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Leo: AI Phone Assistants 24/7 logo

Leo: AI Phone Assistants 24/7

Develop by Shopify
Free App

AI voice agent that takes your customer service calls 24/7

24/7 ai calls
Order status checks
Stock inquiries handling
Human-like voice
Call transcripts
Call transfers
Call recordings
Built-in workflows
The app is no longer available

About Leo: AI Phone Assistants 24/7

Launched Jun 03, 2024

Categories

Built by Shopify

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Description

Leo is a 24/7 a voice AI that seamlessly handles customer service calls for e-commerce businesses. It sounds human and manages tasks like order status checks and stock inquiries. By eliminating the need for a call center, Leo reduces costs and ensures consistent, high-quality support at infinite scale. Focus on growing your business while Leo provides reliable and efficient customer service around the clock. Just install it, and add your new phone number near your 'Contact us' form.

Leo is a 24/7 a voice AI that seamlessly handles customer service calls for e-commerce businesses. It sounds human and manages tasks like order status checks and stock inquiries. By eliminating the need for a call center, Leo reduces costs and ensures consistent, high-quality support at infinite scale. Focus on growing your business while Leo provides reliable and efficient customer service around the clock. Just install it, and add your new phone number near your 'Contact us' form. more
  • Transcripts so you can always go back in time and analyze any call
  • Call transfers in case your customers ask to speak with a human representative
  • Recordings so you can keep an eye on rep performance
  • Built in workflows: order status checks, price checks, inventory checks, etc...

Pros

  • Operates 24/7, providing constant availability for customers
  • Reduces the need for a call center, thus lowering operational costs
  • Handles common customer service tasks like order status and stock inquiries seamlessly
  • Sounds human, providing a more natural interaction for customers
  • Ensures high-quality, consistent support at an infinite scale
  • Easy installation and integration with existing e-commerce platforms
  • Provides call transcripts for post-call analysis
  • Allows call transfers to human representatives when necessary
  • Includes call recordings to monitor representative performance
  • Built-in workflows for standard queries such as price checks and inventory checks

Cons

  • May not handle complex customer queries as effectively as human representatives
  • Potential for technical issues or misinterpretation of customer requests by the AI
  • Could lack the empathetic touch that some customer interactions require
  • Dependence on the app means outages or bugs could significantly disrupt customer service
  • Initial setup and configuration might require technical expertise

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