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Customer reviews: AfterShip Email Marketing,SMS

Develop by AfterShip

Reviews (6,390)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed opinions about "AfterShip Email Marketing, SMS." Many appreciate its user-friendly interface and valuable features that enhance marketing efforts. However, several users express concerns about customer support and billing issues, which have left some frustrated and considering alternative solutions. The app is generally well-regarded for its functionality and ease of use, but customer service consistency is a point of contention.

Key Strengths

  • User-friendly interface that makes setup quick and easy.
  • Effective marketing tools, including email and SMS services, that boost customer engagement.
  • High-quality customer support known for its quick and professional responses (notable mentions to team members like Jai, Shaim, and Ayushi).
  • Robust features that allow for seamless integration and effective marketing automation.
  • Positive impact on engagement rates and ROI, especially noted by businesses using advanced features.

Common Concerns

  • Account suspensions and billing issues, including overcharges and double billing.
  • Difficulties in reaching customer support, leading to unresolved problems.
  • Lack of certain features in free plans, limiting functionality without premium upgrades.
  • Some features require a higher payment plan, perceived as expensive by some users.
  • Concerns about the app's impact on store performance, especially related to uninstalling and reverting changes.

Final Thoughts

"AfterShip Email Marketing, SMS" is a potent tool for merchants seeking to enhance their marketing strategy with its comprehensive set of features and easy-to-use platform. While many users have positively highlighted its impact on business engagement and customer service, the app could benefit from addressing customer service and billing concerns to improve merchant satisfaction. For those considering this app, weighing its benefits against potential service issues is essential to ensure it aligns with their specific needs.

She's Glam Hair Collection

Jul 05, 2024  on Shopify

Ayushi great support walks you through the steps needed to help you solve any problem you may come across

Flexii

Jul 04, 2024  on Shopify

Was really quick to respond, and directed me exactly where I needed to go when I couldn't figure out what I was doing. Thank you so much, amazing staff.

Petsylo

Jul 02, 2024  on Shopify

Automizely Marketing: The Game-Changer for Your Business! Automizely Marketing has revolutionized our approach to customer engagement. From seamless email campaigns to powerful automation tools, it’s a marketer’s dream! The intuitive dashboard and analytics provide deep insights, making data-driven decisions effortless. Their exceptional customer support is always ready to assist, ensuring a smooth experience. ️ With its robust features and innovative solutions, Automizely Marketing has significantly boosted our conversion rates and ROI. If you’re serious about scaling your business, Automizely Marketing is the ultimate tool. Join the success story and transform your marketing today! ✨

Barbeques and More

Jun 27, 2024  on Shopify

Very happy with Sadhan made this so easy for me & saved so much time. Small business owner needing help & support, so very grateful. Well done!

She's Glam Hair Collection

Jun 25, 2024  on Shopify

Jai great support walks you through the steps needed to help you solve any problem you may come across

Mijn winkel

Jun 20, 2024  on Shopify

Automizely Email Marketing is a game-changer! Its user-friendly interface and powerful features make email campaigns a breeze. The automation and segmentation tools are top-notch, helping us boost engagement and conversions. Plus, the responsive customer support ensures we always get the help we need. Highly recommend for anyone looking to elevate their email marketing strategy!

Là Roy India

Apr 18, 2024  on Shopify

Had used the free (trail) version first, liked the results so purchased the monthly essential plan, their customer service are also very prompt. May purchase the annual plan later if the store sees good results.

MAISHA

Apr 17, 2024  on Shopify

excellent customer support over and above. Always ready to help even with google meets to help with walking me throught the process. The product is more than was expected and the support is friendly and accessible.

Style Sensation Shop

Apr 16, 2024  on Shopify

i talk to Shaim he was very knowledgeable and understanding and very kind. he really helped me alot thanks,again

Essentra-Shop

Apr 14, 2024  on Shopify

I had a question regarding one of the flows Automizely Email Marketing,SMS is offering and instantly got a reaction of Ayushi who assisted me with clear directions and answers to to put it into practice. Perfect communication!

Hello Seoul

Apr 11, 2024  on Shopify

Very good service, fast communication. Thank you for the help Shaim from Aftership. Your service is the best. Thank you!

Woofio

Apr 10, 2024  on Shopify

The time-saving features of this app have been a game changer for me. I can now focus on other aspects of my business while knowing that my marketing efforts are being taken care of.

Stun By Ami

Apr 06, 2024  on Shopify

The agent i spoke to was very nice and knowledgeable. i would like to speak to same person again if i have any other issues. But so far i like the app

Tuxedo Action

Apr 03, 2024  on Shopify

I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings. Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them. Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users? Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading. In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Empress Curated Loungewear and Intimates

Apr 02, 2024  on Shopify

excellent, patient, professional support. It was a refreshing experience in a sea of mediocre customer support from other companies, where there is no clear customer appreciation, minimal knowledge and no accountability

Extraordinary

Jan 31, 2024  on Shopify

The app is easy to use and customer service is great. I have yet to try all the features, but so far it meets my expectations.

Nolaj Blu

Dec 26, 2023  on Shopify

Karen assisted me with some issues that I was experiencing and provided me with excellent customer service. I would highly recommend utilizing this app. Their service has never failed me so far.

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