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Customer reviews: BookX— Appointment Booking App

Develop by Logbase

Reviews (297)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

S&S Digital

Jun 19, 2025  on Shopify

Super ! L'interface est rapide et simple d'utilisation. Juste dommage que ce soit pas en français.

Bentleys Banchory

Jun 19, 2025  on Shopify

Contacted BookX via chat with Dukresh and was delighted with the service and he resolved my problem straight away. A+++++ review from my company

Texas MudDauber Pottery

Jun 19, 2025  on Shopify

6.19.25. Once again.. Help was waiting when I got stuck again... Kavishan helped me solve a problem I am certain I wouldn't have solved myself at this point. THANKS Kavishan. I appreciate you. 6.4. We are just getting our business back up. BookX is easy to use and I appreciate customer service. I spent just a few minutes on chat with Rajkumar... problem solved. I won't hesitate to ask for help again. 6.5. Nithish once again helped via zoom to correct a problem right away... I haven't found customer service like this in such a long time. Thanks you so much.!! Danna Jo Ritter

Flourish Employment

Jun 16, 2025  on Shopify

Excellent Support & Seamless Integration! I'm using BookX for my Shopify store, which is focused on service-based enquiries rather than physical products. The team at BookX has been incredibly helpful — they understood my unique setup and went above and beyond to assist me. Everything was handled efficiently through the theme editor, and communication was smooth throughout. Special thanks to Febin and the support team for their prompt and professional service.

Canine Movement Lab

Jun 16, 2025  on Shopify

I just installed the app and it's pretty easy to set up. I had to tweak a couple of settings, but Febin helped me right away.

Cosmic

Jun 10, 2025  on Shopify

We started offering vegan classes and this is a great app to do our service for ease of booking for customers. Durkesh kumar Raja helped me with fixing it. :)

Texas MudDauber Pottery

Jun 05, 2025  on Shopify

6.4. We are just getting our business back up. BookX is easy to use and I appreciate customer service. I spent just a few minutes on chat with Rajkumar... problem solved. I won't hesitate to ask for help again. 6.5. Nithish once again helped via zoom to correct a problem right away... I haven't found customer service like this in such a long time. Thanks you so much.!! Danna Jo Ritter

Carvers Interiors

Jun 05, 2025  on Shopify

Really good app. The service is amazing. Their customer service was helpful with setting up the appointment with and without a products. I have used logbase apps for a lot of my website and the service is amazing.

Ferm Living - DK

Jun 04, 2025  on Shopify

Just started on the app this month and had some questions and wishes for edits. Super quick answers, really helpful. On the fly edits, help with styling and adding extra small features that was not initially there. Big recommendation from here.

HostasMN

Jun 02, 2025  on Shopify

I looked at other apps, tried another but this one is AWESOME. After I changed themes I forgot to click a button. Nithish, the technical support person, was so patient, kind and helpful. He also speaks very good English. I highly recommend this company and will be purchasing additional apps from them!

BIO SCULPTURE Deutschland

May 30, 2025  on Shopify

Great app and excellent support. My special request was resolved very quickly via Zoom. Highly recommended.

Elisto Consulting

May 22, 2025  on Shopify

The app is great, needs a little thinking through, BUT it's really flexible and the live chat support with Jananee was truly excellent! I got it all running the way I needed it within minutes. This has been a huge step forward for our small company and exactly what we needed! :)

Soulalchemy5

May 22, 2025  on Shopify

I am so grateful that i got connected with BookX. It was a great experience with Nithish. He has great skills and so patiently he guided me to set up the booking of my sessions and courses. i am so grateful that i chose BookX, as they have highly skilled people working for them and guiding their clients. thank you so much.

Felicitations

May 20, 2025  on Shopify

Fantastic app! It’s the first one I’ve used that doesn’t require creating a product, which makes the setup incredibly fast and hassle-free. Everything is intuitive and easy to customise. But what really sets it apart is the technical support — absolutely brilliant! Durkesh was responsive, efficient, and solved my issue in no time. Highly recommend!

Castle Farm Shop

May 19, 2025  on Shopify

Great response time and helpful assistance with setup, a few features which would be great additions for our personal offering but all in all great app.

GUDTINGZZHAIR

May 19, 2025  on Shopify

AMAZING! I HIGHLY RECOMMEND . ITS VERY EASY TO USE AND VERY CLEAR FUNCTIONED .THANKS TO AGENT THAT HELPED ME LINK APP TO THEME

NOYAFA (HK) TECHNOLOGY CO., LIMITED

May 10, 2025  on Shopify

What I want to achieve is to be able to make an appointment without changing the product's add to cart button, and this software just meets my needs. By the way, I would like to thank team member Febin for his support. He helped solve some of the problems I encountered!

Ma diva

May 05, 2025  on Shopify

I'm so grateful with my appointment, Febin helps me with my issue on book easy . He even when all the way to help with my store issue. thank you again Febin.

Crow Cyclery

May 05, 2025  on Shopify

Annie assisted me and they were very helpful and easy to talk too! Very quick response and very efficient help.

Melanin Minds

May 02, 2025  on Shopify

Febin was really helpful with setting up my appointment booking and making sure that everything was working correctly, answering all queries and following instructions on what I want to achieve. This is coming off the back of the online chat where I was told that I could create a booking system. Thank you Febin for your assistance on the zoom call.

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