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Customer reviews: Auto DS: AI Dropshipping & POD

Reviews (11,777)

Overall rating
4.9

What Merchants Think

Merchants have diverse opinions about "Auto DS: AI Dropshipping & POD". While many users appreciate the platform's automation features and ease of use, particularly for beginners, some express frustrations over billing issues and unexpected charges. Customer support receives mixed reviews; many commend it for responsiveness, while others criticize the handling of refund requests. Overall, while the app offers substantial utilities for dropshipping and print-on-demand businesses, it seems to have inconsistencies in service and pricing transparency.

Key Strengths

  • Automation of product sourcing, order fulfillment, and inventory management.
  • Easy integration with e-commerce platforms like Shopify.
  • User-friendly interface beneficial for beginners.
  • Comprehensive product data and research tools.
  • Helpful customer support with live chat options.

Common Concerns

  • Unexpected charges and billing discrepancies.
  • Complicated refund process and automatic charges post-cancellation.
  • Issues with product supply numbers and inventory accuracy.
  • High shipping costs and delays.
  • Lack of unique product offerings in certain niches.

Final Thoughts

"Auto DS: AI Dropshipping & POD" offers valuable features that can enhance the efficiency and effectiveness of running a dropshipping business. However, potential users should approach with caution, particularly regarding billing practices and product availability. For those willing to navigate these issues, the app remains a powerful tool for scaling online enterprises.

Uniquebuying

Mar 17, 2025  on Shopify

It’s incredible how much they value our business. They always respond within a few hours with accurate and helpful answers.

Green Organics

Mar 15, 2025  on Shopify

It was simple and convenient teaching me quite a lot of knowledge for a great cost. Would highly recommend to anyone!

The Koul

Mar 12, 2025  on Shopify

their customer service is on point and they assist requests so well and quickly, absolute queens as always

NextGenPrepared

Mar 11, 2025  on Shopify

Auto DS has a nice selection of items to choose from, but unfortunately their ability to fulfill orders is less than satisfactory. I had my first large order through my website and AutoDS failed to fulfill this order after 17 days of going back and fourth with their support team. I will no longer use this service.

Osblo.com

Mar 10, 2025  on Shopify

This is very good support dropshipping platform. I got many time issues, but the support is so great full. Nice, and very quick

Vitamen Store

Mar 08, 2025  on Shopify

I’ve been using AutoDS for a while, and I have to say, the service has declined significantly compared to how it used to be. In the past, things ran smoothly for the most part, but now it feels like there’s a new issue every other day. This constant stream of problems has been incredibly frustrating and disruptive for my business. One of the most concerning issues is with billing. There have been instances where I was charged for auto credits that never appeared in my balance and for orders that weren’t processed. Even worse, if I don’t personally catch these mistakes and report them, AutoDS doesn’t issue refunds. Since suppliers refund them directly for failed orders, the fact that I don’t get automatically refunded unless I notice the issue is very troubling. This practice not only feels unfair but also creates a lot of additional work for me to manually audit transactions. I’ve also faced problems with inventory syncing being unreliable, causing listings to go out of stock or display incorrect information. On a few occasions, product images disappeared unexpectedly, which might seem minor, but it was enough to cause significant problems for my business. These technical issues make it difficult to trust the platform with my store's management. Customer support, while responsive in acknowledging issues, takes far too long to actually resolve them. While replies might come quickly, the solutions often take days or even weeks, leaving my business in limbo. For a service that charges premium fees, I expected a lot more in terms of efficiency and reliability. Overall, the combination of frequent technical problems, questionable billing practices, and slow issue resolution has left me seriously reconsidering whether AutoDS is worth the cost. I hope they can address these problems soon, but at this point, it’s hard to recommend the service to anyone who needs a reliable dropshipping solution.

Sayless Athletics

Mar 06, 2025  on Shopify

I didn't even get past the trial period. You can't really build a full site when a shirt has 68 variations and each variation counts against your import number. I had 5 products posted when I got an error stating I've reached my 500 import limit.

Samar Pathan

Mar 03, 2025  on Shopify

good products, fast shipping, integrated with multiple top platforms from where you can source the products

Samanta Factory

Mar 01, 2025  on Shopify

good products, fast shipping, integrated with multiple top platforms from where you can source the products

TCG Empire

Mar 01, 2025  on Shopify

Do not recommend the use of this app or platform. So far, they have taken more than $500 AUD and refused to fulfill my customer's order after multiple attempts to fix this; I had no choice but to be refunded so I could pay my customer back. Auto Ds does not communicate refunds; they take the money. It is best to understand their terms and conditions, which are up to 15%. Still, they took the complete 15%, costing me $150 USD, without making a sale, and then fees from the transfer. It's been the most expensive first experience with this company. Customer service is all over the place. You never get to speak to the same person, so that is where my issue stemmed from. Very frustrating and very upsetting, and I wouldn't trust this platform.

Vyction

Feb 27, 2025  on Shopify

I highly recommend this app. Coming from a background in support for web & mobile apps, this team did it right and the information is easy to find and easy to understand. Take your time and look at everything they have to offer because the features are all over the place.

Lazera

Feb 26, 2025  on Shopify

Een fijne applicatie waarmee je producten eenvoudig kunt beheren van het importeren tot het verzenden.

JNR Products

Feb 25, 2025  on Shopify

I feel it will do my business good and be a benefit to my business I had looked at it before and just wasnt sure but now I feel it is a good fit so I know that people are seeing my logo and I just feel better about it this time

IamSEAWOLF shop

Feb 20, 2025  on Shopify

Was charged for free trial period. Considering that did not manage to synchronize app with shopify due to some error. Also scam emails are coming all the time even after unsubscribing.

Copeland

Jan 07, 2025  on Shopify

It's really nice to have a service that automatically shows you the engagement levels of a product and gives us the options to alter a product's title and description if needed. AutoDS is cheaper than other services, that's for sure.

Morning Java Gifts and More

Jan 07, 2025  on Shopify

Yvonne did a very good job of answering my questions and pointing me in the right direction for training since I am brand new to AutoDS and drop shipping. I still have a question that she forwar to billing that is yet to be answered. that's the reason to a 4 star review. I hope that the rest of my time with AutoDS and their customer support will be the same experience. We'll that didn't work out well. I canceled my subscription less than 1 hour after viewing the site and I am in limbo at this point. I paid a full year and did not receive the discount that was advertised and now not getting a response for a full refund. I had a 14 day free trial so we shall see!! I lowered my rating due to the issues. Also got up sells once inside the app. I thought I had paid for them, but they were blocked out!

My Store

Jan 06, 2025  on Shopify

Highly recommend Auto DS: AI Dropshipping & POD! Everything you need in the one place. There is so much information and support. It takes so much guess work out of the equation and speeds up the learning process, AMAZING!!!!

mypatiochic

Jan 06, 2025  on Shopify

Pretty straight forward but I look forward to you being on my team for some time. Thanks for joining my team. Keep coming up with great products for my patio customers,

My Store

Jan 05, 2025  on Shopify

"I had the pleasure of working with Christina from AutoDS, and I can confidently say she was extremely helpful. She went above and beyond to address my questions and made sure I had all the information I needed. Her professionalism and patience stood out, and she made the entire experience smooth and stress-free. I truly appreciate her support and highly recommend her assistance to anyone looking for reliable help. Thank you, Christina!" Let me know if you'd like any changes to this!

ZenDenlicious

Jan 04, 2025  on Shopify

I am experiencing a lot of issues with AUTO DS, but at least i am grateful that they provide an expectational support team. Sofia helped me out today with billing issues and price monitoring issues. I will be monitoring the progress of the price monitoring for my items

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