Aircall

Develop by Aircall

$40-$70

/ Month

7 Days Free Trial

The phone system for e-commerce businesses

Live parcel tracking

Personalize conversations

Access order information

Display contact information

Click-to-dial

About Aircall

Launched Oct 12, 2022

Built by Aircall

Email :

[email protected]

Address

361 Park Ave S, Floor 16, New York, NY, 10016, US

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Description

Elevate the customer experience with a modern phone solution for eCommerce

Personalize conversations Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster. Access order information in seconds Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Agents can access fulfillment details in 1 click

Display Shopify customer contact information on inbound calls
Display order information and live parcel tracking links on inbound calls
Click-to-Dial phone numbers within Shopify to reach customers faster

Pros

Provides personalized conversations by displaying essential customer information and order details instantly
Shows recent orders with value, status, and tracking, enabling agents to assist customers quickly
One-click access to fulfillment details for efficient customer service
Integrates with Shopify, displaying customer contact and order information on inbound calls
Click-to-Dial feature for quick customer outreach within Shopify

Cons

Potential data privacy concerns with displaying customer information during calls
Requires integration with Shopify, limiting usability for non-Shopify users
Initial setup might be complicated for businesses without dedicated IT support
Dependence on internet connection for VOIP functionality, which may affect call quality
May incur additional costs for advanced features or higher usage