7.8
Atlasmic Live Chat & Helpdesk logo

Atlasmic Live Chat & Helpdesk

Develop by Atlasmic

$99

/ Month
Free plan available 14 Days Free Trial

Deliver exceptional customer service and increase sales

Quick setup
Order tracking
Analytics
Live chat
Contact form
Inbound marketing
Self-service tools
Browsing history
2 Reviews
7.8

About Atlasmic Live Chat & Helpdesk

Launched May 07, 2021

Categories

Built by Atlasmic

Email :

[email protected]

Address

Vilkpėdės g. 22, Vilnius, 03151, LT

Website Privacy policy FAQ
Attribuly Analytics logo
(311 Reviews)
$2000-$299 / Month
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Introduction Video

Description

Live chat, inbound marketing, and analytics - everything for a successful e-commerce business.

Atlasmic is a customer service platform designed for fast-growing ecommerce companies that provides self-service tools for customers, helping to improve the customer experience and increase revenue. It is a simple yet powerful helpdesk solution for businesses at all stages of growth.

Atlasmic is a customer service platform designed for fast-growing ecommerce companies that provides self-service tools for customers, helping to improve the customer experience and increase revenue. It is a simple yet powerful helpdesk solution for businesses at all stages of growth. more
  • Connect with your visitors via live chat - solve problems and improve CX
  • Capture leads and replies via the contact form - even when being offline
  • Preview customers browsing history and viewed products with the tracking tool
  • Enable users to check their order status via the order tracking tool
  • Set up Atlasmic in your Shopify store in less than one minute

Pros

  • Designed specifically for fast-growing ecommerce companies, ensuring relevance and specialized features
  • Provides self-service tools for customers, potentially reducing the workload on support teams
  • Helps improve customer experience (CX) which can lead to increased revenue
  • Simple yet powerful helpdesk solution suitable for businesses at all growth stages
  • Live chat feature allows for direct communication with visitors to resolve issues promptly
  • Offline contact form allows for lead capture and customer replies even when support is not available
  • Tracking tool lets support preview customers' browsing history and viewed products, aiding in providing contextually relevant assistance
  • Order tracking tool empowers users to check their order status independently
  • Quick setup on Shopify store, taking less than one minute, which is highly convenient

Cons

  • Relies heavily on real-time interactions which may require constant availability of support staff
  • May have a learning curve for businesses not already familiar with live chat and helpdesk solutions
  • The feature set, while robust, may be overwhelming or underutilized by smaller or less tech-savvy businesses
  • Potentially routinizes customer interaction, making it less personal

Top Helpful Reviews

View all reviews

Lemonade Gems

Jan 17, 2022  on Shopify

I love Atlasmic! One of the few live chat apps that deeply integrate with Shopify and is easy to use. Helped my shop grow a lot over the last few months. There's nothing like it and their support is amazing - highly recommend!

PinPins

May 28, 2021  on Shopify

Really modern live chat app - one of the best! Great integration with Shopify - super useful to be able to see customer contacts and orders when responding to customer questions. And also, the chat app looks awesome on my store.

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