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Customer reviews: Appstle℠ Loyalty & Rewards

Reviews (410)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

Brownie Heaven

Mar 22, 2025  on Shopify

Good value loyalty app, with fast customer support. I have being using the app and the subscription app for a couple of years, while not perfect they are always trying to improve the offering.

FRIDA

Mar 21, 2025  on Shopify

the app works very good and has the best customer service! we wanted to see what kind of VIP tier someone was is the Shopify POS system but this wasn't an available feature. but when but when I pointed this out to the customer service and they added that! I also think the price is very good for all the functions, features and service. and you can import points from an old system into this one fairly easily. so the overall experience is very good!

Gritty Gear Company

Mar 20, 2025  on Shopify

So far, I am very impressed with the app, the support, and the ease of use. I highly recommend this for anyone looking for a loyalty & rewards app.

Unsound

Mar 19, 2025  on Shopify

Excellent customer service. The dev team was very helpful in making customizations to fit my site's brand aesthetic and responded very quickly.

My Health Oasis

Mar 18, 2025  on Shopify

Great value app, has many features which other apps charge a lot more for. Customer support is quick and efficient and nothing would appear to be too much to ask. Highly recommended. Thank you.

bodyfuel

Mar 16, 2025  on Shopify

Mit Abstand der beste Support den man sich vorstellen kann. War sehr geduldig und hat alle Wünsche umgesetzt.

Pump Station & Nurtury

Mar 15, 2025  on Shopify

I'm still playing around with the back end of launching the app but the support I've been getting has been excellent. Responses have been timely and thorough. Excited to go live soon!

Abebe+Booker

Mar 15, 2025  on Shopify

This app works very well and it is packed with features. The team is available 24*7 and they are very professional. I tried a few rewards apps and this one is by far the best.

Everly Lane

Mar 13, 2025  on Shopify

fast and very patience, when we have an issue problem is fixed straight away where possible. easy to use as well

OceaClean

Mar 10, 2025  on Shopify

Just started using the app, they have been very helpfully getting everything set up correctly and allocating past earned points.

QRH2O

Mar 05, 2025  on Shopify

This is the best rewards program. Great integration with the website I have. I've tried another popular one that costs a lot more and had nowhere near as many features.

The Handmade Soap Company

Mar 05, 2025  on Shopify

The Customer Experience and Support team is wonderful and very responsive. Been very easy to set up.

KYOR

Mar 04, 2025  on Shopify

I think the 24/7 chat support is great, I mean I was trying out another subscription app but their response was much slower, we wanted to rush out the subscription page but there were lots of technical hiccups So we jumped to appstle and we fixed the subscription page in a day, incredible stuff, thank you!

Daymaker Gifts

Mar 04, 2025  on Shopify

I am brand new to the Appstle App and I had a bazillion questions as I was setting it all up. I contacted their customer service chat and was soon offered to be connected via phone to answer my questions. Hussain was my CS rep and he was incredible! He helped me with so much! I chose the Appstle App over all of the other options due to the exceptional customer service/support reviews. They were not wrong. After speaking to Hussain I feel confident enough to get my loyalty program up and running very soon.

Hundenfolk

Mar 02, 2025  on Shopify

Hussain was fast and efficient with helping me with some setup questions. Thank you so much for the support!

flourish beauty lab

Mar 02, 2025  on Shopify

This app was not completely intuitive or easy to set up at first, but the customer support was great and we are hoping for smooth sailing from here on out.

Flint Creek Bath Co.

Mar 01, 2025  on Shopify

Absolutely the best customer service. Kate patiently walked me though several areas of the App showing me how to utilize it correctly to provide the best experience for my loyal customers. Great job Kate, my customers are going to love their new benefits.

Mila Collective

Feb 27, 2025  on Shopify

Great customer service! We have been using them for months and they have come through for us time and time again

Keebz N Cables

Feb 25, 2025  on Shopify

Great app features and amazing customer support! The team respond within minutes and always go over and above.

My Cushion Grip

Feb 24, 2025  on Shopify

The customer support team is top-notch - always responsive, helpful, and proactive in fixing my issues.

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