Personalize conversations Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster. Access order information in seconds Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Agents can access fulfillment details in 1 click

• Display Shopify customer contact information on inbound calls
• Display order information and live parcel tracking links on inbound calls
• Click-to-Dial phone numbers within Shopify to reach customers faster