Leo: AI Phone Assistants 24/7

Develop by Shopify

Free App

AI voice agent that takes your customer service calls 24/7

24/7 ai calls

Order status checks

Stock inquiries handling

Human-like voice

Call transcripts

Call transfers

Call recordings

Built-in workflows

About Leo: AI Phone Assistants 24/7

Launched Jun 03, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Leo is a 24/7 a voice AI that seamlessly handles customer service calls for e-commerce businesses. It sounds human and manages tasks like order status checks and stock inquiries. By eliminating the need for a call center, Leo reduces costs and ensures consistent, high-quality support at infinite scale. Focus on growing your business while Leo provides reliable and efficient customer service around the clock. Just install it, and add your new phone number near your 'Contact us' form.

Transcripts so you can always go back in time and analyze any call
Call transfers in case your customers ask to speak with a human representative
Recordings so you can keep an eye on rep performance
Built in workflows: order status checks, price checks, inventory checks, etc...

Pros

Operates 24/7, providing constant availability for customers
Reduces the need for a call center, thus lowering operational costs
Handles common customer service tasks like order status and stock inquiries seamlessly
Sounds human, providing a more natural interaction for customers
Ensures high-quality, consistent support at an infinite scale
Easy installation and integration with existing e-commerce platforms
Provides call transcripts for post-call analysis
Allows call transfers to human representatives when necessary
Includes call recordings to monitor representative performance
Built-in workflows for standard queries such as price checks and inventory checks

Cons

May not handle complex customer queries as effectively as human representatives
Potential for technical issues or misinterpretation of customer requests by the AI
Could lack the empathetic touch that some customer interactions require
Dependence on the app means outages or bugs could significantly disrupt customer service
Initial setup and configuration might require technical expertise