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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (832)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

5Tsports

Jun 04, 2025  on Shopify

Support is what makes this app so good. If I have ever had an issue the team gets it sorted quick. Does everything it says it will, well worth it

Lausitzer Solar

Jun 02, 2025  on Shopify

The app has many useful features. Emma and the team help resolve every issue that comes up. Try it – you won’t regret it!

smith&burton USA

Jun 02, 2025  on Shopify

Support to get the app fit for our purpose has been amazing. Thanks to Hill and Team for going above and beyond.

Enamorado Specialty Syrups

May 28, 2025  on Shopify

Selina and Jonas are spectacular at what they do! Selina reached out to me outside of her normal business hours to try and assess my situation and offer her help. While I unfortunately couldn’t respond in a timely manner, she sent me instructions on how to resolve my issue. Soon after, once back in regular hours, Jonas followed up to ensure I got the assistance I needed. They were both very friendly and helpful, ensuring I knew the process to resolve my issue and offered their support should I need more assistance. Jonas responded to my emails incredibly quickly and my issue was resolved in no time! They worked as a very strong team and I had no issues working with two people. I didn’t need to repeat myself or go through any steps multiple times. Tremendous service and they made everything so easy!! Thank you Selina and Jonas!

Lassic Ltd

May 27, 2025  on Shopify

Easy to use, great features needed for us as a business. Any issues, Jonas has been able to support with every aspect.

Koosvanderbeek.nl

May 27, 2025  on Shopify

Jonas and his team made quick and create changes to let it fit perfect for us. Great app what fills the hole to Shopify Plus. Thank BSS!

B2B Resellers

May 27, 2025  on Shopify

We would like to express our gratitude to Jonas for the excellent support provided during the installation of the APP. From the very beginning, he was helpful, knowledgeable, and very attentive to our needs. He guided us with great professionalism, clearly explaining each step and supporting us throughout the entire process until the APP was fully activated. His assistance was timely, precise, and truly valuable. It was a pleasure working with him – thank you so much, Jonas!

PEPELINI

May 26, 2025  on Shopify

The App is very nice! But the Support is even better! Very fast responding! Casey and Joy helped me out to solve some bugs in the code i made and also custom coded some things i needed. I can really recommend this app and much more the support! Other App owners can take a look at them, how a real good support should work! Many thanks! :)

ilcapo.pizza

May 26, 2025  on Shopify

Great app with exact the functionalities which we need. The support team has been fantastic in their help to get the app set up and modify it to our specific needs. Big shoutout to Jonas here for his help!

Wild Boar Bike Racks

May 25, 2025  on Shopify

great solution for wholesaling. Many options to provide to wholesale customers and great support from the App providers.

Manufaktur Liebevoll

May 23, 2025  on Shopify

Sehr gute Erfahrung mit dem Support. Dieser ist schnell und zuverlässig. Fragen werden sehr zeitnah beantwortet und es werden kompetente Lösungen gefunden.

Suomibox

May 21, 2025  on Shopify

The support team is incredibly responsive and sincere. Every time I had a question, they responded quickly and thoroughly. You can feel that they truly care about helping users. Highly appreciated!

INFLUENCER

May 20, 2025  on Shopify

I would recommend this app because the customer support is exceptional. They always do their best to help you out and always find a suitable solution for all your needs. The app works greatly and it's easy to use and understand.

Teter Warm

May 20, 2025  on Shopify

really enjoyed working with them, they are quick to response to my questions and they offer help and custom tools for our store

Virunga Origins

May 16, 2025  on Shopify

we recently started using thi app, and we are very impressed! User-Friendly: The interface is intuitive and easy to navigate. Great Features: It has everything I need for managing B2B transactions efficiently. Responsive Support: Customer service is quick and helpful.

Ratter Baits

May 16, 2025  on Shopify

It's a very good app, but the best is their support team. Raymond and Nam D are the best of the best.

Huupa Coffee

May 12, 2025  on Shopify

Easy to install, and the support team was very quick and kind. I tried several wholesale apps and this was the best one.

equosaurora

May 09, 2025  on Shopify

The customer service (especially Louis) from BSS is outstanding – responses are fast, knowledgeable, and genuinely friendly. Even with more complex requests like customizations or tax display issues in the B2B setup, the support team takes the time to provide clear solutions and guides you step by step through the process. You feel taken seriously and professionally supported – a true highlight of this app. We still have a few topics where we hope for a more satisfying solution in the future, but we are currently in the testing phase and fully satisfied so far.

Brands2Business

May 07, 2025  on Shopify

This app is exactly what we needed for our B2B setup, offering reliable, flexible, and feature-rich functionality. What really stands out is the support: a huge thank you to Emma for her kindness and efficiency, and to the tech team for quickly and accurately handling all our requests. Great experience. Highly recommended.

Brief Insanity Wholesale

May 01, 2025  on Shopify

We haven’t launched our site yet, but so far, this app has been everything we hoped for. The features are impressive, even on the basic plan which includes custom registration forms and volume-based discounts. We’re already considering upgrading to the advanced plan for even more functionality. It has everything you need to run a wholesale business smoothly. Plus, the customer support is outstanding. Fast, helpful, and detailed every time we’ve reached out.

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