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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (945)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Fruve

Apr 16, 2025  on Shopify

Amazing app, I originally installed 4 different B2B apps to test, the features and support for BSS, B2B Pricing and Lock are by far the best available. Don't bother with other apps, just work with the BSS team and you won't regret it!

RBoutique

Apr 09, 2025  on Shopify

The app works very well. It has a lot of functions. But those I appreciated more, it is the support. Emma and the tech team have satisfied our requests to customize the theme in short time. I suggest this app to who has needs to work with b2b.

So Posh

Apr 08, 2025  on Shopify

Switched over after the update to Shopify Markets which rendered all other B2B apps obsolete. The app works. The team is incredibly helpful with the full installation and knowledgeable of the nitty-gritty of the app.

Falling Leaf Tea & Tarot

Apr 08, 2025  on Shopify

The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan. Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.

Happy Pig Studio

Apr 04, 2025  on Shopify

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

Yarn Food

Apr 03, 2025  on Shopify

Agree with other reviewers that the support team on this app are second to none. A reason in of itself for selecting this app. Thanks to them we're up and running now.

lvng-shop

Mar 27, 2025  on Shopify

The implementation of the BSS B2B app is almost complete. Super nice contact and taken step by step in creating the registration form, thanks so much for your help so far! :)

eitech

Mar 27, 2025  on Shopify

Very helpful app and great and quick support. - Registration form incl. upload option for files - Customer e-mails with information on registration upon activation - The option to set up tax exemptions We are very satisfied! In the future, it will hopefully be possible to import prices so that they don't have to be maintained manually and the multilingualism needs to be expanded.

Earth Buddy Pet

Mar 27, 2025  on Shopify

After spending an entire day trying to troubleshoot an issue with the discount code field disappearing during checkout, Jonas from the BSS support team resolved it in under 10 minutes. He immediately understood the problem, knew exactly what needed to be done, and guided me on applying the fix without any back-and-forth. Incredibly efficient and knowledgeable. Excellent support — thank you, Jonas!

Get Pierced Co.

Mar 27, 2025  on Shopify

Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.

ODE ONA

Mar 26, 2025  on Shopify

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

Messeshop24

Mar 24, 2025  on Shopify

The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!

INFERNO BODY JEWELLERY

Mar 21, 2025  on Shopify

I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like.

vegairoa

Mar 20, 2025  on Shopify

Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly

TGP MotoRacing

Mar 20, 2025  on Shopify

Wir nutzen die B2B Großhandelslösung von BSS Commerce für unseren Shopify-Shop und sind absolut zufrieden! Besonders hervorzuheben ist der schnelle und hilfsbereite Kundenservice – das Team reagiert immer zügig und versucht, alle Anliegen bestmöglich zu lösen. Die App selbst ist leistungsstark, bietet viele nützliche Funktionen für den Großhandel und lässt sich gut an individuelle Bedürfnisse anpassen. Klare Empfehlung für alle, die eine B2B-Lösung suchen!

INFERNO BODY JEWELLERY

Mar 17, 2025  on Shopify

This app offers multiple functions and I have yet to stumble upon something I need to do that this app will not do for me. Not only you can choose and pay for only the functions you need, but if you choose multiple, they integrate and work perfectly together. The support team does a great job of explaining everything and helping you set it up just the way you want it.

TAGZ

Mar 13, 2025  on Shopify

L'app fonctionne très bien et au moindre problème, le support est très réactif. Merci pour votre aide !

Apes Lab

Mar 07, 2025  on Shopify

The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations. First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level. Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant. I totally recommend this app, it’s team is amazing.

AOOA Caliper Covers

Mar 07, 2025  on Shopify

Very nice app, cheaper than shopify plus plan but same function. The customer service gave me much help! Here i will give Raymond 10 stars! very fast reply and patient! He sloved all my problem! Thank u

AH DIST

Mar 05, 2025  on Shopify

Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!

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