify

Just installed the app and was able to implement what as add to cart lock in 5 minutes thanks to the fast and effective support of Hazel from the team !

Quiet Storm Kreationz

Jan 13, 2026  on Shopify

The support was excellent. I had to have help during the setup process and Haley was Awesome. She was super friendly ,communitive and very patient the whole time. She assured I had all questions answered and stay online until I was able to test everything to make sure it was working correctly. Kudos to you Haley!!!

ThyVirtue

Jan 12, 2026  on Shopify

The customer service provided was the best one I ever had. Lyla was very kind. And the use of the 1 free lock is a great way to give it a try.

Pokecard Store

Jan 12, 2026  on Shopify

The locks barely ever work out of the box. There is always some component that doesn't work correctly, so customers can find ways around the locks. When you contact customer support, they will first not believe you and act annoyed, give snarky answers, and be rude. Stay away if you can.

The BEACH BARK®Brittle Company

Jan 08, 2026  on Shopify

Haley was patient and fully understood my challenge. She had my problem handled in under 5 minutes! Big Mahalos!

Jordan King Clay

Jan 06, 2026  on Shopify

Super simple integration, the customer service is amazing. Haley was quick and efficient in helping me understand the problem I was having. The features are limited for the free plan, the feature I was hoping to use (locking a specific collection for wholesale) is part of the paid plan which I personally don't need right now, but I would certainly consider it in the future. Thank you Hayley!

Lolita Collective

Dec 29, 2025  on Shopify

We've used this app for a couple of event launches through shopify and it's so easy to work with. Customer Support is very helpful and quick to respond - even though time zone differences. Lyla was very prompt and thorough in helping me!

The Whimsical Repose

Dec 22, 2025  on Shopify

I just migrated to Shopify and my experience thus far with this app was grea. Tech support was prompt and super helpful, I recommended to do it myself and they sent me the code and a video walk through so I could learn to do it myself. It was fast and fuss free!

die Unikaterie

Dec 22, 2025  on Shopify

Absolut Empfehlenswert! Tolles Team und kompetente Mitarbeiter. Mir wurde sofort ohne langes drumherum geholfen! Ich hatte Schwierigkeiten mit dem Schlossbild und es hat sich ein Mitarbeiter aufgeschaltet und die notwendigen Schritte durchgeführt. Es wurde sogar mitgedacht, denn das neue Bild war etwas zu groß. Es wurde kurzerhand für mich angepasst. DANKE!

SUA ALTEZZA

Dec 17, 2025  on Shopify

Easy setup. The app works exactly as needed! Great team that works quickly to resolve any issues, even when they're on your end lol.

Fortune Five Co.

Dec 15, 2025  on Shopify

Experience so far was great, east to use and customer service expert are right there if you need help.

A Coffee Called Folks

Dec 11, 2025  on Shopify

We’ve been using the Sami B2B app for almost a year and love it. It’s easy to use and has been a great tool for introducing our new products. Highly recommend!

S&F Gaskets, LLC

Dec 08, 2025  on Shopify

Lyla was swift with her response and helped me fix my issues in seconds. I appreciate the responsive customer service!

Aura Glow Wellness

Dec 08, 2025  on Shopify

Very happy with the app! It's been amazing for my business and I really appreciate the fast customer service too. Thank you guys - 100% recommend for any eCommerce business.

Contra Footwear

Dec 05, 2025  on Shopify

Great app, as well as it works well with their other apps! Support is prompt and timely, and allows us to build out a wholesale platform within our D2C site, allowing us immense flexibility to serve both customer types.

Zulu Foxtrot Designs LLC

Nov 28, 2025  on Shopify

The initial setup, which includes having to message their support is a bit off putting, but the app does exactly what I need it to do. Once set up it is easy to use. Very user friendly. I would have taken a star away for having to reach out to support to activate features, but Joanna was so helpful and easy to deal with, it was a breeze.

Flux Concept Store

Nov 25, 2025  on Shopify

Muy atentos y rápidos en la respuesta ante cualquier consulta. La aplicación es sencilla y funciona estupendamente

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