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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (331)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

H3CKE - Makerspace Rosenheim

Oct 23, 2025  on Shopify

I just installed this App 1 hour ago to create an easier process for our workshops. Since we are actually selling workshops as "products" on Shopify, I was searching for a better solution for myself, my colleagues and most importantly for my customers. I've read all the positive ratings and decided to give it a try... AND I'M SHOCKED! By mistake I did click on the "Get started with support"-button and I do not regret it. Pragatheesh (Support) was instantly there to help me. He did an amazing job, so that I could instantly run my first product via BookX! So happy now! Whoever is looking to upgrade his/her Shopify for bookable services, I can recommend you BookX by 1000%. Everything is working instantly, they have a great handbook and the support is just overwhelming. :)))

The Burleigh Cafe

Oct 17, 2025  on Shopify

This app is very good, very easy to use and customer support is fantastic they respond in few minutes I spoke to Dhina today he is very helpful. He helped me to setup this app. Thank you so much.

gs4k

Oct 16, 2025  on Shopify

Ich hab nach einer App gesucht, die keine Produktbezogenen Terminbuchungen macht, sondern einfach normale Beratungstermine. Das Setup war leicht verständlich und es funktioniert toll. Ein ganz großer Pluspunkt geht an den Kundensupport. Kavishan hat mir sofort geantwortet, ist mit mir alle offenen Punkte durchgegangen und hat mir überall weitergeholfen und alles umgesetzt. Das nenn ich Service! Vielen Dank!

Astra Auto Detailing

Oct 10, 2025  on Shopify

Great app and easy to use with lots of futures which gave my website a great and easy booking system. Sudhan Ravi is one of the a super knowledgeable and helpful tech!

I'J Effect

Oct 08, 2025  on Shopify

I’m really impressed with the customer service. My problem was understood right away and solved efficiently. The staff were friendly, patient, and very helpful. This is how customer support should be!

SunShyne Express

Oct 06, 2025  on Shopify

Tonight, I was able to work with a wonderful and very knowledgeable gentleman by the name of Nithish. He walked me through the process of updating my plan. He also helped me with the settings so that I would have a better understanding of each feature and how it works for my customers and for myself. I truly appreciate the fact that your services are available so late at night for me. This is wonderful for entrepreneurs that work very odd hours in the day. Overall a very pleasant and painless experience.

Doll & Dollhouse

Oct 05, 2025  on Shopify

This calendar app has the most amount of features of any free calendar app that I have explored. The cx team is also SUPER FAST to respond and very professional, kind, and helpful. So happy to have found this app!

Sharktrikes

Oct 03, 2025  on Shopify

Easy to install and great customer support! We have just installed the app and tested it. I'll check back how it performed later. Pragatheesh was very helpful and fast to work with.

Zifto

Oct 03, 2025  on Shopify

perfect solution for e-comerce , best available in market, and also want to add , there team has been great help in setting every thing up ( specialy - Durkesh Ji for setup )

R A N G O L Y

Oct 01, 2025  on Shopify

Pragatheesh is the best online assistant I have ever had. Very patient and super helpful! Only for him it is worth it to continue using BookX

Blomma Beauty

Sep 26, 2025  on Shopify

Great support from Vindira! Answered all my questions and most of them the app can cope with so looking forward to getting set up and using it for my business

Suksivire

Sep 26, 2025  on Shopify

Great customer service and a great flexible app. Nithish when contacted helped a lot and fixed all the minor issues we had

EP:Tummers

Sep 22, 2025  on Shopify

Really good help from Nithish Kumar! He explained everything really well and took all the time. 5 stars! :)

Craftables

Sep 20, 2025  on Shopify

Trialling at the moment, had a question regarding multiple classes for a singe event which support staff promptly walked me through solving, very happy with product and likely will sign up.

ABELONE WILHELMSEN

Sep 13, 2025  on Shopify

Thanks for the big help! Such a patience assistent! I am ready to get the first bookings in my store!

GiftyKitty

Sep 09, 2025  on Shopify

Great app, easy to configure, easy to use with a beautiful and clean interface. Best customer support that make sure everything is setup right and works so you know for sure you are good to go. They even changed the calendar & buttons colors to match my website purrfectly! BookX gets 6 stars from me Clody Cates at GiftyKitty.com

Baies d'Erelle

Sep 01, 2025  on Shopify

the app is great for my workshop. And the help line really responsive and kind even so i was stressed. Perfect for me.

NICO

Aug 27, 2025  on Shopify

Customer service is prompt and very helpful. The app is simple to use and integrated easily with my website and Google Calendar/Zoom

Beach EZ LLC

Aug 13, 2025  on Shopify

Durkesh was super helpful in guiding me to get my first rental product set up and listed on my site with Book X. I haven't quite used the app yet for sales, as I'm still building the page, but the setup process seems pretty seamless, and the availability of help from their team has been really awesome.

RR DOWNTOWN ARCADE

Jul 21, 2025  on Shopify

Very good service, It has helped me alot to build my website And the support team of this app is fabulous they are ready to help anytime The guy who helped me from the bookX support team "Rahul", he is very cooperative cool and he helped me fix my issue within minutes. Thank you!

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