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Customer reviews: BSS B2B & Wholesale Solution

Reviews (881)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Manufaktur ZARTGEFÜHL

Sep 22, 2025  on Shopify

Die app funktioniert nur schlecht und nur auf einigen themes. Die Hilfe ist gleich null. Man muss Tagelang auf eine Antwort warten. Nicht zu empfehlen

GBA Enterprises Ltd.

Sep 18, 2025  on Shopify

I started using the BSS B2B Solution app because I needed a reliable way to manage multi-tier pricing and wholesale orders in Shopify, something the native discounts couldn’t handle. My favorite features are custom pricing, customer segmentation, and POS Pro integration, which have saved me hours of manual work and kept my retail and wholesale pricing consistent across channels. Special thanks to Jonas, who was very helpful during setup and support. If you’re running a wholesale or B2B business on Shopify, this app is a must-have.

Ma boutique

Sep 18, 2025  on Shopify

Really good solution for B2B price/quantity ! Excellent support from Hill and the devs team to make it suitable for my needs!d

In Motion Design

Sep 16, 2025  on Shopify

Making some progress in creating our wholesale site. I recommend using this to start learn how to create your wholesale business. This app provides many tools and you get support from the developers.

Faan Fruit

Sep 15, 2025  on Shopify

The app allowed us to easily activate B2B sales, enabling specific pricing for each product variant. The support team is efficient and always available to help you achieve your goals.

Specialist Small Craft

Sep 12, 2025  on Shopify

Great App. Fantastic support. Shout out to Jonas who helped us through a glitch. Highly recommended.

MPR Truck Parts

Sep 09, 2025  on Shopify

Excellent customer service and constantly improving. Provides some features for discounts and price lists that are missing from the lower tiers of Shopify, which saves us from having to buy the whole package for just a few features. Jonas and Selina have been very helpful for technical information and installation.

Prime Fragrances

Sep 06, 2025  on Shopify

This App is always breaking or down, very limited support only during certain hours. You cannot run a business using this app.

Direct Suspensions

Sep 05, 2025  on Shopify

Great app. Support very helpful and happy to do customisation on the theme as required to support the app. Has a lot of powerful wholesale features that other apps don't!

Nordvik

Sep 04, 2025  on Shopify

Greate support and I think the pricing features in addition to their interface make them a great choice

Kaiserman Jewellery

Sep 02, 2025  on Shopify

A great cost effective way to do B2B without having a massive budget; these guys have been great in helping with the installation, any bug fixes and all my questions from someone who doesn't understand all the tech jargon at all. They have been quick to reply and quick to fix all the issues I had, sometimes even on the weekends! Highly recommended

Siesta Crafts

Aug 29, 2025  on Shopify

Works great as a solution to the B2B problem! Much more cost effective than Shopify Plus. Support are very helpful and will help with customisation.

Endurrad.com

Aug 26, 2025  on Shopify

Un’unica app per tutto il B2B BSS B2B & Wholesale Solution ci ha permesso di gestire in modo semplice e scalabile listini riservati, sconti per quantità e regole di visibilità dedicate ai clienti business. L’impostazione tramite tag e segmenti è intuitiva e non richiede sviluppo custom: in pochi passaggi abbiamo creato profili diversi (rivenditori, distributori, partner) con prezzi e condizioni su misura.

Passioni

Aug 20, 2025  on Shopify

We used BSS Commerce to create a B2B portal for our online shop. This is the best app for our shop and there are so many settings and configurations you can adjust - depending on your billing plan of course. everything works seamlessly and when it doesn't, their support is super knowledgable and quick with a solution. Jonas from the team has been the biggest help! I could not have achieved anything without his support and I would still be there struggling. Just a heads up: their contact hours may not be aligned with your working hours - since they are based in Vietnam- but you will ALWAYS have the answer waiting for you the next day. And when online, they answer super quickly! I can suggest this app to anyone who wants to integrate b2b into their shop.

Hundebrille.eu

Aug 19, 2025  on Shopify

We have been using the app for several months so that we can also serve our B2B customers in our B2C shop. This app was recommended to us, and I have to say, we have not been disappointed. The app can do everything you need for B2B customers and is well structured. It's great that this app is regularly updated with new features. I would like to mention Jonas, who helped us quickly and comprehensively with the setup. Many thanks to Jonas and the whole team for your support.

Ma boutique

Aug 19, 2025  on Shopify

Really good solution for B2B price/quantity ! Excellent support from Hill and the devs team to make it suitable for my needs!

Colore

Aug 08, 2025  on Shopify

we're using the app to manage custom B2B terms, and it's worked wonders for our needs. The support team responded quickly despite time differences and helped us customize our theme code and even helped us integrate a third-party app so the app worked exactly as we wanted. Excellent service and fast, helpful support!

Stakk

Aug 05, 2025  on Shopify

Great app with a lot of functions that makes it easier and more cost effective compared to the higher price for getting the same functions with shopify. We have used it for our B2B sales and creating various price groups which have been great! Again, Jonas in the support is very helpful when questions arise.

Super-snel.nl

Aug 05, 2025  on Shopify

The B2B chat helped me very well — they respond very quickly and immediately understand what I need.

SL LIGHTING

Aug 04, 2025  on Shopify

Louis has been instrumental in helping us get everything set up smoothly. From the start, his support has been consistent, proactive, and incredibly efficient. The instant responses we've received have made a huge difference, especially when dealing with the demands of running a business around the clock. Having someone as responsive and knowledgeable as Louis on our side has given us the confidence and peace of mind to focus on growing the business, knowing that any issues or questions will be addressed quickly. His dedication and professionalism truly stand out, and we genuinely appreciate the level of support he provides.

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