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Customer reviews: BSS B2B & Wholesale Solution

Reviews (869)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Kaiserman Jewellery

Sep 02, 2025  on Shopify

A great cost effective way to do B2B without having a massive budget; these guys have been great in helping with the installation, any bug fixes and all my questions from someone who doesn't understand all the tech jargon at all. They have been quick to reply and quick to fix all the issues I had, sometimes even on the weekends! Highly recommended

Siesta Crafts

Aug 29, 2025  on Shopify

Works great as a solution to the B2B problem! Much more cost effective than Shopify Plus. Support are very helpful and will help with customisation.

Endurrad.com

Aug 26, 2025  on Shopify

Un’unica app per tutto il B2B BSS B2B & Wholesale Solution ci ha permesso di gestire in modo semplice e scalabile listini riservati, sconti per quantità e regole di visibilità dedicate ai clienti business. L’impostazione tramite tag e segmenti è intuitiva e non richiede sviluppo custom: in pochi passaggi abbiamo creato profili diversi (rivenditori, distributori, partner) con prezzi e condizioni su misura.

Passioni

Aug 20, 2025  on Shopify

We used BSS Commerce to create a B2B portal for our online shop. This is the best app for our shop and there are so many settings and configurations you can adjust - depending on your billing plan of course. everything works seamlessly and when it doesn't, their support is super knowledgable and quick with a solution. Jonas from the team has been the biggest help! I could not have achieved anything without his support and I would still be there struggling. Just a heads up: their contact hours may not be aligned with your working hours - since they are based in Vietnam- but you will ALWAYS have the answer waiting for you the next day. And when online, they answer super quickly! I can suggest this app to anyone who wants to integrate b2b into their shop.

Hundebrille.eu

Aug 19, 2025  on Shopify

We have been using the app for several months so that we can also serve our B2B customers in our B2C shop. This app was recommended to us, and I have to say, we have not been disappointed. The app can do everything you need for B2B customers and is well structured. It's great that this app is regularly updated with new features. I would like to mention Jonas, who helped us quickly and comprehensively with the setup. Many thanks to Jonas and the whole team for your support.

Ma boutique

Aug 19, 2025  on Shopify

Really good solution for B2B price/quantity ! Excellent support from Hill and the devs team to make it suitable for my needs!

Colore

Aug 08, 2025  on Shopify

we're using the app to manage custom B2B terms, and it's worked wonders for our needs. The support team responded quickly despite time differences and helped us customize our theme code and even helped us integrate a third-party app so the app worked exactly as we wanted. Excellent service and fast, helpful support!

Stakk

Aug 05, 2025  on Shopify

Great app with a lot of functions that makes it easier and more cost effective compared to the higher price for getting the same functions with shopify. We have used it for our B2B sales and creating various price groups which have been great! Again, Jonas in the support is very helpful when questions arise.

Super-snel.nl

Aug 05, 2025  on Shopify

The B2B chat helped me very well — they respond very quickly and immediately understand what I need.

SL LIGHTING

Aug 04, 2025  on Shopify

Louis has been instrumental in helping us get everything set up smoothly. From the start, his support has been consistent, proactive, and incredibly efficient. The instant responses we've received have made a huge difference, especially when dealing with the demands of running a business around the clock. Having someone as responsive and knowledgeable as Louis on our side has given us the confidence and peace of mind to focus on growing the business, knowing that any issues or questions will be addressed quickly. His dedication and professionalism truly stand out, and we genuinely appreciate the level of support he provides.

Myles Gray

Jul 29, 2025  on Shopify

great app and even better support, whenever i have any issues the support team assist me so quickly and always provide a solution.

Best Abrasives

Jul 28, 2025  on Shopify

Jonas helped so much with the implementation of this app - he went above and beyond my expectations until I was completely satisfied! Thanks so much!

EXTENSIONS HAIR SHOP

Jul 28, 2025  on Shopify

The app is particularly helpful when you need to manage B2B customers. It was sometimes not compatible with our theme, but the support does an excellent job. They reply very quickly and immediately try to solve all the issues. We recommend this app!

ID Garden Centre

Jul 28, 2025  on Shopify

By far the best App dev company i've worked with (And i've used Shopify for over 10 yrs) This company have custom coded elements for us during the integration which would not have been otherwise possible! Absolutely amazing service!! 5 stars!!!

Lift-Spares.se

Jul 25, 2025  on Shopify

I started using the app because I needed a way to set up bulk pricing and separate price lists for different customers, which Shopify Basic doesn’t support. Impressed me most was the support team, especially Jonas, who went above and beyond to help with setup and customization. Beyond that, quick to set up, and refreshingly stable with no bugs in my experience. This has allowed me to turn a limited Shopify Basic store into a fully functional B2B wholesale platform, while still keeping the B2C customers. That’s no easy task. Many thanks! // Salah, CEO, Lift-Spares.se

Good For Me Business

Jul 24, 2025  on Shopify

Working great, good customer support, fast setup, solves all b2b needs :) I'm using Advanced pricing plan, true all in one app!

KAPR - Exclusive Hairstyle Products

Jul 24, 2025  on Shopify

We use this app to manage both our consumer and wholesale customers in a single Shopify store. It allows business clients to place bulk orders quickly or request a quote using a simple and intuitive interface. This saves our team valuable time and provides a smooth customer experience. The BSS support team has been incredibly helpful with setup and adjustments. Their expertise and fast response time make this app stand out. Highly recommended for any store looking to serve B2B and B2C in one environment.

Julie Pischke Designs

Jul 23, 2025  on Shopify

Great experience, ran into issues with a new theme, and the support was able to help me get everything sorted through chat and got everything working! Highly recommend!

Abbondanza.com

Jul 22, 2025  on Shopify

Because Shopify does not offer options for B2B sales (unless you use Shopify Plus), we were looking for a solution. Our desire was to serve both our retail customers and our B2B customers in one environment. Fortunately, after some research, we found the app BSS B2B & Wholesale Solution that allowed us to make this happen. The support is excellent! Whenever we contacted through the BSS Solutions app, Jonas always responded quickly and very helpfully. Our questions were answered almost immediately and any problems quickly resolved. If we had to mention some cons, it is that for creating and/or sending invoices you still need to find an external app or create the invoices manually. Furthermore, you need at least the Advanced Plan if you want to reverse VAT and at least Platinum if you want to set custom prices for different product variants and/or collections. All in all, this doesn’t make the app cheap, but it is still a lot cheaper than the Shopify Plus Plan.

7thEarthStudios

Jul 16, 2025  on Shopify

We got this app as we needed a solution for seamless B2B purchasing. This has been the best app we have come across - professional - seamless and works wonders for our business. Not only that the team even did some custom work for us EXACTLY how we wanted them to do without hesitation. Their support is available at a moments notice so this app is a must for any b2b company looking to scale

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