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Customer reviews: Sami B2B Lock,Password Protect

Develop by samita.io

Reviews (728)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Tailorin

Sep 04, 2025  on Shopify

I truly appreciate the outstanding support from Haley. She was professional, knowledgeable, and extremely patient throughout the process. Her assistance made a big difference for me.

Locals Only - By The Dock

Sep 04, 2025  on Shopify

This app is great! PLUS, the customer service is fantastic. Haley was super helpful and quick with responding! Appreciate all of the assistance :)

Fetch Blanks

Sep 02, 2025  on Shopify

Setting up the Sami B2B Lock app was very straightforward and user-friendly. The only challenge we’ve faced is that our store runs on the new Horizon theme, which it seems the app doesn’t fully support yet. That said, the customer service has been outstanding - Haley in particular has been amazing to work with. She consistently resolves our issues, follows up to ensure everything is running smoothly, and encourages us to reach out anytime. Overall, I highly recommend this app. It’s both affordable and incredibly helpful for managing B2B access.

Kaupapa Tees

Sep 02, 2025  on Shopify

App works perfectly! Even when I needed assistance from the support team, they were able to help me out quickly and efficiently.

Dermatriz

Aug 31, 2025  on Shopify

not work as described, even pro plan is joined, prices are still visible in goggle search and sometimes customer still able to purchase even lock is on, caused big trouble to B2B customers. CS feedback cannot guarentee 100% hidding all the prices. Totally irresponsible.

QuickClips

Aug 29, 2025  on Shopify

I have been so appreciative of the quick and helpful support! This app seems to have every feature easily accessible and intuitive to use! Very powerful and functional!

Bepapaia

Aug 28, 2025  on Shopify

I installed the Sami app and I’m very happy so far. The assistance was fast and extremely helpful, making the setup process smooth and easy. It works perfectly in 4 languages, even though my theme is highly customized. Everything integrated without any issues, and the support team was quick and professional. A great experience overall!

The Palmetto Market

Aug 28, 2025  on Shopify

It was quick and easy and customer service was very helpful! I was up and running with a password protected page in minutes!

Shinkah Beauty & Wellness

Aug 27, 2025  on Shopify

It took a while for me to get it working how I wanted it to work, but Haley was so consistent, patient and helpful in seeing it through. If it wasn’t for her specifically, I would’ve uninstalled the app and looked elsewhere. I’m completely happy with how everything turned out. Great customer service.

このみ先生のセルフケアSHOP

Aug 24, 2025  on Shopify

This is a great app! My goal was to password protect specific products, but I didn't realize it could be so easy! The app's Japanese is also easy to understand and use. As a customer, I really appreciate that I can try it out with the free plan! When I had a question, I was very grateful for the quick support I received via chat! Thank you, Haley and your team!

Lizzy Doodle Publishing

Aug 22, 2025  on Shopify

Great customer service on this app! Lyla was quick to respond and resolved the questions/issues I had very quickly. The free plan allows one lock and is perfect for my needs at this time. I will definitely consider the paid version when I need additional locks in the future. Thanks Lyla!

Getty Images Gallery

Aug 22, 2025  on Shopify

The Sami B2B Lock app has been excellent for managing our wholesale pricing. It allows us to hide prices entirely and make them visible only to our approved B2B clients. On top of that, we can control the “Add to Cart” button, so only our selected B2B clients can purchase items. Setup was straightforward, and it integrates smoothly with our Shopify store. Support has been hands-on and very reactive, which has been a real help.

Lynx Golf

Aug 21, 2025  on Shopify

Best customer support I have ever come across, Hayley and the team always go that extra mile to help you thank you!

TUCKER MERCH

Aug 21, 2025  on Shopify

Lyla was super helpful and very quick to respond and was clear in her direction I was able to figure out the problem and fix it very quickly. Highly recommend.

Korossy

Aug 20, 2025  on Shopify

I honestly felt like giving up before I'd even really started. Setting up the lock system was very overwhelming for me, as it was so different from what I’m used to and I’m not a very technical person. Once I contacted support I spoke to Haley and when she realised this, she took a very kind and gentle approach, breaking things down into simple steps and explaining everything in a way that made sense to me. This really helped ease my overwhelm. She made the whole process so much easier to manage and resolved all of my issues efficiently and smoothly. I truly appreciated her patience, support, and clear communication, it made such a big difference for me! Now I can actually understand the app and see the potential it has and am excited to integrate it into my store! Honestly, if it weren't for Haleys help with the Lock system I probably would have uninstalled the app and tried something else! so thank you again Haley :)

Be The Brand AB

Aug 20, 2025  on Shopify

This app really solved my issue of selling B2B with password protected collections. Quck and helpful support is always a bonus!

Hoops & Threads

Aug 17, 2025  on Shopify

I love this app! It does exactly what it promises! I ran into one difficulty and the team was quick to respond and fixed my problem which turned out to be my own error. Highly recommend!

The Perennial Homestead

Aug 13, 2025  on Shopify

The support team at Sami B2B Lock made it so simple to customize my website and isolate our wholesale products from our consumer-facing shop page. Very happy with the results!

Mr Big

Aug 12, 2025  on Shopify

Haley was super helpful and fantastic to deal with, She sorted my issues out in super quick time and made it very easy to deal with her. Thanks so much

B2B COREXSPORT

Aug 06, 2025  on Shopify

Excelente atención, servicio de 10 y resolución de problemas aún siendo desconocimientos técnicos del cliente. Muy recomendado.

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