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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (767)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Santa Claus and the Lost Heartfire - Official Storefront

Oct 02, 2025  on Shopify

The Sami B2B app helps separate my retail customers from my wholesale customers. The support was super responsive and fixed my issue immediately.

French Truck Coffee

Oct 01, 2025  on Shopify

Hides how to keep your profile free and requires you speak with someone to access all the free features. But you can do that through a quick chat and its fairly easy. Customer service was very friendly and helpful.

UR-LEGENDS SHOP

Oct 01, 2025  on Shopify

Excellent customer service, swift response time when I needed a hand setting up a product lock and customising it.

movinginsilence.cc

Oct 01, 2025  on Shopify

I’m very satisfied so far. The setup was straight forwards and I only ran into a few bumps that were easy to manage. It surprisingly works well with my theme and was simple to link. The support team was fast and dedicated! S/o Haley for the help!

etherwanshop

Sep 29, 2025  on Shopify

Customer support from Haley was very helpful, even when I was trying to install this app over the weekend, while they were closed to meet a Monday morning deadline. She patiently helped me get it up and running. Thank you so much!

SwirliNyx

Sep 26, 2025  on Shopify

The app was simple to use and did exactly what I needed it to do (lock a collection with a password). I needed some help from customer service who helped me straight away with a solution. Great app, I would recommend!

Feelings Found

Sep 25, 2025  on Shopify

Really great, easy to use app! We're using it for an exclusive webinar for a subset of our customer base, and we will definitely be using it in the future for other needs. Also Haley was extremely helpful in helping us with questions we had.

Furniture Drop

Sep 24, 2025  on Shopify

Haley is the best! Super responsive and helpful; had some difficulty and needed clarification and Haley had it resolved quickly.

Monnry

Sep 23, 2025  on Shopify

Very professional and very good in addressing my request. They always help me out when I am having issues with setup

Juice Plus+ PLN

Sep 23, 2025  on Shopify

Excellent help from Haley - especially when I experienced issues getting my lock to work in the way I needed it to! having the ability to lock based on customer criteria was critical for us, and this app has solved in in a smooth easy way!

Klockan och Smycket

Sep 23, 2025  on Shopify

Eventhough I had problems to get the lock working the support team was of great help and didn't stop until everything was working perfectly.

The WellTrix

Sep 20, 2025  on Shopify

I'm only just starting to use the app, but it looks great. Was having a few issues with how I was setting up a page lock and Haley was amazing. She really knows her stuff. She was so quick with her replies, answered all my questions and now I'm all set to go. Thanks so much Haley.

Willie's Remedy+ Wholesale

Sep 17, 2025  on Shopify

Haley was amazing, we ran into a few challenges customizing our B2B experience, pricing lock's, wholesaler inquiry forms etc. but Haley on the team solved all of our problems extremely fast and now everything is working amazing. great experience and does exactly what we want when shopify out of the box functionality did not!

Luxury Vinyl Treads

Sep 17, 2025  on Shopify

The app has some great functionality. I ran into a few snags, but support was great and was able to resolve my issues. Happy with the app.

Liexara

Sep 11, 2025  on Shopify

I had a little issue when setting up but thanks to Haley for her quick assist now it's working as it was supposed to.

UTICA.

Sep 11, 2025  on Shopify

I downloaded the app to create a password for certain collections but I had some problems with customizing the lock screen because I did not have access to a few things. I wrote a message to the customer service and Haley granted me the access right away. Then I tried changing the css but it did not work out likeIi planned it to be. Haley was very helpful. Not only did she answer really fast, she was also able to solve my problem in a few seconds. She was really nice and polite.

Agridrogist

Sep 11, 2025  on Shopify

This app does exactly what it's meant to do. The support I received was quick and helpful. Highly recommended

Wags and Wiggles Pets

Sep 10, 2025  on Shopify

Haley was super helpful! The responses were so so fast, I would've spend ages figuring it out without this help. Thanks so much! Also - the features and customisation for the passcode locks are 10/10. Start to finish this took less than 30 minutes to set it all up and customise, and now it's live ready for my email campaign to go live - perfect!

Les Joyaux d'Auré

Sep 10, 2025  on Shopify

We needed a quick way to lock a collection for a VIP pre-launch, and this app delivered. Support was outstanding. Haley replied fast, guided me step-by-step, and even helped validate our custom CSS. Everything was live in no time and worked exactly as promised.

The Bond Society

Sep 10, 2025  on Shopify

It gives us full access visibility control, so we can share specific collections and product pages only with selected customers while we test everything before launching publicly. Even better, the support team is outstanding. They helped us with custom edits for the lock page free of charge and responded super quickly. It feels like they really care about making the app work perfectly for our store. If you’re looking for a simple yet powerful way to manage product and collection visibility, backed by a super helpful team, this is the app you want.

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