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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (859)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Mega Moto Peças - Armazém de Peças e Acessórios

Jul 10, 2025  on Shopify

Nice App, works very well with my theme. I used Net terms and Custom pricing and is very friendly and usefull. I needed a little help in cart page and the support team respond very quickly.

MIAMIO B2B

Jul 10, 2025  on Shopify

We were looking for an alternative to the Shopify Plus plan for our online store, specifically to support our B2B operations – and with this app, we’ve pretty much found it. It covers almost all the features needed to run a professional B2B shop. One of our favorite features is the ability to fully customize the checkout process. For example, orders can be reviewed again before being finalized, which is crucial for our B2B workflows. Additionally, the app allows us to define custom shipping rules and offers many other powerful functions that help tailor the store to our needs. What really stands out, though, is the customer support: whenever we’ve had a question, someone has responded via chat within two minutes, fast, friendly, and always helpful. Highly recommended!!

frankdentalshop

Jul 10, 2025  on Shopify

Die App ist wirklich super man kann auch Kundenspezifische Hausrabatte einspielen diese werden in jedem Produkt angezeigt und auch beim Checkout außerdem ist der Support wirklich unfassbar schnell und prima.

Casco Antiguo USA Inc

Jul 09, 2025  on Shopify

I had issues with the custom pricing Emma from support was very helpful and solved it instantly.

musiclily

Jul 08, 2025  on Shopify

The Custom Pricing function in BSS is very powerful, allowing me to easily offer special discounts to my customers, which is very helpful in increasing order volume. Outstanding support from customer service Emma and the technical team! When I reported an issue, they responded immediately and followed up to ensure everything worked perfectly. Their fast, professional after-sales service makes this app stand out. Highly recommended!

veterinary.shop LP

Jul 04, 2025  on Shopify

We're using the app to manage custom B2B terms, and it has been working very well for our needs. The support team responded quickly and helped us customize our theme code so the app would work exactly as we wanted. Great service and fast, helpful support!

Didinsky

Jul 03, 2025  on Shopify

Muy buena opción para precios especiales para el B2B. Además el soporte es increible, te ayudan en todo momento e incluso modifican la app para adaptarse a lo que necesitas

Les Poochs Luxury Products

Jul 03, 2025  on Shopify

The BSS app made it really easy to add B2B to our Shopify store. Wholesale customers could register easily and access trade pricing. Jonas and the team have been very supportive, ready to help with any questions I have. Highly recommend.

Artho shoes

Jul 01, 2025  on Shopify

What an amazing support from Bss, Special mention to Emma. It has been easy to set-up the app with their support.

Ciao Ciao

Jul 01, 2025  on Shopify

App works just how we needed it to. The team has been SUPER helpful in setting it up and making sure all our concerns are addressed and set up the way we want it to. Very useful tool, recommend !

distilleriedescevennes

Jun 25, 2025  on Shopify

Good app, however, it didn't work right away when I installed it. I had to contact their technical team, but they were very responsive, so no issues there. Just a little pricey too. Aside from these two points, it's a 5-star rating.

RDX Sports | Switzerland

Jun 25, 2025  on Shopify

We use the B2B/Wholesale by BSS app for our RDX Sports Switzerland store and are extremely satisfied with it. The app runs smoothly and offers a wide range of helpful features for B2B operations. A big thank you to the customer support team – always available and efficient. Special thanks to Louis, who was especially responsive, professional, and a pleasure to work with. We highly recommend this app to any business operating in the B2B space.

Thinking MU

Jun 18, 2025  on Shopify

This app helped us achieve and put in practice our discount strategy for segmented customers and markets with a very effective way. Special mention to the support team that was always available and ready to help to solve any problem

Schlechte Karten

Jun 17, 2025  on Shopify

We were looking for an easy way to create a B2B store within our small B2C store which which worked great with B2B Wholesale Solution. We use most of the features and they work like charm. What I really need to emphasize though is the BSS support. We really had a lot of questions and requests and the team always reacted really fast and did their best to help us. A few customizations had to be done and they always managed to get them done within a maximum of two days, usually within hours. Thanks so much! :)

AJ Trade Group

Jun 17, 2025  on Shopify

Great app and five star support. It covers everything you will need for your B2B needs. Great support too

Surprise Chain

Jun 16, 2025  on Shopify

We started using the BSS Solution app for our wholesale website to better manage pricing, product visibility, and ordering rules tailored to different customer groups. From the beginning, the app has been fantastic to work with—it offers a wide range of practical features that are actually useful, not just fluff. One of our favorite features is the product incremental feature, which allows us to control order quantities without having to create separate variants in our inventory system. This has saved us a lot of time and effort in product setup and management. The customer support has been amazing. Jonas has been incredibly helpful, friendly, and patient—he took the time to answer all our questions and worked with the tech team to help us customize everything exactly as we needed. Highly recommend this app for any business looking to streamline their wholesale operations!

Goldie

Jun 13, 2025  on Shopify

app works great, in our case as a workaround for a wholesale solution using quotes. The BSS team has made some adjustments to the app on our request in a swift and professional manner. Can recommend to anyone looking to a B2B wholesale option without paying the shopify most expensive plan.

Geschenk geven

Jun 13, 2025  on Shopify

What a great customerservice they have. I had some questions and the team (Louis) is great. Quick response. Thanks so Much

GoNorth

Jun 13, 2025  on Shopify

Simple and easy to use when you get in to it, great help from Jonas, top guy, solves your problems and fast help.

Lucid Glass

Jun 11, 2025  on Shopify

We've been using the BSS B2B & Wholesale Solution App and are truly impressed – especially by how easy it is to use. The interface is well-organized, and core features like tiered pricing, customer groups, and registration forms are quick to set up. Even without technical expertise, it's simple to get started and manage everything. What really stands out, though, is the exceptional support. No matter how big or small the question, the support team is always extremely responsive and helpful. We’d especially like to mention Raymond and Anne – both are incredibly knowledgeable, friendly, and truly dedicated. They take the time to provide clear instructions (often with screenshots or videos) and are always focused on finding the right solution. This app is a real gem for anyone working in B2B on Shopify – highly recommended!

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