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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (849)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

distilleriedescevennes

Jun 25, 2025  on Shopify

Good app, however, it didn't work right away when I installed it. I had to contact their technical team, but they were very responsive, so no issues there. Just a little pricey too. Aside from these two points, it's a 5-star rating.

RDX Sports | Switzerland

Jun 25, 2025  on Shopify

We use the B2B/Wholesale by BSS app for our RDX Sports Switzerland store and are extremely satisfied with it. The app runs smoothly and offers a wide range of helpful features for B2B operations. A big thank you to the customer support team – always available and efficient. Special thanks to Louis, who was especially responsive, professional, and a pleasure to work with. We highly recommend this app to any business operating in the B2B space.

Thinking MU

Jun 18, 2025  on Shopify

This app helped us achieve and put in practice our discount strategy for segmented customers and markets with a very effective way. Special mention to the support team that was always available and ready to help to solve any problem

Schlechte Karten

Jun 17, 2025  on Shopify

We were looking for an easy way to create a B2B store within our small B2C store which which worked great with B2B Wholesale Solution. We use most of the features and they work like charm. What I really need to emphasize though is the BSS support. We really had a lot of questions and requests and the team always reacted really fast and did their best to help us. A few customizations had to be done and they always managed to get them done within a maximum of two days, usually within hours. Thanks so much! :)

AJ Trade Group

Jun 17, 2025  on Shopify

Great app and five star support. It covers everything you will need for your B2B needs. Great support too

Surprise Chain

Jun 16, 2025  on Shopify

We started using the BSS Solution app for our wholesale website to better manage pricing, product visibility, and ordering rules tailored to different customer groups. From the beginning, the app has been fantastic to work with—it offers a wide range of practical features that are actually useful, not just fluff. One of our favorite features is the product incremental feature, which allows us to control order quantities without having to create separate variants in our inventory system. This has saved us a lot of time and effort in product setup and management. The customer support has been amazing. Jonas has been incredibly helpful, friendly, and patient—he took the time to answer all our questions and worked with the tech team to help us customize everything exactly as we needed. Highly recommend this app for any business looking to streamline their wholesale operations!

Goldie

Jun 13, 2025  on Shopify

app works great, in our case as a workaround for a wholesale solution using quotes. The BSS team has made some adjustments to the app on our request in a swift and professional manner. Can recommend to anyone looking to a B2B wholesale option without paying the shopify most expensive plan.

Geschenk geven

Jun 13, 2025  on Shopify

What a great customerservice they have. I had some questions and the team (Louis) is great. Quick response. Thanks so Much

GoNorth

Jun 13, 2025  on Shopify

Simple and easy to use when you get in to it, great help from Jonas, top guy, solves your problems and fast help.

Lucid Glass

Jun 11, 2025  on Shopify

We've been using the BSS B2B & Wholesale Solution App and are truly impressed – especially by how easy it is to use. The interface is well-organized, and core features like tiered pricing, customer groups, and registration forms are quick to set up. Even without technical expertise, it's simple to get started and manage everything. What really stands out, though, is the exceptional support. No matter how big or small the question, the support team is always extremely responsive and helpful. We’d especially like to mention Raymond and Anne – both are incredibly knowledgeable, friendly, and truly dedicated. They take the time to provide clear instructions (often with screenshots or videos) and are always focused on finding the right solution. This app is a real gem for anyone working in B2B on Shopify – highly recommended!

GlowKontor

Jun 11, 2025  on Shopify

The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience. While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.

EDL Großhandel

Jun 10, 2025  on Shopify

There are many B2B Apps out there but this is undoubtedly the best. So lets get into the details: 1.) The App covers almost all functions necessary in order to run a B2B Shopify Store if not all of them. It offers so much we had to slowly expand the feature set and are finding new gems every time we visit the app. 2.) It is highly customizable. You can tailor it exactly to your needs even assigning different priorities to discount rules for instance to make sure the customer gets the best deal available to them under your applied rules. 3.) You can translate everything that is visible to the customer in your language of choice. But the biggest selling point of this app is not the app itself but the people behind it. This is by far the best customer support we ever had with any Shopify app. They go above and beyond to help you with any kind of questions or inquiries. No matter if you need installation of functions on your specific theme or you want someone to check if the pricing rule you have setup is setup correctly. Their support is better than most paid supports we ever encountered and is above all free! To make my point clear: If you are looking for a B2B App you will be well of with this one. Lastly, thanks Emma for your ongoing great support and patience. And thanks to your IT-Team.

Mağazam

Jun 06, 2025  on Shopify

The app really works extremely effectively. Customer Service is excellent. Especially the price adjustments and cart rules work flawlessly. You can use it without thinking.

Palais Wholesale

Jun 06, 2025  on Shopify

The app provides a fine user experience for offering various discounts (custom pricing) to different business customers of ours. Emma has always been there for when we had questions or something needed to be adjusted, thanks!

FCR Accessoires

Jun 05, 2025  on Shopify

Excellent service, attentive and responsive professionals who know their trade. It's a pleasure to be able to talk to them, and to get ideas for developments to suit our needs. The tax and display functions are great. Exoneration works very well (provided it's perfectly configured). It's a great opportunity to be supported by BSS. Thank you Emma & Tapo.

SAFE GEAR

Jun 05, 2025  on Shopify

Absolutely fantastic app for B2B functionality on Shopify! It works seamlessly and has all the features we needed—but what really sets it apart is the outstanding customer support. Emma has been incredibly helpful, responsive, and knowledgeable. Every question was answered quickly and clearly, and she went above and beyond to ensure we were set up for success. Highly recommend this app, especially for the top-tier support!

5Tsports

Jun 04, 2025  on Shopify

Support is what makes this app so good. If I have ever had an issue the team gets it sorted quick. Does everything it says it will, well worth it

Lausitzer Solar

Jun 02, 2025  on Shopify

The app has many useful features. Emma and the team help resolve every issue that comes up. Try it – you won’t regret it!

smith&burton USA

Jun 02, 2025  on Shopify

Support to get the app fit for our purpose has been amazing. Thanks to Hill and Team for going above and beyond.

Enamorado Specialty Syrups

May 28, 2025  on Shopify

Selina and Jonas are spectacular at what they do! Selina reached out to me outside of her normal business hours to try and assess my situation and offer her help. While I unfortunately couldn’t respond in a timely manner, she sent me instructions on how to resolve my issue. Soon after, once back in regular hours, Jonas followed up to ensure I got the assistance I needed. They were both very friendly and helpful, ensuring I knew the process to resolve my issue and offered their support should I need more assistance. Jonas responded to my emails incredibly quickly and my issue was resolved in no time! They worked as a very strong team and I had no issues working with two people. I didn’t need to repeat myself or go through any steps multiple times. Tremendous service and they made everything so easy!! Thank you Selina and Jonas!

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