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Customer reviews: AfterShip Email Marketing,SMS

Develop by AfterShip

Reviews (6,390)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed opinions about "AfterShip Email Marketing, SMS." Many appreciate its user-friendly interface and valuable features that enhance marketing efforts. However, several users express concerns about customer support and billing issues, which have left some frustrated and considering alternative solutions. The app is generally well-regarded for its functionality and ease of use, but customer service consistency is a point of contention.

Key Strengths

  • User-friendly interface that makes setup quick and easy.
  • Effective marketing tools, including email and SMS services, that boost customer engagement.
  • High-quality customer support known for its quick and professional responses (notable mentions to team members like Jai, Shaim, and Ayushi).
  • Robust features that allow for seamless integration and effective marketing automation.
  • Positive impact on engagement rates and ROI, especially noted by businesses using advanced features.

Common Concerns

  • Account suspensions and billing issues, including overcharges and double billing.
  • Difficulties in reaching customer support, leading to unresolved problems.
  • Lack of certain features in free plans, limiting functionality without premium upgrades.
  • Some features require a higher payment plan, perceived as expensive by some users.
  • Concerns about the app's impact on store performance, especially related to uninstalling and reverting changes.

Final Thoughts

"AfterShip Email Marketing, SMS" is a potent tool for merchants seeking to enhance their marketing strategy with its comprehensive set of features and easy-to-use platform. While many users have positively highlighted its impact on business engagement and customer service, the app could benefit from addressing customer service and billing concerns to improve merchant satisfaction. For those considering this app, weighing its benefits against potential service issues is essential to ensure it aligns with their specific needs.

Peak Reach

Jan 20, 2025  on Shopify

Very good application, recommended by shopify and fellow businesses! it helps me stay connected and closer to my customers. i would recommend!

GLAMHALO

Jan 06, 2025  on Shopify

I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person. They took my money but failed to deliver any service, and now I’m left without any real help. Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.

Snooze Band

Dec 10, 2024  on Shopify

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

U-Solutions

Nov 23, 2024  on Shopify

Excellent app. Works great to let my customers know after-sale information. Try it! You won't be disappointed!

H.P. May Magick Shop

Sep 26, 2024  on Shopify

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

Totally Bri LLC

Sep 22, 2024  on Shopify

I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.

Tandem Tailz

Sep 03, 2024  on Shopify

Pawsome Email & SMS Marketing! AfterShip Email & SMS made keeping in touch with our pet-loving customers a breeze! Easy Setup: We were up and running in no time—super user-friendly! Customer Love: Our customers now get real-time updates on their orders, promos, and more. SMS? Total game-changer! Results: Boosted engagement and happy tail wags all around. Highly recommend!

Pretty Healthy

Aug 28, 2024  on Shopify

This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.

Sol De Campo

Aug 25, 2024  on Shopify

The support team (Karan) was helpful in resolving the issue quickly and educating on the available features of the app.

Yandex LtD

Aug 22, 2024  on Shopify

its just a wasting of time . they allot of issues , when i talked with customer service they traying to make me I'm the one who have the problem.

FINEST SCULPTURE

Aug 18, 2024  on Shopify

I like this app for its rich set of functions, it has everything I need. I highly recommend it to everyone.

Enchanted Wik Candle Co & Bar

Aug 17, 2024  on Shopify

The app is easy to use and is exactly what I was looking for regarding sending specific emails to our customers. Thanks!

9 DRAGONS

Aug 17, 2024  on Shopify

Have just started using this app and was provided with support via chat with an advisor which was very quick and helpful.

Digital Store

Aug 15, 2024  on Shopify

Un excellent service de suivi ! Après avoir utilisé Aftership pour suivre ma commande, je suis très satisfait du service. Les mises à jour étaient régulières et précises, ce qui a facilité le suivi de mon colis. L'interface est simple à utiliser et rend le suivi sans tracas. Je recommande Aftership pour une expérience de suivi fiable et efficace.

H&L

Aug 07, 2024  on Shopify

Great service for TIK tok stock feed but pricing is too high, We have moved from Aftership which was $1299 to CED commerce which is $249 they do exactly the same $1000 a month is a very big saving i would suggest to contact CED commerce

Naturally Organic You Shop

Jul 23, 2024  on Shopify

Shaim was very responsive and helpful in addressing my request within seconds of me messaging through the chat box. I am happy I chose AfterShip Email Marketing, SMS services. I believe in quality customer service and that is what they offer in addition to this great app! Highly recommend.

Divine Direction

Jul 18, 2024  on Shopify

Great customer service, love the color scheme, and their services as a whole are fantastic! Keep up the amazing efforts!

3HML

Jul 14, 2024  on Shopify

Les assistants sont très serviable dont Shaim qui m'a complétement aidé dans mes démarches avec amabilité.

Absolutely..pets

Jul 13, 2024  on Shopify

Im still getting to used to how this app works but the help are very good. I was given some positive help from Jai today. He quickly and professionally led me to the answer I need to fix a sales boost. Thanks Jai. Rob

SVB Ventures

Jul 07, 2024  on Shopify

We SVB Ventures, Thanks a ton to Mr Jai for supporting us on the issue on Automiely email marketing. Thanks again

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