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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (399)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Natural Dr. Amanda's Booktique

Jan 03, 2026  on Shopify

Febin was great! He was patient with me and answered all of my questions. He walked me through the steps to set up/connect my Zoom account through integration and helped me see what the checkout process would look like for customers.

GuardianSteelworks

Dec 31, 2025  on Shopify

Amazing Customer Service! quick response, knowledgeable and very professional. would recommend to anyone!

Smyrnacoin.com

Dec 30, 2025  on Shopify

The virtual chat assistance is extremely helpful! They walk you through each step and even ask for screenshots of your screen to better assist you!

Estetica Olistica Caterina

Dec 24, 2025  on Shopify

This app is incredible. I've just bought the Smart plan and it integrates with my Google Calendar. The customer service is excellent, I had a couple of doubts and Nithish Kumar from their team jumped immediately on a video call with me to solve all my requests and answer all my questions. Also thank you to S R Vinesh from their customer service team because they were helpful. Best app and probably the best customer service I've found so far on Shopify.

Embassy London

Dec 09, 2025  on Shopify

The app does what it says it does, support is also really helpful. Thankyou to Nithish and the team for getting this set up for us.

Jusplay

Dec 08, 2025  on Shopify

I recently worked with Nithish from the BookX team, and he made the entire setup process unbelievably smooth. He took the time to understand exactly how my rental business works and then configured the app to match my custom rules perfectly. From start to finish, he handled everything end‑to‑end, explained what he was doing, and adjusted the settings based on my feedback without any hesitation. The final result is a booking flow that works exactly the way I want, without me having to fight the tool or worry about technical details. Thanks to Nithish, BookX is now running flawlessly on my store, and I feel confident recommending both him and the app to anyone who needs a properly customized booking setup.

Southern Magnolias

Dec 03, 2025  on Shopify

omg they did a great job , i am not computer literate and so they pretty much walked me through everything with ease.

Aether Brewing

Nov 27, 2025  on Shopify

Awesome app. Super flexible and easy to tweak to suit whatever you need. We’re using it for table bookings – not exactly the traditional use case, but it works perfectly for us. The support team is brilliant – S R Vignesh sorted my issue quickly and without any fuss. Cheers :)

Terraflow Art

Nov 25, 2025  on Shopify

BOOKX is truly a very practical tool! My art studio requires students to book their class times in advance, and I’ve tried many plugins—BOOKX is by far the one I’m most satisfied with. Their customer support is also incredibly nice. Whenever I have a question, they patiently help me adjust the settings. Special thanks to Dhinakar for assisting me! Highly recommended!

www.tukme.co

Nov 25, 2025  on Shopify

Nithish was very professional and helpful. He answered all my questions and solved my issues. He organized a zoom meeting to show me and guide me through everything. Thank you!

Cleverminds Tutoring

Nov 25, 2025  on Shopify

Excellent service from Nithish!! Fixed my issue within minutes and allowed me to use another great service from BookX which I didn’t know existed!!! Thank you

BELLA

Nov 19, 2025  on Shopify

Nitish did a great job and helped me resolving my issue. The application is good and easy for the customers so they can book the slots

My Store

Nov 17, 2025  on Shopify

BookX is one of the Best Appointment Booking App in Shopify. Highly recommended for Appointment Booking. Nithish has help me and make it easier for any user to use the booking App. Thanks.

Skyland Event Center

Nov 13, 2025  on Shopify

I had a great experience with Mr. Nithish! He helped me set up and install BookX into my store with ease. He also went above and beyond to help me setup areas in my store that I was not aware that needed to be updated. I was appreciative that he was not in a rush during the entire process. He also took time to educate me on the different settings and updates for my store.

Premier SMP Tampa

Nov 08, 2025  on Shopify

Nithish provided all the help i needed! great customer service and very patient. I'm not too familiar with the BookX app but thankfully the support has been great. Seems user friendly!

ton beauty

Nov 03, 2025  on Shopify

BEYOND wonderful customer service. I cannot begin to say how wonderful this app is! I'd give it nine stars if I could!

Wheely Pop

Nov 03, 2025  on Shopify

Great free plan and helpful staff. @nithish went over my service with great detail and helped me launch easy-to-use booking flows.

BRIDGE

Nov 03, 2025  on Shopify

Great easy to use app and good customer service. I tried a lot of different apps but this is the best because it allows you to just have a consultation without a fee or Shopify product.

H3CKE - Makerspace Rosenheim

Oct 23, 2025  on Shopify

I just installed this App 1 hour ago to create an easier process for our workshops. Since we are actually selling workshops as "products" on Shopify, I was searching for a better solution for myself, my colleagues and most importantly for my customers. I've read all the positive ratings and decided to give it a try... AND I'M SHOCKED! By mistake I did click on the "Get started with support"-button and I do not regret it. Pragatheesh (Support) was instantly there to help me. He did an amazing job, so that I could instantly run my first product via BookX! So happy now! Whoever is looking to upgrade his/her Shopify for bookable services, I can recommend you BookX by 1000%. Everything is working instantly, they have a great handbook and the support is just overwhelming. :)))

The Burleigh Cafe

Oct 17, 2025  on Shopify

This app is very good, very easy to use and customer support is fantastic they respond in few minutes I spoke to Dhina today he is very helpful. He helped me to setup this app. Thank you so much.

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