I've been using the SureCust App and have to say it's absolutely amazing and incredibly helpful for managing my daily tasks. The interface is user-friendly, and it makes handling forms and data so much easier. However, I recently ran into a frustrating issue where none of the forms were displaying properly on my device. I quickly reached out for support, and the team (or the representative—I think it was a "he" based on our chat) was extremely responsive and helpful. That said, I was a bit surprised and disappointed to be charged $50 for the assistance. Overall, the app is still a solid choice for anyone needing reliable tools, but potential users should be aware of possible fees for support. I'd rate it 4 out of 5 stars—amazing app with minor caveats.

Excellent customer service, we needed some help and within minutes we had support and the issue resolved

Getting things tweaked seems very easy and quick. I am just hoping that the forms helps me generate some leads.

Very helpful service and fast! The app has been great for what I need specifically for my site. Other apps weren't doing exactly what I needed. Highly recommend

Perfect for our needs! We can easily control access so that certain content is visible only to account holders, and the setup/customisation worked fine with our theme. We needed some adjustments since we have our store in different languages, and the friendly and fast customer support helped us with. Thank you.

Thanks for the great support! Your app is the only one I found that reliably works with traffic from Facebook and Instagram ads. Other contact forms — including Shopify's native form and popular form builders — didn’t work inside in-app browsers. Your form submits perfectly, even from Instagram, which solved a big problem for us. Keep up the great work!

SureCust Forms Builder & Locks is a game-changer for our store. The form builder is incredibly flexible, allowing us to collect the exact customer information we need — all without any coding. The locking feature is equally powerful — we've been able to restrict access to wholesale pages and special collections with ease. The user interface is clean and intuitive, and the support team is responsive and helpful. If you're looking for an app to build custom forms and control access to parts of your store, this one is a must-have. Highly recommended!

Absolutely sensational for what we need! We're able to restrict certain content to account holders only, it's easy to set up and customise based on our theme, and the customer approval process is simple. The support team are incredibly responsive, and are actually willing to help create additional functionalities to suit exactly what we need - I've never had an experience quite like this with a shopify app... beyond 5 stars!!

Helped fix an issue i had in a timely matter. The service and what they offer is great, highly recommend.

They are so helpful and when I needed some changes to the form, they did a quick and it worked perfectly! I highly recommend them.