I had a great experience with AfterShip’s customer support. The team responded promptly, communicated clearly, and handled my request with patience and professionalism. They followed through and successfully resolved the issue. Truly appreciate the efficient and friendly service.

DO NOT USE THEIR APP! Please do not use this app. Their business development representatives will play tricks in the contract, preventing you from enjoying the communication rights you are entitled to. The validity period of communication emails is supposed to be 12 months, but the contract will state a shorter period. When there are remaining emails left, you cannot flexibly apply for an extension, and they will directly deduct the money from your account. It is recommended that everyone use Mailchimp. For unused remaining quotas in the package, it offers extensions of six months or one year, which is very flexible.

Jai is an awesome agent. He helped me with patience and answered all my questions. Give this guy a raise and make sure you never let him go or else it'll be your loss.

This review is only for support. We did not use the app much. With support, we had Aashna on the line, and our questions were answered instantly, and the issue was resolved right away. Thank you.

There are much better apps out there for email marketing! This one is pretty basic and customer support is the worst I have ever experienced! Don't waste your time and effort on this and go for something else.

DO NOT RECOMMEND We got charged for 6 months ($1,019.94) of no use after they denied usage and when we asked for a refund they said sorry its not possible. We also asked for a credit and they said no USER BEWARE!

I'd give it a zero, but clearly not an option. They charge for a "seat". Fine- not the biggest of deals, however canceling is a nightmare and chat support ridiculous. Very unresponsive and of course when I asked how I could cancel- they went radio-silent.

Great way to reach out to all of your customers and keep them updated and interested in your business and encourage them to buy more !

Very good application, recommended by shopify and fellow businesses! it helps me stay connected and closer to my customers. i would recommend!

I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person. They took my money but failed to deliver any service, and now I’m left without any real help. Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.