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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

be-kula

Jan 28, 2026  on Shopify

Ich starte gerade mit dieser App und kann jetzt schon sagen, dass der Kundensupport erstklassig ist! Pragatheesh hat mir wirklich mit allem helfen können, selten so einen tollen Kundensupport erlebt. Ein Stern Abzug, weil die Termine die zu einem bestimmten Datum stattfinden sollen nicht auszuwählen sind. Stattdessen muss es anders herum gemacht werden. Man muss die das Datum, wann der Termin nicht stattfinden soll auswählen um dann das bestimmte Zeitfenster wann der Termin stattfinden soll angezeigt zu bekommen. Hoffe das wird noch angepasst! Ansonsten top!

Harpella

Jan 20, 2026  on Shopify

Rahul was amazing, helped me check over the layouts and added in extra bookings where i had forgot. Super friendly service!

Apple Blossom Baby And Decor

Jan 17, 2026  on Shopify

Durkesh, Was very helpful in getting me set up with the ap. I think this will be great fit for our store.

The Paint Retreat

Jan 16, 2026  on Shopify

I hadn't realized 1 service meant 1 product. it isn't the business's fault, but it would have helped to be clear on that. Also, since I didn't know this and made 3 classes I'm offering as products that I attached, the app locked me out entirely with no explanation as to why so it took me forever to figure it out and none of my classes had a book the slot ability, not even 1 of the 3. I wasn't allowed to make a single change and even take the subscriptions out of the products because I received the same "pay now" screen for all the tabs inside the app.

Babycakes by Lucy Young

Jan 14, 2026  on Shopify

Really easy to use app- syncs with google calendar. The very few times I've needed any assistance or had any issues- customer service has been absolutely fantastic! No wait time and always happy to help. Pragatheesh was great when I needed assistance today

La Perla Smiles

Jan 13, 2026  on Shopify

Vignesh was very helpful I downloaded the app and needed help and within minutes has on a zoom call showing me what to do! Great service

Emma J Flowers

Jan 08, 2026  on Shopify

I’m delighted with the service provided by Nithish. Thanks to BookX and Nithish, my customers now have a seamless way to book appointments for wedding consultations to discuss their floral needs. I am so pleased!

Andron

Jan 08, 2026  on Shopify

Vignesh is very helpful and attendant. He offers the best explanation and I will highly recommend this app and service.

Natural Dr. Amanda's Booktique

Jan 03, 2026  on Shopify

Febin was great! He was patient with me and answered all of my questions. He walked me through the steps to set up/connect my Zoom account through integration and helped me see what the checkout process would look like for customers.

GuardianSteelworks

Dec 31, 2025  on Shopify

Amazing Customer Service! quick response, knowledgeable and very professional. would recommend to anyone!

Smyrnacoin.com

Dec 30, 2025  on Shopify

The virtual chat assistance is extremely helpful! They walk you through each step and even ask for screenshots of your screen to better assist you!

Estetica Olistica Caterina

Dec 24, 2025  on Shopify

This app is incredible. I've just bought the Smart plan and it integrates with my Google Calendar. The customer service is excellent, I had a couple of doubts and Nithish Kumar from their team jumped immediately on a video call with me to solve all my requests and answer all my questions. Also thank you to S R Vinesh from their customer service team because they were helpful. Best app and probably the best customer service I've found so far on Shopify.

Embassy London

Dec 09, 2025  on Shopify

The app does what it says it does, support is also really helpful. Thankyou to Nithish and the team for getting this set up for us.

Jusplay

Dec 08, 2025  on Shopify

I recently worked with Nithish from the BookX team, and he made the entire setup process unbelievably smooth. He took the time to understand exactly how my rental business works and then configured the app to match my custom rules perfectly. From start to finish, he handled everything end‑to‑end, explained what he was doing, and adjusted the settings based on my feedback without any hesitation. The final result is a booking flow that works exactly the way I want, without me having to fight the tool or worry about technical details. Thanks to Nithish, BookX is now running flawlessly on my store, and I feel confident recommending both him and the app to anyone who needs a properly customized booking setup.

Southern Magnolias

Dec 03, 2025  on Shopify

omg they did a great job , i am not computer literate and so they pretty much walked me through everything with ease.

Aether Brewing

Nov 27, 2025  on Shopify

Awesome app. Super flexible and easy to tweak to suit whatever you need. We’re using it for table bookings – not exactly the traditional use case, but it works perfectly for us. The support team is brilliant – S R Vignesh sorted my issue quickly and without any fuss. Cheers :)

Terraflow Art

Nov 25, 2025  on Shopify

BOOKX is truly a very practical tool! My art studio requires students to book their class times in advance, and I’ve tried many plugins—BOOKX is by far the one I’m most satisfied with. Their customer support is also incredibly nice. Whenever I have a question, they patiently help me adjust the settings. Special thanks to Dhinakar for assisting me! Highly recommended!

www.tukme.co

Nov 25, 2025  on Shopify

Nithish was very professional and helpful. He answered all my questions and solved my issues. He organized a zoom meeting to show me and guide me through everything. Thank you!

Cleverminds Tutoring

Nov 25, 2025  on Shopify

Excellent service from Nithish!! Fixed my issue within minutes and allowed me to use another great service from BookX which I didn’t know existed!!! Thank you

BELLA

Nov 19, 2025  on Shopify

Nitish did a great job and helped me resolving my issue. The application is good and easy for the customers so they can book the slots

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